... reservations; provide training and support for users utilizing Teams Live Events - both virtual and ... agent functions; assist with SCIF and T-SCIF accreditation/reaccreditations. * Monitor, claim ...
... reservations; provide training and support for users utilizing Teams Live Events - both virtual and ... agent functions; assist with SCIF and T-SCIF accreditation/reaccreditations. * Monitor, claim ...
... reservations; provide training and support for users utilizing Teams Live Events - both virtual and ... agent functions; assist with SCIF and T-SCIF accreditation/reaccreditations. * Monitor, claim ...
... reservations; provide training and support for users utilizing Teams Live Events - both virtual and ... agent functions; assist with SCIF and T-SCIF accreditation/reaccreditations. * Monitor, claim ...
Virtual Reservations Agent information
See Baltimore, MD salary details
$10.99 - $12.03
1% of jobs
$12.03 - $13.07
3% of jobs
$13.07 - $14.11
6% of jobs
$14.11 - $15.16
12% of jobs
$15.36 is the 25th percentile. Wages below this are outliers.
$15.16 - $16.20
14% of jobs
The median wage is $17.05 / hr.
$16.20 - $17.24
17% of jobs
$17.24 - $18.28
15% of jobs
$18.96 is the 75th percentile. Wages above this are outliers.
$18.28 - $19.33
11% of jobs
$19.33 - $20.37
11% of jobs
$20.37 - $21.41
7% of jobs
$21.41 - $22.45
3% of jobs
$10
$17
$22
How much do virtual reservations agent jobs pay per hour?
As of Sep 1, 2026, the average hourly pay for virtual reservations agent in Baltimore, MD is $17.33, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $19.09 per hour, depending on experience, location, and employer.
What is a virtual reservations agent?
A Virtual Reservations Agent is a remote customer service professional who assists customers with booking reservations, typically for hotels, airlines, car rentals, or other travel services. They handle inquiries, provide pricing and availability details, and process bookings through online systems. Strong communication, problem-solving skills, and familiarity with reservation platforms are essential for this role.
What does a typical workday look like for a virtual reservations agent?
As a Virtual Reservations Agent, your day usually involves responding to customer inquiries via phone, email, or live chat, assisting clients in booking reservations, modifying existing bookings, and resolving any issues that may arise. You’ll spend much of your time using specialized reservation and scheduling software, ensuring all information is accurate and up to date. Collaboration with other remote team members and departments, such as sales or operations, is common to address complex requests or provide seamless service. Expect a dynamic environment where multitasking and adaptability are key, as you’ll be juggling multiple customer requests while maintaining high service standards.
What are the key skills and qualifications needed to thrive in the virtual reservations agent position, and why are they important?
To thrive as a Virtual Reservations Agent, you need strong communication skills, attention to detail, and experience in customer service or hospitality, often supported by a high school diploma or equivalent. Familiarity with online reservation platforms, customer relationship management (CRM) systems, and booking software is highly beneficial, along with basic computer proficiency. Excellent problem-solving abilities, a calm demeanor under pressure, and the ability to multitask effectively help distinguish top performers in this role. These skills are essential to efficiently manage customer inquiries, ensure accurate reservations, and provide a positive client experience in a virtual environment.
What are the most commonly searched types of Reservations Agent jobs in Baltimore, MD?
The most popular types of Reservations Agent jobs in Baltimore, MD are:
What are popular job titles related to Virtual Reservations Agent jobs in Baltimore, MD?
For Virtual Reservations Agent jobs in Baltimore, MD, the most frequently searched job titles are:
What job categories do people searching Virtual Reservations Agent jobs in Baltimore, MD look for?
The top searched job categories for Virtual Reservations Agent jobs in Baltimore, MD are:
Full-time
Re-posted 19 days ago
Job description
Description
About QBE, LLC
QBE, LLC is a mission-focused technology and security solutions provider supporting defense and federal customers worldwide. We deliver high-impact capabilities where precision, accountability, and technical excellence directly support national-level objectives.
#qf #qg
QBE is seeking a Video Teleconference Technician to support the IEW&S contract.
Responsibilities
Candidate shall provide comprehensive security and video teleconference (VTC) support services, encompassing both technical expertise and security compliance. Candidate's typical tasks include:
- Provide full lifecycle technical support for VTC equipment and software - including research, design assistance, acquisition support, installation, troubleshooting, maintenance, and warranty replacement - ensuring reliable operation of common-user suites and integrated systems.
- Align managed systems concerning Windows Operating Systems, images, containers, PODs, Nodes, or other applicable cloud computing technologies, registered applications, and supporting application technologies to comply with current DISA Security Technical Implementation Guides (STIG)/security requirements guides (SRG), and applicable guidance concerning the Cybersecurity posture of administered information systems within the applicable network in which the systems in question reside.
- Coordinate and maintain the conference room scheduler, assisting customers with facility and SVTC bridge reservations; provide training and support for users utilizing Teams Live Events - both virtual and in on-site auditoriums/large event spaces.
- Support Special Security by validating information and assisting employees with JWICS requests, SCI Indoctrination, SCI courier orders, and JWICS PKI trust agent functions; assist with SCIF and T-SCIF accreditation/reaccreditations.
- Monitor, claim, update, and complete customer requests through the ITSM ticketing system, resolving NIPR and SIPR enterprise, hardware, and software technical issues (system/account maintenance included).
- Develop and update Standard Operating Procedures (SOPs) as needed and perform administrative duties as an advisor on issues related to security, training, travel, and protection of property, ensuring efficient and secure operations.
Requirements
- Active US Government clearance at TS/SCI level
- High School Degree
- Minimum ten (10) years relevant experience
- Must hold a CompTIA Security + certification or other valid IAT level II or IAM level I baseline certification in accordance with DoD 8570.01
- Ability to communicate effectively with team and other stakeholders
Equal Opportunity Employment Statement
QBE is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender, gender-identity and/or expression, age, disability, Veteran status, genetic information, pregnancy (including childbirth, lactation, or related medical conditions), marital status, neurodivergence, ethnicity, ancestry, caste, military/uniformed service-member status, or any other characteristic protected by applicable law.