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Virtual Patient Observer Jobs in Reston, VA (NOW HIRING)

Howard University

Standardized Patient

Washington, DC · On-site

$17.50 - $23.75/hr

... observed live through an observation window or video monitor. * Accurately and consistently ... Be willing to be audio and videotaped during simulations (onsite and virtual). * Demonstrate ...

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All JobsVirtual Patient Observer JobsVirtual Patient Observer Jobs in Reston, VA

Virtual Patient Observer information

See Reston, VA salary details

$12

$17

$21

How much do virtual patient observer jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for virtual patient observer in Reston, VA is $17.39, according to ZipRecruiter salary data. Most workers in this role earn between $15.77 and $18.51 per hour, depending on experience, location, and employer.

How does a Virtual Patient Observer typically collaborate with on-site healthcare staff during their shift?

A Virtual Patient Observer works remotely to monitor patients via video feeds and communicates directly with on-site nurses and care teams when safety concerns arise. Effective collaboration involves promptly reporting patient behaviors such as potential falls, wandering, or removal of medical devices, and maintaining clear, concise documentation of incidents. The observer is part of a broader patient safety strategy and regularly participates in handoff reports, shift briefings, and feedback sessions to ensure seamless care. Building trust and communication channels with the on-site staff is essential for timely interventions and optimal patient outcomes.

What is a Virtual Patient Observer?

A Virtual Patient Observer is a healthcare worker who monitors patients remotely, usually through cameras and audio systems, to ensure their safety and well-being. Their primary responsibility is to watch for signs of distress, falls, or other safety concerns and alert on-site staff if immediate assistance is needed. This role helps prevent accidents and provides an extra layer of supervision in hospital settings, especially for patients at high risk of injury. Virtual Patient Observers play an important part in improving patient outcomes and supporting hospital staff.

What are the key skills and qualifications needed to thrive as a Virtual Patient Observer, and why are they important?

To excel as a Virtual Patient Observer, you need sharp observational skills, attention to detail, and basic healthcare knowledge, often supported by a high school diploma or equivalent. Familiarity with remote monitoring systems, video surveillance tools, and secure communication platforms is typically required. Strong communication, critical thinking, and the ability to remain calm under pressure are standout soft skills for this role. These competencies ensure patient safety, quick response to emergencies, and effective collaboration with clinical staff in a remote monitoring environment.

What is the difference between Virtual Patient Observer vs Patient Monitor?

AspectVirtual Patient ObserverPatient Monitor
CredentialsBasic healthcare training, certification in patient monitoringMedical device training, certification in patient monitoring systems
Work EnvironmentRemote or hospital setting, monitoring patients via video or softwareHospital, clinic, or healthcare facility, monitoring vital signs via devices
Employer & IndustryHospitals, telehealth companies, healthcare providersHospitals, clinics, medical device companies
Search & Comparison IntentYesYes

The Virtual Patient Observer primarily monitors patients remotely through video or software, focusing on visual assessments and alerts. In contrast, a Patient Monitor uses medical devices to track vital signs directly. Both roles require healthcare knowledge and certification but differ in their tools and work settings. Understanding these differences helps healthcare providers and job seekers identify the right role based on skills and environment preferences.

What are popular job titles related to Virtual Patient Observer jobs in Reston, VA? For Virtual Patient Observer jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Virtual Patient Observer jobs in Reston, VA look for? The top searched job categories for Virtual Patient Observer jobs in Reston, VA are:
What cities near Reston, VA are hiring for Virtual Patient Observer jobs? Cities near Reston, VA with the most Virtual Patient Observer job openings:
Virtual Patient Observer jobs near you
Infographic showing various Virtual Patient Observer job openings in Reston, VA as of June 2026, with employment types broken down into 73% Full Time, and 27% Part Time. Highlights an 60% In-person, and 40% Remote job distribution, with an average salary of $36,167 per year, or $17.4 per hour.

