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Virtual Customer Service Rep Jobs in Columbus, IN

US630

Customer Service Representative

Franklin, IN · On-site

$17 - $23/hr

Customer Service Representative Perks and Benefits: * Competitive Compensation * Hard work, collaboration, humanity, fun, and laughter * Career path development More than anything, we're looking for ...

Circle K

Customer Service Representative

Seymour, IN

$14 - $19/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

Circle K

Customer Service Representative

Seymour, IN · On-site

$14 - $19/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

Circle K

Customer Service Representative

Columbus, IN

$15 - $20.25/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

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All JobsCustomer Service Rep JobsVirtual Customer Service Rep JobsVirtual Customer Service Rep Jobs in Columbus, IN

Virtual Customer Service Rep information

See Columbus, IN salary details

$9

$17

$25

How much do virtual customer service rep jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for virtual customer service rep in Columbus, IN is $17.48, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $19.47 per hour, depending on experience, location, and employer.

What is a virtual customer service rep?

A Virtual Customer Service Representative is a professional who provides customer support remotely, often from their home or another off-site location. They assist customers via phone, email, chat, or other digital platforms, handling inquiries, resolving issues, and ensuring customer satisfaction. These representatives use specialized software and communication tools to interact with customers just as an in-person agent would. The virtual aspect allows companies to offer flexible support hours and reach customers in different time zones. Virtual customer service reps are essential for businesses that operate online or have a distributed customer base.

What are the key skills and qualifications needed to thrive as a virtual customer service rep?

To thrive as a Virtual Customer Service Rep, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and basic troubleshooting tools is typically required. Excellent listening skills, patience, and the ability to remain calm under pressure help you stand out in this role. These skills are vital for effectively resolving customer issues, ensuring satisfaction, and maintaining a positive company reputation in a remote environment.

What are some common challenges faced by virtual customer service reps and how can they be addressed?

Virtual Customer Service Reps often face challenges such as managing high volumes of inquiries, maintaining clear communication without in-person cues, and staying motivated while working remotely. To address these issues, it's important to develop strong time management skills, utilize collaboration tools to stay connected with your team, and establish a structured daily routine. Regular feedback sessions and ongoing training can also help reps stay engaged and continue to improve their customer service skills.

What is the difference between Virtual Customer Service Rep vs Customer Support Specialist?

AspectVirtual Customer Service RepCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or higher; customer service experience often preferred
Work EnvironmentRemote, home-basedRemote or on-site, depending on company
Industry UsageCommon in e-commerce, telecom, retailUsed across various industries including tech, healthcare, retail
Search & Comparison IntentOften searched for in remote customer service rolesCompared for broader customer support roles in companies

The Virtual Customer Service Rep primarily handles customer inquiries remotely, focusing on communication via phone, email, or chat. Customer Support Specialists may have similar responsibilities but can work in both remote and on-site settings, often with a broader scope of support tasks. Both roles require strong communication skills and customer service experience, but the Virtual Customer Service Rep is specifically tailored for remote work environments.

How to become a virtual customer service representative?

To become a virtual customer service representative, you typically need a high school diploma or equivalent, strong communication skills, and familiarity with computer and internet use. Many employers require experience with customer service or specific tools like live chat or CRM software. Certifications in customer service or related fields can enhance your prospects, and a quiet, reliable workspace is essential for remote work.

What are the most commonly searched types of Customer Service Rep jobs in Columbus, IN?

The most popular types of Customer Service Rep jobs in Columbus, IN are:

What cities near Columbus, IN are hiring for Virtual Customer Service Rep jobs?

Cities near Columbus, IN with the most Virtual Customer Service Rep job openings:

Virtual Customer Service Rep jobs near you
Infographic showing various Virtual Customer Service Rep job openings in Columbus, IN as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $36,363 per year, or $17.5 per hour.

CSR (Customer Service Rep)

Summers Plumbing Heating & Cooling - Columbus

Columbus, IN • On-site

$29K - $34K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 28 days ago

Job description

Summers Plumbing, Heating, & Cooling is actively searching for a self-motivated full-time CSR (Customer Service Rep) to join our HVAC and plumbing office team. Can we count on you to smile through the phone? Are you a customer care superstar? Are you interested in starting a career with a stable, respected, and sought-after home services company? If so, read on!
We offer our home services CSRs a highly competitive compensation of $29,000-$34,500/year plus commission. Don't forget about our well-rounded benefits package that includes medical, dental, vision, life insurance, and a company-matched 401(k) plan! We believe in fostering a positive work atmosphere where our employees are happy to come to work! Come join our team and apply today!
ABOUT SUMMERS OF COLUMBUS
Our knowledgeable and friendly service professionals and technicians have been committed to providing high-quality assistance at reasonable rates since 1969. We are dedicated to 100% customer satisfaction as we service and replace residential and light commercial heating, cooling, and plumbing systems. Our company is fully bonded, licensed, and insured with 15 locations covering most of Indiana, the most recent being in Dayton, OH. Our team is continually lauded for their "professional yet personable demeanor and obvious technical knowledge." We are customer-focused and devoted to providing exceptional service that exceeds expectations and creating customers that come back time and time again!
Our team members are a vital part of a growing company and they have the world's best boss! With a general manager and company president who appreciates their team members, our company is able to thrive. We are proud of our fun team atmosphere where everyone pitches in to get things done and you get rewarded for going above and beyond!
A DAY IN THE LIFE OF A CSR (CUSTOMER SERVICE REP)
As one of our best Customer Service Reps, you arrive each day determined to serve the needs of our customers and staff. Without our customer relations, we wouldn't be able to keep our clients informed, educated, and smiling. You quickly build and maintain relationships and effectively demonstrate superb interpersonal skills.
A strong flow of communication helps keep our office running smoothly. Your exceptional communication skills help you clearly explain our HVAC and plumbing products to new and existing clients. In an effort to keep our records up to date, you document every customer interaction. With an understanding of our company's core values and services, you happily fit right in!
QUALIFICATIONS
  • Customer service experience
  • Positive and professional demeanor
  • Great written and verbal communications skills
  • Able to pass a background check and drug screening

Can you efficiently work independently and with a high-functioning office team? Do you have experience in customer care and support? Are you proactive, reliable and punctual? Are you customer-focused and results-driven? Can you uphold composure under pressure? Are you service-oriented, patient, and able to empathize with others? If so, you're just the CSR (Customer Service Rep) we're looking for, apply today!
WORK SCHEDULE
Our CSRs (Customer Service Reps) appreciate working a full-time schedule that includes working from 8:00am-5:00pm.
ARE YOU READY TO JOIN OUR TEAM?
If you're a customer service rockstar who's looking to launch their career with a reputable home services company, fill out our initial 3-minute, mobile-friendly application. We can't wait to meet you!
Location: 47201

Apply