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Volunteer Services Coordinator

Alexandra House is seeking a full-time Volunteer Services Coordinator to plan, implement, and manage our volunteer and internship programs. This position builds an engaged volunteer community, leads volunteer training, supports community education, and helps ensure volunteers and interns are prepared to advance Alexandra House’s mission.

Primary Responsibilities

• Develop and carry out strategies to recruit, screen, place, retain, and recognize volunteers based on organizational and program needs.
• Coordinate volunteer onboarding and training, including two 50-hour Volunteer Advocate Training programs each year.
• Support volunteers throughout their service, evaluate placements, provide feedback, and address performance concerns in partnership with program leaders.
• Maintain accurate and confidential volunteer records, including service hours, training completion, placements, and program outcomes.
• Plan volunteer appreciation activities and communications, including recognition events and newsletters.
• Develop, review, and update training curricula and assessment tools to reflect current requirements, evidence-informed practices, accessibility, and cultural responsiveness.
• Deliver training and educational presentations for volunteers, staff, community members, and professional audiences.
• Develop and coordinate internship opportunities with colleges and universities; screen, onboard, and supervise interns in collaboration with program departments.
• Provide field supervision for social work interns, as needed and when qualified to do so.
• Represent Alexandra House at volunteer recruitment events and on community committees, task forces, and councils.
• Provide approximately four to six hours per month of crisis intervention, referrals, and support to victims and survivors, in person or by phone.
• Support the Director of Mission Advancement with community engagement efforts and identification of new program opportunities.
• Participate in the shared shelter on-call rotation, generally five to six weeks per year, including one designated holiday shift and occasional supplemental coverage based on program needs.

Minimum Qualifications

• High school diploma or GED.
• At least two years of experience in volunteer coordination or volunteer management, or at least three years of experience in curriculum development or professional training.
• Experience providing trauma-informed advocacy, including support group facilitation.
• Understanding of the systems that affect victims and survivors of domestic, sexual, and relationship violence, including social service and legal systems.
• Strong written and verbal communication skills, including experience with public speaking, training, or educational presentations.
• Ability to organize multiple priorities, meet deadlines, maintain confidentiality, and work both independently and collaboratively.
• Proficiency with Microsoft Office and virtual meeting platforms, with the ability to learn electronic database and recordkeeping systems.
• Ability to work occasional evenings and weekends for trainings, events, meetings, and community engagement activities.
• Valid driver’s license, current insurance, reliable transportation, and ability to travel throughout Anoka County and the seven-county metro area.
• Ability to complete Minnesota’s 40-hour Sexual Assault Advocacy Training within six months of hire.

Preferred Candidate Qualifications

• Bachelor’s degree in social work, human services, education, nonprofit management, communications, or a related field, or an equivalent combination of education, lived experience, and professional experience.
• Experience developing or leading volunteer or internship programs in a nonprofit, educational, or community-based setting.
• Experience supervising interns or providing social work field supervision.
• Experience with statistical data collection, program evaluation, and report preparation.
• Experience using eTapestry, ClientTrack, SharePoint, Teams, or similar systems.
• Experience supporting diversity, equity, inclusion, accessibility, or culturally responsive initiatives.
• Bilingual or multilingual skills, particularly in languages spoken in Anoka County and the surrounding metro area.

Starting Salary Range

$48,068.98- $57,682.78 Depending on qualifications.

Alexandra House is committed to fair, equitable, transparent, and competitive compensation. Starting salaries are determined based on relevant experience, education, training, specialized skills, position responsibilities, and internal equity. Alexandra House does not base salary offers on an applicant’s previous compensation.

Alexandra House offers a comprehensive benefit package with free virtual health care and counseling with qualified health plan, dental, vision, retirement plan with 3% match, vacation & medical accrual, 10 recognized holidays, 3 floating holidays and 1 birthday benefit.

Hours

This position generally works a daytime, Monday–Friday schedule, with occasional evening and weekend hours for volunteer trainings, special events, committee meetings, and community engagement. Alexandra House offers a hybrid work environment that includes both in-person and remote work. The role is primarily office-based and includes frequent local travel.

A Welcoming Note to Applicants

We know that candidates bring different combinations of professional experience, education, transferable skills, and lived experience. If you are excited about this role and our mission but do not meet every preferred qualification, we still encourage you to apply. Alexandra House values diverse perspectives and is committed to an accessible and inclusive hiring process. Reasonable accommodations are available throughout the application and interview process.