Toronto, ON · Hybrid
CA$22/hr
You will communicate with customers, security guards and/or emergency response teams to dispatch ... You can also take advantage of our virtual courses and e-learning, including platforms like ...
Toronto, ON · Hybrid
CA$22/hr
You will communicate with customers, security guards and/or emergency response teams to dispatch ... You can also take advantage of our virtual courses and e-learning, including platforms like ...
Welland, ON · Hybrid
CA$22/hr
You will communicate with customers, security guards and/or emergency response teams to dispatch ... You can also take advantage of our virtual courses and e-learning, including platforms like ...
Welland, ON · Hybrid
CA$22/hr
You will communicate with customers, security guards and/or emergency response teams to dispatch ... You can also take advantage of our virtual courses and e-learning, including platforms like ...
A Virtual Guard is a security professional who monitors live surveillance footage and security systems remotely to detect and respond to potential threats. Using advanced camera systems, motion detectors, and audio communication tools, they help prevent crimes, unauthorized access, and safety incidents in real time. Virtual Guards work from a centralized location, providing an efficient and cost-effective alternative to on-site security personnel. They may also alert law enforcement or on-site staff when necessary, ensuring rapid response to security concerns.
To thrive as a Virtual Guard, you need strong attention to detail, situational awareness, and knowledge of security protocols, often supported by experience or training in security operations. Familiarity with remote video surveillance software, alarm systems, and incident reporting platforms is typically required, along with basic IT proficiency. Excellent communication, problem-solving, and decision-making skills are also crucial for relaying incidents and responding swiftly to potential threats. These abilities ensure the effective remote monitoring and protection of properties, assets, and people, even in dynamic or high-pressure situations.
Virtual Guard roles often involve shift work, as remote monitoring services typically operate 24/7 to ensure constant surveillance coverage. You may work in dedicated security operations centers or remotely from a secure location, depending on the employer’s setup. The environment is generally fast-paced, requiring constant focus while monitoring multiple camera feeds and alarm systems. Working as part of a virtual team, you’ll frequently coordinate with on-site security personnel, law enforcement, or clients to respond to and document security incidents. Flexibility with scheduling and adaptability to evolving procedures are important to succeed in this role.
The most popular types of Guard jobs in Ontario are:
For Virtual Guard jobs in Ontario, the most frequently searched job titles are:
The top searched job categories for Virtual Guard jobs in Ontario are:
Cities in Ontario with the most Virtual Guard job openings:
Monitor all types of alarm events for customers and respond with the appropriate action.
Communicate with customers, security guards, and emergency response teams to dispatch assistance.
Offer value-added services to customers to enhance their safety and security.
8.2
Based on 10 frontline employees who took The Breakroom Quiz
21st of 101 rated telecommunications companies
Join our team
Safety matters to our customers, so it matters to us! By using our technology and services, we are making businesses and homes safer and more convenient for our customers. We are bringing the power of technology to life and we're always pioneering innovative equipment and services to keep our customers safe. We are passionate about ensuring we put our customers first and keeping thousands of residential and commercial customers safe and secure.
Do YOU share OUR real passion for:
Here's the impact you'll make and what we'll accomplish together:
As a Monitoring Station Specialist with our team, you will monitor all types of alarm events for customers and respond with the appropriate action. Together, we will keep our customers safe by responding to various alarm signals such as burglary, fire, panic, or medical alarms. You will communicate with customers, security guards and/or emergency response teams to dispatch the appropriate assistance. You will play a critical and meaningful role in keeping our customers protected and secure. In addition, you will offer our customers value added services to make their lives and their business even safer.
Our Monitoring Station operates 7 days a week and offers a variety of shifts to suit your lifestyle! We offer flexible work schedules such as 7 days on / 7 days off or 5 days on / 2 off or yet 4 days on / 3 off, with various start times, including daytime, evenings, overnights and weekends. Shift premiums are available for evening and weekend hours and our work schedules are consistent without rotation. As mentioned this is a full time role, but we guarantee a minimum of 35 hours shift per week with the possibility of overtime as per operational needs.
This position is primarily in-office. After a minimum of 6 months in the Monitoring Specialist I role, team members may be eligible to participate in the Work From Home (AHA) program, subject to performance, business needs, applicable regulatory requirements and internal approval. Participation in the program is not guaranteed. Regardless of the work arrangement, periodic in-office presence will be required to support team collaboration, training, engagement, and operational priorities. The frequency of in-office days will be communicated in advance and adjusted as needed.
At TELUS, we understand that a big part of our success comes from the people we hire, which is why we honour our employees with an excellent compensation package, including benefits and a starting salary of $22.00 per hour, plus a performance-based annual bonus. You can also take advantage of our virtual courses and e-learning, including platforms like LinkedIn Learning, which offer significant value to training programs and career development that will help you gain the tools needed to help you shift your career into high gear in various exciting roles, including quality coaching, floor support, frontline management, training and Information Technology (IT) support. Also, to ensure your success in your new role, you will be provided with 2-3 weeks of full-time paid training for which you must be available to attend.
You're the missing piece of the puzzle with your:
Great-to-have:
Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.
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Telecommunications
10,000+ Employees
Vancouver, WA, US
