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Virtual Customer Service Representative Jobs in Lexington, SC

Circle K

Customer Service Representative

Columbia, SC

$14.75 - $20/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

Circle K

Customer Service Representative

Springdale, SC

$13.50 - $18.25/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

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All JobsCustomer Service Representative JobsVirtual Customer Service Representative JobsVirtual Customer Service Representative Jobs in Lexington, SC

Virtual Customer Service Representative information

See Lexington, SC salary details

$8

$16

$23

How much do virtual customer service representative jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for virtual customer service representative in Lexington, SC is $16.09, according to ZipRecruiter salary data. Most workers in this role earn between $13.17 and $17.88 per hour, depending on experience, location, and employer.

What is a virtual customer service representative?

A Virtual Customer Service Representative is a professional who assists customers remotely, typically by phone, email, chat, or video call. They handle inquiries, resolve complaints, process orders, and provide information about products or services from a location outside of a traditional office, often working from home. This role requires strong communication skills, patience, and the ability to use various digital tools. Virtual representatives are essential for companies that want to offer support across different time zones and reduce overhead costs. The job often involves flexible hours and may require familiarity with customer service software.

What are the key skills and qualifications needed to thrive as a virtual customer service representative?

To thrive as a Virtual Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and help desk systems is often required. Patience, active listening, and adaptability are standout soft skills for building rapport and resolving customer issues remotely. These skills are essential for delivering high-quality service, maintaining customer satisfaction, and efficiently handling inquiries in a virtual environment.

How do virtual customer service representatives typically manage communication and collaboration with remote team members?

Virtual Customer Service Representatives often use a variety of digital tools, such as instant messaging platforms, video conferencing, and shared documentation systems, to stay connected with their team. Regular check-ins and virtual meetings are essential for discussing customer concerns, sharing updates, and collaborating on solutions. This structure helps maintain a supportive work environment and ensures consistent service quality, even when working from different locations.

What is the difference between Virtual Customer Service Representative vs Customer Support Specialist?

AspectVirtual Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote, home-basedRemote or on-site, depending on company
Industry UsageCommon in e-commerce, telecom, retailUsed across various industries including tech, healthcare
Job FocusHandling customer inquiries, troubleshooting, order processingResolving customer issues, providing product info, follow-up

The Virtual Customer Service Representative and Customer Support Specialist roles share similar credentials and work environments, often involving remote work and customer interaction. However, the Virtual Customer Service Representative typically focuses more on handling inquiries and order processing remotely, while the Customer Support Specialist may have a broader scope including technical support and detailed problem resolution across various industries.

What are the most commonly searched types of Customer Service Representative jobs in Lexington, SC?

The most popular types of Customer Service Representative jobs in Lexington, SC are:

What are popular job titles related to Virtual Customer Service Representative jobs in Lexington, SC?

For Virtual Customer Service Representative jobs in Lexington, SC, the most frequently searched job titles are:

What job categories do people searching Virtual Customer Service Representative jobs in Lexington, SC look for?

The top searched job categories for Virtual Customer Service Representative jobs in Lexington, SC are:

What cities near Lexington, SC are hiring for Virtual Customer Service Representative jobs?

Cities near Lexington, SC with the most Virtual Customer Service Representative job openings:

Virtual Customer Service Representative jobs near you
Infographic showing various Virtual Customer Service Representative job openings in Lexington, SC as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $33,466 per year, or $16.1 per hour.

