ZipRecruiter

Log In

1

Virtual Customer Service Rep Jobs in Kitchener, ON

WireQ Inc

Be Seen First

Inside Sales & Customer Service Representative

Kitchener, ON · On-site

CA$20 - CA$24/hr

Inside Sales & Customer Service Representative Industry: Electrical & Low Voltage Contracting Location: Listowel, ON Employment Type: Full-Time Position Overview We are seeking a proactive and detail ...

previous page

Showing results 41-60

All JobsCustomer Service Rep JobsVirtual Customer Service Rep JobsVirtual Customer Service Rep Jobs in Kitchener, ON

Virtual Customer Service Rep information

What is a virtual customer service rep?

A Virtual Customer Service Representative is a professional who provides customer support remotely, often from their home or another off-site location. They assist customers via phone, email, chat, or other digital platforms, handling inquiries, resolving issues, and ensuring customer satisfaction. These representatives use specialized software and communication tools to interact with customers just as an in-person agent would. The virtual aspect allows companies to offer flexible support hours and reach customers in different time zones. Virtual customer service reps are essential for businesses that operate online or have a distributed customer base.

What are the key skills and qualifications needed to thrive as a virtual customer service rep?

To thrive as a Virtual Customer Service Rep, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and basic troubleshooting tools is typically required. Excellent listening skills, patience, and the ability to remain calm under pressure help you stand out in this role. These skills are vital for effectively resolving customer issues, ensuring satisfaction, and maintaining a positive company reputation in a remote environment.

What are some common challenges faced by virtual customer service reps and how can they be addressed?

Virtual Customer Service Reps often face challenges such as managing high volumes of inquiries, maintaining clear communication without in-person cues, and staying motivated while working remotely. To address these issues, it's important to develop strong time management skills, utilize collaboration tools to stay connected with your team, and establish a structured daily routine. Regular feedback sessions and ongoing training can also help reps stay engaged and continue to improve their customer service skills.

What is the difference between Virtual Customer Service Rep vs Customer Support Specialist?

AspectVirtual Customer Service RepCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or higher; customer service experience often preferred
Work EnvironmentRemote, home-basedRemote or on-site, depending on company
Industry UsageCommon in e-commerce, telecom, retailUsed across various industries including tech, healthcare, retail
Search & Comparison IntentOften searched for in remote customer service rolesCompared for broader customer support roles in companies

The Virtual Customer Service Rep primarily handles customer inquiries remotely, focusing on communication via phone, email, or chat. Customer Support Specialists may have similar responsibilities but can work in both remote and on-site settings, often with a broader scope of support tasks. Both roles require strong communication skills and customer service experience, but the Virtual Customer Service Rep is specifically tailored for remote work environments.

How to become a virtual customer service representative?

To become a virtual customer service representative, you typically need a high school diploma or equivalent, strong communication skills, and familiarity with computer and internet use. Many employers require experience with customer service or specific tools like live chat or CRM software. Certifications in customer service or related fields can enhance your prospects, and a quiet, reliable workspace is essential for remote work.

What are the most commonly searched types of Customer Service Rep jobs in Kitchener, ON?

The most popular types of Customer Service Rep jobs in Kitchener, ON are:

What cities near Kitchener, ON are hiring for Virtual Customer Service Rep jobs?

Cities near Kitchener, ON with the most Virtual Customer Service Rep job openings:

Virtual Customer Service Rep jobs near you
Infographic showing various Virtual Customer Service Rep job openings in Kitchener, ON as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 28% Part Time, and 2% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution.

Customer Service Representative - Challenger (Cambridge)

Challenger Motor Freight Inc.

Cambridge, ON • On-site

CA$45K/yr

Full-time

Retirement

Posted 3 days ago

New

Job description

Challenger Motor Freight is an equal opportunity employer committed to creating a diverse, inclusive, and accessible workplace. We welcome applications from women, visible minorities, Indigenous peoples, persons with disabilities, and all qualified individuals.
If you require an accommodation at any stage of the recruitment process, please contact us at accessibility@challenger.com and we will work with you to meet your needs.
Challenger Motor Freight Company Profile:
Challenger, part of the Fastfrate Group, is a leading North American transportation and logistics provider, offering Full Truck Load (FTL) services across North America, supported by integrated logistics solutions. With advanced fleet capabilities, modern facilities, and a strong commitment to service excellence, Challenger supports a wide range of industries with safe, reliable, and efficient operations.
Employees at Challenger are part of a performance-driven culture focused on safety, innovation, and continuous improvement. Through advanced technology, ongoing training, and diverse career opportunities across driving, operations, maintenance, logistics, and administration, Challenger provides an environment where motivated individuals can build long-term, rewarding careers.
Why you’ll love working here:
  • A workplace where you can learn, grow, and build your career
  • A culture that encourages new ideas and continuous improvement
  • Supportive leaders who provide guidance while giving you autonomy
  • A team-focused environment
  • A competitive total-rewards package, including group benefits and a company-sponsored retirement savings plan
  • Support for professional memberships, training, and certifications
The Opportunity:
This is your chance to join a team where your work truly makes an impact. In this role, you will contribute directly to the success of our customers, our operations, and the Fastfrate Group as a whole. You’ll work in a supportive environment that values collaboration, problem-solving, and continuous learning.
Role Summary:
The Customer Service Representative is the first point of contact for Challenger customers from the initial booking, throughout transit, and until freight has successfully delivered. In addition, the Customer Service Representative interacts and communicates with internal partners to ensure the best possible customer service is provided from the start to end of transit for each customers’ loads.
Hours of Work:
Monday to Friday, 1:30pm – 10:00pm
Work Arrangement:
On-site
Position Type:
Non-Union
Employment Status:
Permanent
Compensation:
Salary: $45,000 
Shift premium: $1,500 annually
Work Location & Environment:
300 Maple Grove Rd, Cambridge ON, N3E 1B7
Office environment
Key Accountabilities:
In this role, you will:
  • Email communication to external customers, shippers and consignees, and internal partners such as Driver Coordinators, Planners, Sales Representatives, Traffic and Management
  • Book pickup and delivery appointments and schedule as required
  • Notify external and internal customers of late arrival
  • Trace loads, inquire on rates and capacity
  • Answer incoming calls and transfer appropriately
  • Data enter orders via EDI or manually inputting into the system
  • Enter pickup/delivery times once recording details pertaining to all departments and shipper, consignee and driver have been confirmed
  • Supply accurate information/updates through online portals for various customers and weekly reporting
  • Trouble shoot problems including rescheduling and cancellation of loads
  • Maintain customer profiles and ensure all special requirements are noted in profile and the order

Qualifications
We’re looking for someone who brings:
Education & Experience:
  • Minimum 2 years’ experience in a corporate customer service
  •  High School Diploma or GED (Post-Secondary Degree or Diploma considered an asset)
  • Experience in the transportation industry considered an asset
Skills & Attributes:
  • Commitment to customer satisfaction and a customer focused mentality.
  • Strong computer skills.
  • Excellent communication skills.
  • Strong organizational skills and the ability to work on multiple tasks simultaneously.
  • Creative and effective problem-solving ability.
  • Well-organized, enthusiastic, professional and a positive team member.
  • Commitment to customer satisfaction and customer focused

How To Apply:
If you’re interested in joining our team, please submit your application through our online career portal. We appreciate all applicants; however, only those selected for an interview will be contacted.
Disclaimer: We use some technology-based tools, which may include artificial intelligence (AI), to support application screening; however, all hiring decisions include human review.
 

Powered by JazzHR

y0tiU9RrkN