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Virtual Outsourced Customer Service Jobs in Del Rey, CA

HMG Careers

Virtual Sales Rep

Dinuba, CA · Remote

$69K/yr

Supportive and collaborative virtual team environment Qualities We Value * Willingness to learn and ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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Virtual Outsourced Customer Service information

See Del Rey, CA salary details

$9

$16

$25

How much do virtual outsourced customer service jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for virtual outsourced customer service in Del Rey, CA is $16.37, according to ZipRecruiter salary data. Most workers in this role earn between $13.89 and $17.60 per hour, depending on experience, location, and employer.

What is a virtual outsourced customer service representative?

A Virtual Outsourced Customer Service representative is a professional who provides customer support services remotely on behalf of a company, often through a third-party agency. These representatives handle customer inquiries, complaints, and technical support via phone, email, chat, or social media. Outsourcing customer service virtually allows businesses to offer 24/7 support, reduce operational costs, and access a global talent pool. The agents are trained to represent the company’s brand and values while ensuring customer satisfaction.

How does a virtual outsourced customer service representative typically interact with clients and internal teams?

Virtual outsourced customer service representatives primarily communicate with clients and customers through digital channels such as email, chat, and phone. Collaboration with internal teams—like technical support, quality assurance, and supervisors—often happens through project management tools and regular video meetings. This remote structure requires strong communication skills, self-motivation, and effective use of collaboration platforms to ensure seamless service delivery and issue resolution. Adapting to different client processes and maintaining clear, timely updates are common challenges in this role.

What are the key skills and qualifications needed to thrive as a virtual outsourced customer service representative, and why are they important?

To thrive as a Virtual Outsourced Customer Service Representative, you need excellent communication skills, problem-solving abilities, and a high-school diploma or equivalent. Familiarity with CRM platforms, live chat software, and ticketing systems is typically required, along with strong computer literacy. Outstanding patience, adaptability, and a customer-focused attitude set top performers apart in this role. These skills ensure efficient issue resolution, high customer satisfaction, and effective remote collaboration across diverse clients and industries.

What is the difference between Virtual Outsourced Customer Service vs Customer Support Representative?

AspectVirtual Outsourced Customer ServiceCustomer Support Representative
CredentialsTypically requires customer service experience, communication skills, and sometimes certifications in customer serviceSimilar credentials, often with additional product or industry-specific training
Work EnvironmentRemote, often outsourced to third-party providers or freelancersUsually in-house or remote within a company's direct employment
Employer & Industry UsageUsed by companies outsourcing customer service to external providersEmployed directly by a company to handle customer inquiries
Search & Comparison IntentCommonly searched for outsourcing options, remote customer service jobsOften searched for in-house customer support roles or direct employment

Virtual Outsourced Customer Service involves handling customer inquiries remotely through third-party providers, while Customer Support Representatives are typically employed directly by a company to provide support. Both roles require similar skills and credentials, but differ mainly in employment setting and outsourcing status.

How to become a virtual outsourced customer service?

To become a virtual outsourced customer service representative, you typically need strong communication skills, experience in customer support, and familiarity with tools like live chat or CRM software. Many roles require a high school diploma or equivalent, and some employers prefer prior customer service experience or relevant certifications. Flexibility and the ability to work independently are also important for success in this field.

What cities near Del Rey, CA are hiring for Virtual Outsourced Customer Service jobs?

Cities near Del Rey, CA with the most Virtual Outsourced Customer Service job openings:

Virtual Outsourced Customer Service jobs near you

Work From Home Customer Service Sales Advisor

HMG Careers

Parlier, CA • Remote

$69K/yr

Full-time

Medical, Dental

Posted 18 days ago

Job description

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based

This position offers flexible work hours and clear paths for advancement into leadership and management. You will work remotely, serving clients by providing guidance and protection solutions for individuals and families.

What We Offer

  • Remote, work-from-home career
  • Average first-year earnings of $69K through commissions and bonuses
  • Increased earning potential in later years through performance and renewals
  • Residual income opportunities through client renewals
  • Unionized position with stock options
  • Comprehensive benefits package including medical, dental, and prescription coverage
  • Ongoing training and mentorship from experienced managers
  • High-quality leads provided with no cold calling friends or family
  • Flexible scheduling within a career-focused structure
  • Advancement and recognition opportunities with promotion from within
  • Supportive and collaborative virtual team environment

Qualities We Value

  • Willingness to learn and be coached through structured training
  • Friendly, outgoing, and professional communication style
  • Genuine desire to help others by providing guidance and solutions
  • Strong verbal communication and relationship-building skills
  • Sales or customer service experience is helpful but not required

Qualifications

  • Laptop or desktop computer with a working camera
  • Insurance license required or willingness to obtain one
  • Basic computer skills
  • Must reside in North America including the United States or Canada
  • We do not hire candidates residing outside North America

Responsibilities

  • Contact provided leads to schedule virtual meetings with clients
  • Present benefit programs and assist clients with enrollment
  • Build and maintain strong client relationships
  • Work closely with your manager to set goals and achieve them