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Director of Event Technology (Audio/Visual)

Organization: Greenleaf Hospitality Group

Position Title: Director of Event Technology (Audio/Visual)

Reports to: Chief Experience Officer

Search Contact: Prodigy Search

Greenleaf Hospitality Group is a locally owned organization with deep roots in Kalamazoo and an exciting vision for the future. For more than 25 years, we have created memorable experiences across hospitality, dining, sports, entertainment, wellness, and events. Today,

Greenleaf is entering one of the most exciting periods in its history, with major investments and new experiences taking shape throughout the community.

We have five core values: Have Integrity, Be Guest Obsessed, Collaborate, Stay Curious, and Celebrate. These values guide how we serve our guests, support one another, and approach growth. Together, they reflect our commitment to creating memorable experiences and fulfilling our vision to be the Host of Kalamazoo.

That vision can be seen in projects across our portfolio, including the development of the new state-of-the-art Kalamazoo Event Center, the transformation of the Kalamazoo Country Club, and continued investment in the Radisson Plaza Hotel & Suites and its dining, retail, and guest experiences. These projects represent more than growth, they create new opportunities for talented people to make an impact and help shape what comes next.

The Director of Audio Visual Technology leads the strategy, implementation, and ongoing optimization of all event-related technology across Greenleaf Hospitality Group, including the Kalamazoo Event Center, Kalamazoo Country Club, Radisson Plaza Hotel, and Wings Event Center. This role ensures that technology elevates guest experience, drives operational efficiency, and supports world-class live events, meetings, conferences, and community experiences.

This leader blends strategic vision, technical expertise, and operational excellence to create seamless, innovative, and reliable event technology environments.

• Develop and lead the long-term event technology vision and roadmap across all GHG venues.
• Establish technology standards, best practices, and system consistency.
• Partner with executive leadership, marketing, sales, operations, and events teams to align technology investments with business goals.
• Lead innovation initiatives to enhance guest experience and event production capabilities.

• Oversee design, implementation, and maintenance of audio, video, lighting, broadcast, streaming, digital signage, and event IT systems.
• Manage system integrations across venues and platforms.
• Oversee vendor relationships, contracts, and system procurement.

• Oversee all event technology operations, including:
• Arena and event center production systems
• Hotel, club, and restaurant A/V experiences
• Video production and content distribution
• Hybrid and virtual event technology

• Ensure seamless execution for concerts, sporting events, corporate meetings, weddings, galas, and community experiences.
• Establish SOPs, quality standards, safety protocols, and execution playbooks.
• Ensure event-day readiness, redundancy planning, and high-performance execution.
• Build, lead, and mentor a high-performing event technology and production team.
• Directly oversee the Manager of Event Production and Senior Manager of Event Technology.
• Develop training programs and operational playbooks.
• Foster a culture of accountability, service, collaboration, and continuous improvement.

• Partner with Marketing, Sales, Operations, IT, Facilities, Food & Beverage, and Guest Services teams.
• Collaborate with external partners including promoters, touring productions, broadcast partners, Western Michigan University, and Kalamazoo Wings.
• Support client-facing teams to enhance event production, value creation, and revenue opportunities.
• Continuously identify opportunities to enhance guest experience, production quality, and operational efficiency.
• Lead adoption of new technology platforms across GHG.
• Build scalable systems that support business growth.
• Manage departmental budgets, capital planning, and forecasting.
• Lead major technology projects from concept through execution.
• Ensure projects are delivered on time, on budget, and on brand.

• 10+ years of experience in event technology, broadcast production, or live event leadership roles.
• 10+ years of proven experience leading, developing, and scaling high-performing teams.
• Experience in arenas, convention centers, hospitality, sports, or large-scale entertainment venues.
• Deep knowledge of audio, video, lighting, broadcast, streaming, and event IT systems.
• Strong communication, collaboration, and executive presence.