Customer Service Representative

Capital Waste Services

Columbia, SC • On-site

$14.75 - $20/hr

Full-time

Posted 22 days ago

Job description

Job Type
Full-time
Description
About Capital Waste Services
At Capital Waste Services (CWS), we are committed to delivering reliable, customer-focused waste collection services across our communities. Our team members are the foundation of our success, and we pride ourselves on fostering a supportive, high-integrity work environment where people can grow and thrive.
Position Summary
The Customer Service Representative serves as the primary point of contact for customers and is responsible for providing exceptional service by handling customer inquiries, account maintenance, billing questions, service requests, work order entry, and issue resolution. The CSR works closely with operations, dispatch, sales, and administrative teams to ensure timely and accurate communication while supporting customer retention and satisfaction.
Essential Duties & Responsibilities
Customer Service
  • Answer incoming customer calls, emails, and inquiries in a professional and courteous manner.
  • Resolve customer concerns, complaints, and service-related issues promptly.
  • Return customer calls and follow up on open issues in a timely manner.
  • Provide accurate information regarding services, schedules, pricing, and account status.
  • Escalate complex issues to management when appropriate.

Account Maintenance
  • Establish new customer accounts and update existing customer information.
  • Process service changes, cancellations, reinstatements, and special service requests.
  • Maintain accurate customer records and account documentation.
  • Enter and update service and route information within company systems.
  • Ensure all customer data is complete, accurate, and properly documented.

Billing & Collections Support
  • Assist customers with billing inquiries and payment-related questions.
  • Process account adjustments and related documentation.
  • Support collections efforts by processing reinstatement paperwork and customer notifications.
  • Work closely with accounting personnel to address account discrepancies.
  • Maintain confidentiality of financial and customer information.

Coordination with Operations
  • Communicate customer requests and service issues with dispatch and operations teams.
  • Create and process work orders accurately and efficiently.
  • Assist in resolving missed pickups, container issues, route concerns, and service interruptions.
  • Coordinate with internal departments to ensure customer expectations are met.
  • Support quality assurance efforts to enhance customer satisfaction.

Administrative Responsibilities
  • Maintain organized customer files and service records.
  • Process contracts, service agreements, and supporting documents.
  • Generate reports and assist with data entry as needed.
  • Support special projects and administrative functions as assigned.
  • Perform other duties as required to support business operations.

Qualifications
Required
  • High School Diploma or GED.
  • Minimum of one (1) year of customer service or administrative experience.
  • Strong computer skills and proficiency with Microsoft Office Suite (Outlook, Word, Excel).
  • Excellent verbal and written communication skills.
  • Ability to multitask in a fast-paced environment.

Preferred
  • Previous experience in waste management, transportation, logistics, utilities, or service industries.
  • Experience working with customer relationship management (CRM) or billing software.
  • Call center or high-volume customer service experience.

Knowledge, Skills & Abilities
  • Exceptional customer service and interpersonal skills.
  • Strong problem-solving and conflict-resolution abilities.
  • Attention to detail and accuracy.
  • Effective time management and organizational skills.
  • Ability to work independently and as part of a team.
  • Professional telephone etiquette.
  • Ability to maintain confidentiality.
  • Strong data entry and computer skills.

Key Performance Indicators (KPIs)
  • Customer satisfaction ratings.
  • Call handling and response times.
  • Accuracy of account and service data entry.
  • Timely resolution of customer issues.
  • Customer retention and account maintenance effectiveness.
  • Attendance, reliability, and productivity.

Working Conditions
  • Primarily office-based environment.
  • Frequent interaction with customers via phone, email, and in person.
  • Fast-paced setting requiring the ability to manage multiple priorities.
  • Regular use of computer, telephone, and office equipment.

Physical Requirements
  • Prolonged periods of sitting and computer work.
  • Ability to communicate effectively via telephone and in person.
  • Occasionally lift and move office materials up to 20 pounds.

Why This Role Matters
The Customer Service Representative plays a vital role in delivering a positive customer experience and ensuring seamless communication between customers and operational teams. By providing accurate, timely, and professional support, the CSR directly contributes to customer retention, operational efficiency, and the overall success of the organization.
Equal Opportunity Employer
Capital Waste Services is an Equal Opportunity Employer and is committed to maintaining a workplace free from discrimination and harassment. All qualified applicants will receive consideration for employment without regard to any protected status under applicable law.

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