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Virtual Patient Advocate Jobs in Calgary, AB (NOW HIRING)

Fonemed

Nurse Practitioner

Calgary, AB · Remote

Nurse Practitioner - Virtual Care Work from home as a Nurse Practitioner with flexible scheduling ... Advocates for clients, assessing their needs and if applicable, referring to appropriate care ...

All JobsPatient Advocate JobsVirtual Patient Advocate JobsVirtual Patient Advocate Jobs in Calgary, AB

Virtual Patient Advocate information

What is a virtual patient advocate?

A Virtual Patient Advocate is a professional who assists patients remotely by helping them navigate the healthcare system, understand their medical information, and access necessary resources. They often provide support with scheduling appointments, understanding insurance coverage, obtaining medical records, and ensuring patients' concerns are addressed by healthcare providers. By working virtually, they offer convenient access to support and guidance regardless of the patient's location. Virtual Patient Advocates aim to empower patients to make informed decisions about their health and improve their overall healthcare experience.

What are the key skills and qualifications needed to thrive as a virtual patient advocate?

To thrive as a Virtual Patient Advocate, you need a solid understanding of healthcare systems, patient rights, and medical terminology, often supported by a healthcare-related degree or certification in patient advocacy. Familiarity with telehealth platforms, electronic health records (EHR), and secure communication tools is typically required. Outstanding interpersonal skills, empathy, and the ability to communicate clearly help build trust and effectively support patients remotely. These skills are crucial for ensuring patients receive proper guidance, advocacy, and support throughout their healthcare journey, even in virtual environments.

How does a virtual patient advocate typically collaborate with healthcare providers and patients in a remote environment?

As a Virtual Patient Advocate, you work closely with both patients and healthcare providers through digital channels such as phone, email, and secure messaging platforms. You’ll help patients navigate the healthcare system, clarify medical information, and facilitate communication between patients and providers to ensure care plans are understood and followed. Regular virtual meetings and documentation ensure everyone stays informed, and your advocacy helps address patient concerns promptly. This role requires strong communication skills and adaptability to technology-driven processes, as you often serve as the bridge between patients and the clinical team.

What is the difference between Virtual Patient Advocate vs Patient Coordinator?

AspectVirtual Patient AdvocatePatient Coordinator
CredentialsHealthcare certifications, patient advocacy trainingMedical office or healthcare certifications, administrative training
Work EnvironmentRemote, telehealth platformsMedical offices, hospitals, clinics
Employer & IndustryHealthcare providers, telehealth companiesHospitals, clinics, healthcare organizations
Search & Comparison IntentPatient support, advocacy roles, telehealth jobsPatient management, healthcare administration

The Virtual Patient Advocate primarily focuses on supporting patients remotely through advocacy, education, and communication, often requiring healthcare-related certifications. In contrast, a Patient Coordinator manages patient scheduling and administrative tasks within healthcare facilities. While both roles involve patient interaction, the Virtual Patient Advocate emphasizes remote support and advocacy, whereas the Patient Coordinator handles in-person or administrative coordination.

What job categories do people searching Virtual Patient Advocate jobs in Calgary, AB look for?

The top searched job categories for Virtual Patient Advocate jobs in Calgary, AB are:

Virtual Patient Advocate jobs near you
Infographic showing various Virtual Patient Advocate job openings in Calgary, AB as of August 2026, with employment types broken down into 3% As Needed, 72% Full Time, 18% Part Time, and 7% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Pharmacy Coordinator (18 month contract)

McKesson

Calgary, AB

CA$52K - CA$87K/yr

Full-time

Re-posted 29 days ago

McKesson rating

7.9

Company rating: 7.9 out of 10

Based on 210 frontline employees who took The Breakroom Quiz

46th of 86 rated pharmaceutical

Job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

Job Summary:
The Pharmacy Coordinator plays a pivotal role by scheduling deliveries and processingprescription medications in collaboration with Pharmacists to ensure the accurate dispensingof medications to patients.


Section A - Specific Responsibilities:
Provide exemplary customer service that meets the standards of McKesson Canada; customerinteraction is done via phone and email
Billing prescriptions through pharmacy software, ensuring all required documentation isadequate and appropriate, including (but not limited to) accounts receivables, dosage anddosing intervals, third-party billing restrictions, scheduled appointment dates, clinic locations, copayment management, coordination of benefits, and assignment of benefits
Creating patient files in pharmacy software
Managing site calendars, appointment changes, dispensing, and shipping schedules
Accurately dispensing medications to ensure arrival at the appropriate destination on time
Conducting patient follow-up calls for outstanding accounts, ensuring that all medicalquestions are referred to a Pharmacist
Adherence to all relevant guidelines, including the established Standard Operating Procedures and all applicable regulatory requirements
Inventory management and reconciliation
Effective communication with both external and internal contacts
Developing and maintaining professional relationships with healthcare professionals,reimbursement coordinators, infusion coordinators, provincial ministries of health, andprivate payers
Accurate data entry into various systems
Liaison between insurance plans and physicians directly to ensure all necessary paperworkand information is provided to the patient's plan for coverage review
Understanding, and resolving third-party billing issues for high-dollar value products
Thoroughly and accurately completing paperwork regarding the processing of materials


Section B - Key Requirements- Knowledge
Knowledge of third-party insurance plans, and pharmacy software
Proficiency in Windows environment and MS Office
Secondary School Diploma


Experiences
3 years of retail pharmacy experience

Skills
Exceptional organizational and multitasking abilities
Technical skills for successful medication dispensing
Effective communication skills
Ability to work under pressure and meet tight deadlines
Customer service
Teamwork
Understanding unique medications and patient needs
Problem solving
Interpersonal skills
Patient advocacy
Decision making
Collaboration


Section C - Supervision and Communication:

  • Communication: Strong oral and written communication skills
  • Knowledge: Diverse billing knowledge within specialty pharmacy setting

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, pleaseclick here.

Our Base Pay Range for this position

$52,300 - $87,100

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson's (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:
McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.


McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: careers.mckesson.com.

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted.

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