Patient Engagement & Call Center Manager

CloseKnit MSO

Rockville, MD • On-site

$115K - $130K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

Job description

Description

Department: Patient Experience / Operations  

Setting: Primary Care - In-Person & Virtual (Hybrid) 

FLSA Status: Exempt | Full-Time 


Position Summary 

The Patient Engagement & Call Center Manager leads the daily operations of our patient-facing call center and omnichannel engagement programs across our primary care network, which includes both in-person clinic locations and a growing virtual care practice. This role is critical to ensuring patients can seamlessly access the right care - whether in the exam room or on a screen - while delivering a consistent, compassionate experience at every touchpoint. 


Key Responsibilities 

Patient Engagement & Access 

  • Oversee inbound and outbound call center and in-clinic phone operations supporting appointment scheduling, care navigation, billing inquiries, and general patient support across clinic and telehealth lines 
  • Manage scheduling workflows for both in-person primary care visits and virtual (video/phone) appointments, ensuring efficient utilization of provider capacity 
  • Monitor and optimize KPIs including average handle time, first-call resolution, schedule fill rates, no-show rates, and patient satisfaction scores 
  • Develop and maintain scripts, workflows, and escalation protocols tailored to both in-clinic and virtual care scenarios 
  • Assist in execution proactive outreach programs including appointment reminders, annual wellness visit campaigns, chronic disease management check-ins, care gap closures, and post-visit follow-ups for both modalities 
  • Identify and remove barriers to access - including transportation, technology literacy, and language - by connecting patients with appropriate resources or virtual alternatives 
  • Partner with primary care providers and clinical staff to align engagement workflows with care team priorities and panel management goals 
  • Support transitions between in-person and virtual care, ensuring patients understand their options and feel confident navigating both 

Team Leadership 

  • Recruit, hire, train, and develop a team of patient engagement specialists and call center representatives 
  • Ensure staff are well-versed in the nuances of scheduling and supporting both in-person and telehealth visits, including technology troubleshooting support for virtual patients 
  • Conduct regular coaching, performance reviews, and professional development planning 
  • Build a culture of empathy, accountability, and continuous improvement 

Technology & Reporting 

  • Manage call center platforms and patient communication tools (e.g., ZenDesk/email, patient portal messaging) 
  • Analyze trends in call volume, messaging, and patient feedback to identify improvement opportunities 
  • Present performance dashboards and strategic recommendations to clinical and operational leadership 
  • Evaluate and assess emerging AI tools and technologies to identify opportunities for operational improvement.  
  • Collaborate cross-functionally to pilot, deploy and scale AI powered solutions 

Compliance & Quality 

  • Ensure all operations comply with HIPAA, applicable telehealth regulations, and state licensing requirements for virtual care delivery 
  • Oversee quality monitoring programs, including call reviews, patient satisfaction surveys, and virtual visit experience audits 

Qualifications 

Required 

  • Bachelor's degree in Healthcare Administration, Business, Communications, or a related field 
  • 4+ years of experience in call center, patient access, or care coordination management in a primary care or outpatient setting 
  • Demonstrated experience supporting or managing telehealth or virtual care operations 
  • Proven success leading teams of 10 or more in a fast-paced environment 
  • Proficiency with EHR systems (e.g., Epic, Athenahealth, eClinicalWorks) and telehealth platforms 
  • Strong knowledge of HIPAA and virtual care compliance requirements 

Preferred 

  • Experience with patient engagement and CRM platforms (e.g., Phreesia, Klara, Salesforce Health Cloud, or similar) 
  • Familiarity with primary care quality metrics, HEDIS measures, and value-based care models 
  • Experience supporting underserved or complex patient populations 
  • Bilingual or multilingual capabilities (Spanish a plus) 

Core Competencies 

  • Deep commitment to patient-centered care across in-person and virtual settings 
  • Adaptable and solutions-oriented in a dual-modality care environment 
  • Strong analytical skills with the ability to translate data into actionable improvements 
  • Excellent communication and cross-functional collaboration skills 
  • Empathetic leadership style with the ability to motivate and develop frontline teams 


Compensation & Benefits 

  • Competitive salary commensurate with experience 
  • Comprehensive health, dental, and vision coverage 
  • 401(k) with employer match 
  • Paid time off and observed holidays 
  • Professional development and continuing education support 

We are an equal opportunity employer committed to building a diverse, inclusive team that reflects the communities we serve.

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