$23 - $26.44/hr
The Virtual Customer Engagement Specialist is primarily responsible for achieving sales forecast ... services, commercial insights and healthcare intelligence to the life sciences and healthcare ...
New
$23 - $26.44/hr
The Virtual Customer Engagement Specialist is primarily responsible for achieving sales forecast ... services, commercial insights and healthcare intelligence to the life sciences and healthcare ...
New
Dallas, TX · On-site
$23 - $26.44/hr
The Virtual Customer Engagement Specialist is primarily responsible for achieving sales forecast ... services, commercial insights and healthcare intelligence to the life sciences and healthcare ...
New
Dallas, TX · On-site
$23 - $26.44/hr
The Virtual Customer Engagement Specialist is primarily responsible for achieving sales forecast ... services, commercial insights and healthcare intelligence to the life sciences and healthcare ...
New
Rowlett, TX · Remote
$14 - $18.50/hr
Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...
Rowlett, TX · Remote
$14 - $18.50/hr
Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...
Plano, TX · Remote
$14.75 - $19.75/hr
Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...
Plano, TX · Remote
$14.75 - $19.75/hr
Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...
Mesquite, TX · Remote
$14 - $18.75/hr
Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...
Mesquite, TX · Remote
$14 - $18.75/hr
Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...
Dallas, TX · Remote
$15.25 - $20.50/hr
Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...
Dallas, TX · Remote
$15.25 - $20.50/hr
Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...
Carrollton, TX · Remote
$15 - $20/hr
Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...
Carrollton, TX · Remote
$15 - $20/hr
Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...
Garland, TX · Remote
$15 - $20/hr
Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...
Garland, TX · Remote
$15 - $20/hr
Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...
Irving, TX · Remote
$15 - $20/hr
Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...
Irving, TX · Remote
$15 - $20/hr
Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...
Richardson, TX · Remote
$14 - $18.75/hr
Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...
Richardson, TX · Remote
$14 - $18.75/hr
Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...
Grand Prairie, TX · Remote
$14.75 - $19.75/hr
Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...
Grand Prairie, TX · Remote
$14.75 - $19.75/hr
Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...
Rockwall, TX · Remote
$14.50 - $19.25/hr
Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...
Rockwall, TX · Remote
$14.50 - $19.25/hr
Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...
Dallas, TX · Remote
$14.75 - $18.75/hr
We are hiring a Virtual Travel Customer Service professional to assist clients with trip preparation and support throughout their travel experience. This role centers on answering questions, managing ...
Dallas, TX · Remote
$14.75 - $18.75/hr
We are hiring a Virtual Travel Customer Service professional to assist clients with trip preparation and support throughout their travel experience. This role centers on answering questions, managing ...
Dallas, TX · On-site
$16 - $21.50/hr
Customer Service Representative MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple ...
Dallas, TX · On-site
$16 - $21.50/hr
Customer Service Representative MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple ...
Dallas, TX · On-site
$16 - $21.50/hr
Customer Service Representative MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple ...
Dallas, TX · On-site
$16 - $21.50/hr
Customer Service Representative MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple ...
Addison, TX · On-site
$15.50 - $21/hr
Customer Service Representative MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple ...
Addison, TX · On-site
$15.50 - $21/hr
Customer Service Representative MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple ...
Dallas, TX · On-site
$16 - $21.50/hr
Customer Service Representative MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple ...
Dallas, TX · On-site
$16 - $21.50/hr
Customer Service Representative MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple ...
Addison, TX · On-site
$15 - $19.25/hr
Customer Service Representative MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple ...
Addison, TX · On-site
$15 - $19.25/hr
Customer Service Representative MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple ...
Dallas, TX · On-site
$15.50 - $20.50/hr
Customer Care Representative MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple ...
Dallas, TX · On-site
$15.50 - $20.50/hr
Customer Care Representative MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple ...
Dallas, TX · On-site
$15.75 - $21.50/hr
Customer Service Representative Department: Customer Experience FLSA Status: Non-Exempt Reports To ... Frequent communication with customers and internal stakeholders via phone, email, and virtual ...
Dallas, TX · On-site
$15.75 - $21.50/hr
Customer Service Representative Department: Customer Experience FLSA Status: Non-Exempt Reports To ... Frequent communication with customers and internal stakeholders via phone, email, and virtual ...
$9.10 - $10.41
3% of jobs
$10.41 - $11.73
9% of jobs
$12.91 is the 25th percentile. Wages below this are outliers.
