Customer Service Representative Location: Kingston, ON Type: Existing vacancy Hours: 40 hours per week, 11:00AM to 7:00PM Compensation Range (includes salary & shift premium): $42,000 Job Summary: As ...
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Customer Service Representative Location: Kingston, ON Type: Existing vacancy Hours: 40 hours per week, 11:00AM to 7:00PM Compensation Range (includes salary & shift premium): $42,000 Job Summary: As ...
Customer Service Representative
Mississauga, ON · On-site
$18.10/hr
A day in the life of a Customer Service Representative: * Create positive customer experiences by ... Access 24/7 healthcare with Virtual Doctor Appointments. * Personalize your benefits with a ...
Customer Service Representative
Mississauga, ON · On-site
$18.10/hr
A day in the life of a Customer Service Representative: * Create positive customer experiences by ... Access 24/7 healthcare with Virtual Doctor Appointments. * Personalize your benefits with a ...
Customer Service Representative
CA$17.60 - CA$18.50/hr
As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...
Customer Service Representative
CA$17.60 - CA$18.50/hr
As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...
Customer Service Representative
Burlington, ON · On-site
CA$17.60 - CA$18.50/hr
As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...
Customer Service Representative
Burlington, ON · On-site
CA$17.60 - CA$18.50/hr
As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...
Customer Service Representative
CA$17.60 - CA$18.50/hr
As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...
Customer Service Representative
CA$17.60 - CA$18.50/hr
As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...
Customer Service Representative
Pickering, ON · On-site
$18.10/hr
A day in the life of a Customer Service Representative: * Efficiently respond to and resolve ... Access 24/7 healthcare with Virtual Doctor Appointments. * Personalize your benefits with a ...
Customer Service Representative
Pickering, ON · On-site
$18.10/hr
A day in the life of a Customer Service Representative: * Efficiently respond to and resolve ... Access 24/7 healthcare with Virtual Doctor Appointments. * Personalize your benefits with a ...
Customer Service Representative
Breslau, ON · On-site
CA$22/hr
The customer Service representative provides exceptional customer service including order procurement, documentation/tracking, customer problem resolution, maintenance of customer profiles, pricing ...
Customer Service Representative
Breslau, ON · On-site
CA$22/hr
The customer Service representative provides exceptional customer service including order procurement, documentation/tracking, customer problem resolution, maintenance of customer profiles, pricing ...
Customer Service Representative
Kitchener, ON · On-site
CA$17.60 - CA$18.50/hr
As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...
Customer Service Representative
Kitchener, ON · On-site
CA$17.60 - CA$18.50/hr
As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...
Customer Service Representative
CA$17.60 - CA$18.50/hr
As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...
Customer Service Representative
CA$17.60 - CA$18.50/hr
As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...
Customer Service Representative
CA$17.60 - CA$18.50/hr
As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...
Customer Service Representative
CA$17.60 - CA$18.50/hr
As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...
Customer Service Representative
CA$17.60 - CA$18.50/hr
As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...
Customer Service Representative
CA$17.60 - CA$18.50/hr
As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...
Customer Service Representative
Niagara Falls, ON · On-site
CA$17.60 - CA$18.50/hr
As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...
Customer Service Representative
Niagara Falls, ON · On-site
CA$17.60 - CA$18.50/hr
As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...
Customer Service Representative
CA$17.60 - CA$18.50/hr
As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...
Customer Service Representative
CA$17.60 - CA$18.50/hr
As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...
Customer Service Representative
CA$17.60 - CA$18.50/hr
As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...
Customer Service Representative
CA$17.60 - CA$18.50/hr
As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...
Customer Service Representative
Peterborough, ON · On-site
CA$17.60 - CA$18.50/hr
As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...
Customer Service Representative
Peterborough, ON · On-site
CA$17.60 - CA$18.50/hr
As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...
Customer Service Representative
CA$17.60 - CA$18.50/hr
As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...
Customer Service Representative
CA$17.60 - CA$18.50/hr
As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...
About the Call Center Representative Position We're seeking a personable, customer service oriented individual to join our team as a Seasonal Call Center Representative. As the primary link between ...
About the Call Center Representative Position We're seeking a personable, customer service oriented individual to join our team as a Seasonal Call Center Representative. As the primary link between ...
Customer Service Representative
Toronto, ON · On-site
CA$17.60 - CA$18.50/hr
As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...
