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Virtual Customer Service Rep Jobs in Troy, MO (NOW HIRING)

Gateway Fiber

Customer Service Representative

O Fallon, MO

$15 - $20.25/hr

Customer Service Representative Location: Greater St. Louis Start Date: Immediate About Gateway: Gateway Fiber is seeking an outstanding individual to fill the role of Customer Service Representative.

U-Haul

Customer Service Representative

Saint Charles, MO · On-site

$15 - $20.50/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a ...

SPX

Customer Service Rep

Saint Charles, MO · On-site

$15 - $20.50/hr

Customer Service Rep Location: Missouri (MO), US South Carolina (SC), US Building People that Build ... A professional, dynamic, and supportive virtual environment fostering growth and development. Our ...

Circle K

Customer Service Representative

O Fallon, MO · On-site

$15 - $20.25/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

Circle K

Customer Service Representative

Wentzville, MO · On-site

$15.25 - $20.75/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

Circle K

Customer Service Representative

Lake Saint Louis, MO · On-site

$15.25 - $20.50/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

U-Haul

Customer Service Representative

Lake Saint Louis, MO · On-site

$15.25 - $20.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Lake Saint Louis, MO · On-site

$15.25 - $20.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

O Fallon, MO · On-site

$15 - $20.25/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

O Fallon, MO · On-site

$15 - $20.25/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

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All JobsCustomer Service Rep JobsVirtual Customer Service Rep JobsVirtual Customer Service Rep Jobs in Troy, MO

Virtual Customer Service Rep information

See Troy, MO salary details

$8

$17

$24

How much do virtual customer service rep jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for virtual customer service rep in Troy, MO is $17.03, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $18.94 per hour, depending on experience, location, and employer.

What is a virtual customer service rep?

A Virtual Customer Service Representative is a professional who provides customer support remotely, often from their home or another off-site location. They assist customers via phone, email, chat, or other digital platforms, handling inquiries, resolving issues, and ensuring customer satisfaction. These representatives use specialized software and communication tools to interact with customers just as an in-person agent would. The virtual aspect allows companies to offer flexible support hours and reach customers in different time zones. Virtual customer service reps are essential for businesses that operate online or have a distributed customer base.

What are the key skills and qualifications needed to thrive as a virtual customer service rep?

To thrive as a Virtual Customer Service Rep, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and basic troubleshooting tools is typically required. Excellent listening skills, patience, and the ability to remain calm under pressure help you stand out in this role. These skills are vital for effectively resolving customer issues, ensuring satisfaction, and maintaining a positive company reputation in a remote environment.

What are some common challenges faced by virtual customer service reps and how can they be addressed?

Virtual Customer Service Reps often face challenges such as managing high volumes of inquiries, maintaining clear communication without in-person cues, and staying motivated while working remotely. To address these issues, it's important to develop strong time management skills, utilize collaboration tools to stay connected with your team, and establish a structured daily routine. Regular feedback sessions and ongoing training can also help reps stay engaged and continue to improve their customer service skills.

What is the difference between Virtual Customer Service Rep vs Customer Support Specialist?

AspectVirtual Customer Service RepCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or higher; customer service experience often preferred
Work EnvironmentRemote, home-basedRemote or on-site, depending on company
Industry UsageCommon in e-commerce, telecom, retailUsed across various industries including tech, healthcare, retail
Search & Comparison IntentOften searched for in remote customer service rolesCompared for broader customer support roles in companies

The Virtual Customer Service Rep primarily handles customer inquiries remotely, focusing on communication via phone, email, or chat. Customer Support Specialists may have similar responsibilities but can work in both remote and on-site settings, often with a broader scope of support tasks. Both roles require strong communication skills and customer service experience, but the Virtual Customer Service Rep is specifically tailored for remote work environments.

How to become a virtual customer service representative?

To become a virtual customer service representative, you typically need a high school diploma or equivalent, strong communication skills, and familiarity with computer and internet use. Many employers require experience with customer service or specific tools like live chat or CRM software. Certifications in customer service or related fields can enhance your prospects, and a quiet, reliable workspace is essential for remote work.
Virtual Customer Service Rep jobs near you
Infographic showing various Virtual Customer Service Rep job openings in Troy, MO as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $35,420 per year, or $17 per hour.

Customer Service Representative

Gateway Fiber

O Fallon, MO

$15 - $20.25/hr

Full-time

Medical, Dental, Vision, PTO

Re-posted 18 days ago

Gateway Fiber rating

8.3

Company rating: 8.3 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

19th of 101 rated telecommunications companies

Job description

Job Title: Customer Service Representative

Location: Greater St. Louis

Start Date: Immediate

About Gateway:

Gateway Fiber is seeking an outstanding individual to fill the role of Customer Service Representative. Gateway Fiber is a locally owned and operated internet service provider on a mission to positively impact communities through better internet. Gateway is creating a leading, national fiber-to-the-home platform. With the support of its financial sponsor CBRE Investment Management, Gateway plans to reach 500,000 homes and businesses with its service over the next several years. Gateway provides faster, more reliable internet with a simple pricing model and industry-leading customer service.

Gateway’s Beliefs About People:

Gateway believes that people want to know they are cared for both professionally and personally at work. We need a clear vision for where the company is going and how we can contribute to it. At Gateway, we look out for each other and actively find ways to help one another. We all. We all have a role in defining the path forward towards the company's vision. We strive for a transparent environment where information is readily shared, and our teams feel safe to share feedback, even if it might seem unpopular. Someone in the right role with the tools to succeed can operate autonomously to meet their objectives. Gateway's beliefs about people shape the company and the way we do business.  

Expected Outcomes and Requirements:

Gateway is hiring a Customer Service Representative to play a critical role in supporting Gateway’s industry leading customer experience.  The CSR will be the frontline in representing Gateway to our customers and the communities we serve. The Customer Service Representative is expected to contribute in the following significant ways:

  • Showcase Gateway’s core values interacting with customers in a professional and friendly manner and exceeding their expectations at every opportunity.
  • Respond to customer inquiries received by phone, email, chat, and text.
  • Resolve customer questions and issues related to order status, billing, and technical troubleshooting.
  • Contribute to key company metrics including customer net promotor score, ticket resolution rate and time, and results of call feedback surveys.
  • Effectively communicate Gateway’s product and service offering.
  • Inform and follow standard processes and procedures including documenting customer tickets and calls notes.

The successful candidate will bring the following to the table:

  • Excellent verbal and written communication skills.
  • Capability to solve complex interpersonal problems.
  • Demonstrated calm and collected demeanor under pressure and stress.
  • Strong follow-up skills, accuracy, and attention to detail.
  • Excellent customer service skills, including positive phone demeanor.
  • Exceptional attendance and punctuality.
  • Familiarity with Microsoft Office Suite (MS Office-Word, Excel, Outlook).
  • High school diploma or equivalent.
  • Ability to work independently and make sound decisions.
  • Must have physical strength, balance, hand-eye coordination, and stamina necessary to complete jobs in various areas.
  • Must have flexibility in scheduling to meet the needs of the business.

What’s in it for you?

  • Seeing your work make a positive difference in the lives of our served communities. 
  • Competitive salary and comprehensive benefits (medical, dental, vision, paid time-off, flexible environment). 
  • Locally owned, friendly, innovative company with high growth projections.  
  • Career development. 
  • To learn skills and participate in critical projects in all areas of the business.

What Gateway Fiber employees say

Pay

Benefits

Hours and flexibility

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