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Virtual Dispatcher Jobs in Edmonton, AB (NOW HIRING)

McKesson

Sr.Transportation Associate

Edmonton, AB · On-site

Coordinate daily transportation operations, including shipment scheduling, dispatching, tracking ... Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related ...

McKesson

Sr.Transportation Associate

Edmonton, AB

Coordinate daily transportation operations, including shipment scheduling, dispatching, tracking ... Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related ...

All JobsDispatcher JobsVirtual Dispatcher JobsVirtual Dispatcher Jobs in Edmonton, AB

Virtual Dispatcher information

See Edmonton, AB salary details

$8

$25

$53

How much do virtual dispatcher jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for virtual dispatcher in Edmonton, AB is $25.16, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $30.29 per hour, depending on experience, location, and employer.

What is a virtual dispatcher?

A Virtual Dispatcher is a remote professional who coordinates and manages the scheduling of deliveries, transportation, or emergency services using digital communication tools. They communicate with drivers, service providers, or field personnel to ensure timely and efficient dispatching. Responsibilities often include tracking routes, managing schedules, handling customer or client inquiries, and resolving logistical issues. Virtual Dispatchers typically work in industries like trucking, emergency response, rideshare services, or field service operations. Their role helps streamline operations while reducing costs associated with on-site dispatching.

What are some common challenges faced by virtual dispatchers, and how are they typically addressed?

Virtual Dispatchers often handle the coordination of multiple drivers, field staff, or deliveries across various locations, which can lead to high-pressure situations and rapid decision-making. Challenges may include managing schedule changes, addressing unexpected delays, and maintaining clear communication despite being remote from the rest of the team. To overcome these challenges, Virtual Dispatchers rely on strong organizational systems, real-time tracking tools, and standardized communication protocols. Employers typically provide thorough training and technical support to ensure dispatchers are well-equipped to succeed in a virtual work environment.

What are the key skills and qualifications needed to thrive in the virtual dispatcher position, and why are they important?

Virtual Dispatchers need excellent organizational abilities, multi-tasking skills, and a high school diploma or equivalent, often coupled with prior dispatch or logistics experience. Proficiency in dispatch management software, GPS tracking systems, and communication tools like VoIP platforms is usually required. Outstanding customer service, problem-solving, and time management skills help individuals excel in this remote coordination role. These abilities are crucial for ensuring efficient operations, timely response, and a seamless flow of information between clients, drivers, and other team members.

What are the most commonly searched types of Dispatcher jobs in Edmonton, AB?

The most popular types of Dispatcher jobs in Edmonton, AB are:

What are popular job titles related to Virtual Dispatcher jobs in Edmonton, AB?

For Virtual Dispatcher jobs in Edmonton, AB, the most frequently searched job titles are:

What job categories do people searching Virtual Dispatcher jobs in Edmonton, AB look for?

The top searched job categories for Virtual Dispatcher jobs in Edmonton, AB are:

Virtual Dispatcher jobs near you

Facility Services Coordinator (Receptionist)

Brookfield Global Integrated Solutions (BGIS)

Edmonton, AB

CA$24.16 - CA$30.20/hr

Full-time

Re-posted yesterday

Job description

SUMMARY

The Facilities Services Coordinator provides customer service and front line support to BGIS clients with respect to the maintenance and operations of their buildings.  Specific responsibilities include, but are not limited to, handling inbound service requests received via telephone, email and web interface and initiating work orders to support timely fulfillment and resolution of client requests.

The Operations Centre is a critical environment within BGIS, responsible for receiving and dispatching facilities service requests for its clients - 7/24/365. Currently, the Operations Centre provides facilities management  support to over 20 clients across different industries and handles over 720,000 service requests a year.  The work environment is fast-paced and client-service focused.  In order to ensure ongoing performance success, Operations Centre team members are measured against service delivery metrics.

KEY DUTIES & RESPONSIBILITIES

  • Meet and greet clients and visitors.
  • Act as the first point of contact for all incoming phone queries, managing requests and room bookings as part of the virtual service center model including lodging work requests using the internal system.
  • Assist the internal site management team acting as the conduit for client requests as well as other requests as required.
  • Assist with visitor/contractor escorts and instructing and supervising as required.
  • Manage the collection and distribution of internal and external mail & courier deliveries.
  • Manage the delivery of consumables throughout the refresh areas.
  • Support in the provision of building access cards to staff and contractors.
  • Supporting in meeting room requirements (ex. room reconfigurations & catering provisions).
  • Administration duties as required.
  • Invoicing receipting and reconciliation.
  • Data entry & records management.
  • Work Order management.
  • Maintain distribution lists.

KNOWLEDGE AND SKILLS

  • HSE policies and procedures are met and maintained by all stakeholders.
  • Strong demonstrated experience working in a Customer Service Center environment.
  • Demonstrated understanding of customer service principles
  • Demonstrated experience working with internal and external stakeholders at varying levels of an organization.
  • Strong demonstrated professional telephone manner -listening, questioning, empathy, clear client outcome and professionalism.
  • Demonstrated attention for detail and grammar.
  • Proficient in relevant computer software Word, Excel, Outlook (or related program) and Internet access; Good key board skills, speed and accuracy
  • Able to respond quickly to change and adopt a flexible/ innovative approach to problems and opportunities.

This is a regular, full-time position with an hourly range of $24.16 - $30.20. The starting salary will be based on the successful candidate's competencies, including but not limited to experience, education and performance related to this role. 
 

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