Virtual Patient Advocate Jobs in Calgary, AB (NOW HIRING)

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

Job Summary:
The Pharmacy Coordinator plays a pivotal role by scheduling deliveries and processingprescription medications in collaboration with Pharmacists to ensure the accurate dispensingof medications to patients.

Section A - Specific Responsibilities:
Provide exemplary customer service that meets the standards of McKesson Canada; customerinteraction is done via phone and email
Billing prescriptions through pharmacy software, ensuring all required documentation isadequate and appropriate, including (but not limited to) accounts receivables, dosage anddosing intervals, third-party billing restrictions, scheduled appointment dates, clinic locations, copayment management, coordination of benefits, and assignment of benefits
Creating patient files in pharmacy software
Managing site calendars, appointment changes, dispensing, and shipping schedules
Accurately dispensing medications to ensure arrival at the appropriate destination on time
Conducting patient follow-up calls for outstanding accounts, ensuring that all medicalquestions are referred to a Pharmacist
Adherence to all relevant guidelines, including the established Standard Operating Procedures and all applicable regulatory requirements
Inventory management and reconciliation
Effective communication with both external and internal contacts
Developing and maintaining professional relationships with healthcare professionals,reimbursement coordinators, infusion coordinators, provincial ministries of health, andprivate payers
Accurate data entry into various systems
Liaison between insurance plans and physicians directly to ensure all necessary paperworkand information is provided to the patient's plan for coverage review
Understanding, and resolving third-party billing issues for high-dollar value products
Thoroughly and accurately completing paperwork regarding the processing of materials

Section B - Key Requirements- Knowledge
Knowledge of third-party insurance plans, and pharmacy software
Proficiency in Windows environment and MS Office
Secondary School Diploma

Experiences
3 years of retail pharmacy experience

Skills
Exceptional organizational and multitasking abilities
Technical skills for successful medication dispensing
Effective communication skills
Ability to work under pressure and meet tight deadlines
Customer service
Teamwork
Understanding unique medications and patient needs
Problem solving
Interpersonal skills
Patient advocacy
Decision making
Collaboration

Section C - Supervision and Communication:

• Communication: Strong oral and written communication skills
• Knowledge: Diverse billing knowledge within specialty pharmacy setting
  

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, pleaseclick here.

Our Base Pay Range for this position

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson's (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:
McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: careers.mckesson.com.

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted.

Join us at McKesson!