$11.73 - $13.05
15% of jobs
$13.05 - $14.37
21% of jobs
The median wage is $14.53 / hr.
$14.37 - $15.69
18% of jobs
$16.35 is the 75th percentile. Wages above this are outliers.
$15.69 - $17.01
18% of jobs
$17.01 - $18.33
5% of jobs
$18.33 - $19.65
3% of jobs
$19.65 - $20.97
2% of jobs
$20.97 - $22.28
3% of jobs
$22.28 - $23.60
2% of jobs
$9
$15
$23
To thrive as a Virtual Customer Service representative, you need excellent communication skills, a customer-focused mindset, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and basic troubleshooting tools is often required. Strong problem-solving abilities, patience, and the ability to work independently in a remote environment are standout soft skills for this position. These skills and qualities are essential for providing efficient, personalized service and building customer loyalty in a virtual setting.
A typical workday for a Virtual Customer Service representative involves handling customer inquiries through phone, email, or chat, resolving issues, and processing orders or requests, all from a remote location. You’ll likely manage multiple conversations at once and use company systems to document interactions and follow up on open cases. Representatives often work scheduled shifts that can offer flexibility, with some roles including evenings or weekends. Collaboration with teammates and supervisors typically happens through online communication tools, ensuring you have support even in a virtual environment.
A Virtual Customer Service job involves assisting customers remotely via phone, email, chat, or social media. Representatives handle inquiries, troubleshoot issues, and provide information about products or services. This role requires good communication skills, problem-solving abilities, and familiarity with company policies. Many companies offer flexible schedules, allowing employees to work from home. Reliable internet access and a quiet workspace are typically required for this position.
8.1
Based on 53 frontline employees who took The Breakroom Quiz
62nd of 223 rated it services
As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma, medical device and diagnostic companies get their therapies to the people who need them. We help customers gain insight and access to their markets and ultimately demonstrate their product's value to payers, physicians and patients. A significant part of our business is acting as the company's sales force to physicians or providing nurses to educate prescribers. With the right experience, you can help deliver medical breakthroughs in the real world.
IQVIA has the world's largest Commercial Sales & Medical Solutions (CSMS) organization a/k/a Technology Enables Sales Organization (TESO) dedicated to the launch and marketing of pharmaceutical and medical products. With a focus on providing talent for field/inside sales, medical device support, clinical support, and medical affairs our TESO division has 10,000+ field professionals in more than 30 countries addressing physician and patient needs.
We are excited to announce that in partnership with Health Monitor, we are currently looking for Virtual Customer Engagement Specialists to join our team. In this position, you will be responsible for promoting a product to specialty healthcare providers in an assigned territory. The Virtual Customer Engagement Specialist is primarily responsible for achieving sales forecast and gaining adoption and utilization of the product.
RESPONSIBILITIES
Ability to deliver accurate product information, feature/benefits and recommended utilization to Healthcare Professionals by phone
Advance listening and decision-making skills
Ability to understand and convey complex product-related information in an educated, reassuring, and professional manner while in a real-time environment
Ability to accept and quickly apply coaching and feedback to improve individual performance and customer experience
Ability to handle multiple tasks such as actively listening to our caller's need while navigating our CRM and consistently providing accurate and complete information on the requested topic.
High work ethic, reliable and punctual in reporting for scheduled work
Ability to be flexible as needed to meet the fluctuating business needs
Preferred Qualifications:
Minimum 2 years of business to business (BTB) sales experience
Minimum 1 year of inside sales experience
Pharmaceutical or Medical Device Experience
Exceptional verbal and written communication skills
Successful candidates will demonstrate the following competencies: Action Oriented, Drive for Results, Sales Persuasion, Dedication, Perseverance, Ingenuity, and Adaptability
#LI CES
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more athttps://jobs.iqvia.com
IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
The potential base pay range for this role is $23.00 - $26.44 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.
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At IQVIA, we are passionate about helping customers and partners improve results and patient outcomes. Everything we do contributes to this vision for creating a healthier world. In today’s healthcare environment, it’s not only about how much data, information, and technology you have at your fingertips – it’s what you do with it. IQVIA is focused on making intelligent connections for customers across the entire healthcare ecosystem to help you drive healthcare forward. Whether that means partnering with novel technology companies to boost patient engagement, leveraging AI & machine learning to accelerate results, or using decentralized trials to reach the right patients wherever they are – we are always looking for smarter ways to move you forward.
Health care and social assistance
10,000+ Employees
Durham, NC, US
