Virtual School Counselor Jobs in Naperville, IL (NOW HIRING)

At HelloCollege, we help families navigate all aspects of college planning from start to acceptance. Our program consists of one-on-one virtual counseling sessions, interactive group workshops, online e-learning, and other educational resources. Our goal is to help students get into their top-choice college, reduce the costs of college, and graduate on time with a job in their major. Our role is to reduce the stress of students and parents by properly preparing and guiding students through college planning.

About the Part-Time College Counselor Role

As a HelloCollege College Counselor, you will be responsible for guiding a caseload of students and families through the HelloCollege program. You will strive to ensure every student completes the program and accomplishes their college planning goals while also helping the company grow. This is a mid-level position for an experienced professional. The College Counselor will report to the Director of Counseling.

Responsibilities

• Manage a caseload of up to 50 students according to HelloCollege program blueprint and counselor service level agreements including meeting cadence and support response times
• Ensure students progress through the HelloCollege curriculum, achieve key milestones, participate and complete the program
• Maintain 90% healthy contact rating, 95% retention rate, and a 80% utilization rate
• Contribute to efforts to drive referrals, testimonials, consults, and online reviews
• Conducts college planning meetings with students and parents via video conference to uncover the unique needs of each family, provide them with college planning guidance, and match them with the right HelloCollege program.
• Creates positive and lasting relationships with families
• Diligently track all communication and milestones with families in our HelloCollege portal
• Facilitate and lead up to four online workshops/month based on your areas of subject matter expertise
• Maintain knowledge of higher education and college planning trends
• Actively participate in team meetings, knowledge sharing, shadowing and mentoring of other team members
• Be an active leader in developing a positive company culture and promote company growth

Job Requirements

• Part-time availability needed, averaging 25-30 hours per week when caseload is full
• Masters degree or College Counseling certification highly recommended
• Experience with highly selective & ivy league college counseling, college admissions, school counseling, or student advising is required
• Experience helping students achieve admission at Top 25 and Top 50 Universities is required
• Ability to work with affluent, high-achieving clientele, providing support and guidance to foster their academic and personal development
• Highly knowledgeable about selective and highly selective US colleges and universities nationwide
• Ability to connect with students and parents from diverse academic, ethnic/racial, and financial backgrounds
• Excellent written and verbal communication skills
• Demonstrated ability to work collaboratively and build relationships with diverse stakeholders
• Strong case management skills: ability to juggle multiple priorities, attention to detail, and ability to prioritize tasks appropriately
• Exhibit a willingness to engage in additional duties (blog posts, research projects, etc.)
• Proficient technology skills (required) using Microsoft Office (Word, Excel, PowerPoint) & Google Drive (Docs, Sheets, Slides), and able to quickly learn how to use new programs/systems
• Public speaking and event facilitation experience is a plus

Skills

• An outgoing personality with great energy and excellent phone and presentation presence
• A passion for helping students achieve better outcomes
• Adaptable and flexible, with the ability to meet with families across multiple time zones, adjusting availability as needed to ensure responsive, high-quality support
• Ability to connect with clients from diverse academic and socioeconomic backgrounds
• Highly motivated and results-driven with a track record of meeting and exceeding goals
• Experience working with students with learning differences

Other Information

• Remote, Work from Home
• Must be available for evening work, hours vary between 3pm-9pm (PST)
• Required to work 1-2 Saturdays a month during application season (Aug-November)
• Workload varies by season, with busy season June-December
• Applicants in the MST or PST time zones are preferred due to scheduling needs
• Salary range $40-$50 per hour based on experience

We offer excellent benefits including:

• Bonus incentives for referrals and reviews
• Opportunity to earn extra income by conducting college planning consultations with prospective families