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Virtual Customer Service Representative Jobs in Pace, FL

Lunsford HVAC Services, LLC

CSR

Milton, FL · On-site

$14 - $19.25/hr

As a Customer Service Representative, you will be the face and voice of our company, providing outstanding customer service and ensuring a positive experience for our residential clients. You will ...

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Customer Service Representative

Cantonment, FL · On-site

$14.50 - $19.75/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

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Customer Service Representative

Milton, FL · On-site

$14 - $19.25/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

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Customer Service Representative

Pensacola, FL · On-site

$15.25 - $20.50/hr

Customer Service Representative We want you to join our team as a customer service representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

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Customer Service Representative

Pensacola, FL · On-site

$15.25 - $20.50/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

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Customer Service Representative

Pensacola, FL

$15.25 - $20.50/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

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Customer Service Representative

Pensacola, FL · On-site

$15.25 - $20.50/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

Circle K

Customer Service Representative

Pensacola, FL

$15.25 - $20.50/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

Circle K

Customer Service Representative

Pensacola, FL

$15.25 - $20.50/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

Circle K

Customer Service Representative

Pensacola, FL

$15.25 - $20.50/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

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All JobsCustomer Service Representative JobsVirtual Customer Service Representative JobsVirtual Customer Service Representative Jobs in Pace, FL

Virtual Customer Service Representative information

See Pace, FL salary details

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$26

How much do virtual customer service representative jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for virtual customer service representative in Pace, FL is $18.68, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $20.77 per hour, depending on experience, location, and employer.

What is a virtual customer service representative?

A Virtual Customer Service Representative is a professional who assists customers remotely, typically by phone, email, chat, or video call. They handle inquiries, resolve complaints, process orders, and provide information about products or services from a location outside of a traditional office, often working from home. This role requires strong communication skills, patience, and the ability to use various digital tools. Virtual representatives are essential for companies that want to offer support across different time zones and reduce overhead costs. The job often involves flexible hours and may require familiarity with customer service software.

What are the key skills and qualifications needed to thrive as a virtual customer service representative?

To thrive as a Virtual Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and help desk systems is often required. Patience, active listening, and adaptability are standout soft skills for building rapport and resolving customer issues remotely. These skills are essential for delivering high-quality service, maintaining customer satisfaction, and efficiently handling inquiries in a virtual environment.

How do virtual customer service representatives typically manage communication and collaboration with remote team members?

Virtual Customer Service Representatives often use a variety of digital tools, such as instant messaging platforms, video conferencing, and shared documentation systems, to stay connected with their team. Regular check-ins and virtual meetings are essential for discussing customer concerns, sharing updates, and collaborating on solutions. This structure helps maintain a supportive work environment and ensures consistent service quality, even when working from different locations.

What is the difference between Virtual Customer Service Representative vs Customer Support Specialist?

AspectVirtual Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote, home-basedRemote or on-site, depending on company
Industry UsageCommon in e-commerce, telecom, retailUsed across various industries including tech, healthcare
Job FocusHandling customer inquiries, troubleshooting, order processingResolving customer issues, providing product info, follow-up

The Virtual Customer Service Representative and Customer Support Specialist roles share similar credentials and work environments, often involving remote work and customer interaction. However, the Virtual Customer Service Representative typically focuses more on handling inquiries and order processing remotely, while the Customer Support Specialist may have a broader scope including technical support and detailed problem resolution across various industries.

What are the most commonly searched types of Customer Service Representative jobs in Pace, FL?

The most popular types of Customer Service Representative jobs in Pace, FL are:

What are popular job titles related to Virtual Customer Service Representative jobs in Pace, FL?

For Virtual Customer Service Representative jobs in Pace, FL, the most frequently searched job titles are:

What job categories do people searching Virtual Customer Service Representative jobs in Pace, FL look for?

The top searched job categories for Virtual Customer Service Representative jobs in Pace, FL are:

What cities near Pace, FL are hiring for Virtual Customer Service Representative jobs?

Cities near Pace, FL with the most Virtual Customer Service Representative job openings:

Virtual Customer Service Representative jobs near you
Infographic showing various Virtual Customer Service Representative job openings in Pace, FL as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 23% Part Time, and 3% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $38,859 per year, or $18.7 per hour.

Customer Service Representative (CSR)

Gallo Mechanical

Pensacola, FL • On-site

$15.25 - $20.50/hr

Other

Re-posted 27 days ago

Job description

Customer Service Representative

The Customer Service Representative (CSR) is responsible for supporting the daily operations of the service department by coordinating service calls, dispatching technicians, and serving as a primary point of contact between customers, technicians, and internal teams.

This role plays a critical part in ensuring timely service delivery, accurate documentation, and a high level of customer satisfaction. The CSR works closely with service technicians, service management, and billing to support efficient workflow, resolve issues, and maintain accurate service and purchasing records.

Responsibilities:

  • Answer all service-related phone calls and emails in a timely and professional manner:
    • Support customer relationship management efforts
    • Address and resolve customer inquiries, complaints, and service issues.
    • Communicate proactively with customers and service technicians regarding scheduling changes, delays, or job-related concerns.
  • Coordinate, schedule, and dispatch service calls to ensure optimal technician utilization and customer satisfaction.
  • Act as the primary communication liaison between customers and service technicians to facilitate accurate information flow and issue resolution.
  • Prepare and distribute daily service technician schedules by 4:30 p.m. for the following business day.
  • Provide administrative and operational support to service technicians, including:
    • Creation and review of purchase orders.
    • Assignment and management of work orders.
  • Review and correct technician time entries as needed to ensure accuracy.
    • Escalate unresolved or missing time entries from the prior day to the Service Manager.
  • Monitor service work orders, particularly quoted jobs, to ensure timely completion and adherence to customer commitments.
  • Schedule and book all approved quoted service jobs.
    • Complete required documentation and perform accurate data entry within company systems.
  • Maintain accurate records and files related to customer requests, service work performed, charges, dispatch activity, and related documentation.
  • Collaborate with the Billing Analyst to manage open purchase orders.
    • Review the division's open purchase order report on a monthly basis and follow up on purchase orders requiring receipt or closure.

Ideal Qualifications & Experience:

  • High school diploma or equivalent required; associate degree or relevant coursework preferred.
  • 2+ years of experience in a customer service, dispatch, administrative, or service coordination role, preferably within a construction, mechanical, HVAC, or field service environment.
  • Experience coordinating schedules and supporting field technicians in a fast-paced environment.
  • Strong customer service skills with the ability to professionally handle customer concerns and resolve issues.
  • Proficiency in Microsoft Office (Outlook, Excel, Word) and experience working within service management, dispatch, or ERP systems.
  • Strong organizational skills with the ability to manage multiple priorities and deadlines simultaneously.
  • High attention to detail and accuracy, particularly with data entry, time corrections, and purchase order management.
  • Effective verbal and written communication skills, with the ability to work collaboratively across departments.
  • Ability to work independently while maintaining accountability and follow-through.
  • Familiarity with purchase orders, work orders, billing coordination, and service documentation preferred.

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