Customer Service Representative
Toronto, ON · On-site
CA$17.60 - CA$18.50/hr
As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...
Customer Service Representative
CA$17.60 - CA$18.50/hr
As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...
Customer Service Representative
CA$17.60 - CA$18.50/hr
As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...
Customer Service Representative
CA$17.60 - CA$18.50/hr
As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...
Customer Service Representative
CA$17.60 - CA$18.50/hr
As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...
Virtual Customer Service Rep information
What is a virtual customer service rep?
A Virtual Customer Service Representative is a professional who provides customer support remotely, often from their home or another off-site location. They assist customers via phone, email, chat, or other digital platforms, handling inquiries, resolving issues, and ensuring customer satisfaction. These representatives use specialized software and communication tools to interact with customers just as an in-person agent would. The virtual aspect allows companies to offer flexible support hours and reach customers in different time zones. Virtual customer service reps are essential for businesses that operate online or have a distributed customer base.
What are the key skills and qualifications needed to thrive as a virtual customer service rep?
To thrive as a Virtual Customer Service Rep, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and basic troubleshooting tools is typically required. Excellent listening skills, patience, and the ability to remain calm under pressure help you stand out in this role. These skills are vital for effectively resolving customer issues, ensuring satisfaction, and maintaining a positive company reputation in a remote environment.
What are some common challenges faced by virtual customer service reps and how can they be addressed?
Virtual Customer Service Reps often face challenges such as managing high volumes of inquiries, maintaining clear communication without in-person cues, and staying motivated while working remotely. To address these issues, it's important to develop strong time management skills, utilize collaboration tools to stay connected with your team, and establish a structured daily routine. Regular feedback sessions and ongoing training can also help reps stay engaged and continue to improve their customer service skills.
What is the difference between Virtual Customer Service Rep vs Customer Support Specialist?
| Aspect | Virtual Customer Service Rep | Customer Support Specialist |
|---|---|---|
| Credentials | High school diploma or equivalent; customer service experience | High school diploma or higher; customer service experience often preferred |
| Work Environment | Remote, home-based | Remote or on-site, depending on company |
| Industry Usage | Common in e-commerce, telecom, retail | Used across various industries including tech, healthcare, retail |
| Search & Comparison Intent | Often searched for in remote customer service roles | Compared for broader customer support roles in companies |
The Virtual Customer Service Rep primarily handles customer inquiries remotely, focusing on communication via phone, email, or chat. Customer Support Specialists may have similar responsibilities but can work in both remote and on-site settings, often with a broader scope of support tasks. Both roles require strong communication skills and customer service experience, but the Virtual Customer Service Rep is specifically tailored for remote work environments.
How to become a virtual customer service representative?
To become a virtual customer service representative, you typically need a high school diploma or equivalent, strong communication skills, and familiarity with computer and internet use. Many employers require experience with customer service or specific tools like live chat or CRM software. Certifications in customer service or related fields can enhance your prospects, and a quiet, reliable workspace is essential for remote work.
What are the most commonly searched types of Customer Service Rep jobs in Ontario?
The most popular types of Customer Service Rep jobs in Ontario are:
What cities in Ontario are hiring for Virtual Customer Service Rep jobs?
Cities in Ontario with the most Virtual Customer Service Rep job openings:
CA$42K/yr
Full-time
Posted 25 days ago
Job description
Position: Customer Service Representative
Location: Kingston, ON
Type: Existing vacancy
Hours: 40 hours per week, 11:00AM to 7:00PM
Compensation Range (includes salary & shift premium): $42,000
Job Summary:
As a Customer Service Representative, you will play a crucial role in handling customer inquiries, resolving issues, and providing top-notch assistance to our valued residents. In addition to these responsibilities, you will also be actively involved in promoting our products and services to current and potential customers. This position requires strong communication skills, problem-solving abilities, and a genuine passion for delivering excellent customer service. In this role, the successful candidate will report to the Marketing Manager.
Responsibilities:
- Respond to customer inquiries via phone and email promptly and professionally.
- Provide accurate information regarding products, services, and policies.
- Address and resolve customer concerns, ensuring a positive resolution.
- Assist current residents with account-related questions and processes.
- Collaborate with other departments to expedite solutions and enhance the customer experience.
- Maintain detailed and accurate records of customer interactions and transactions.
- Other duties as assigned.
Requirements:
- Bachelor’s Degree/Diploma from a recognized college or university is preferred.
- Previous experience in customer service or sales preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to handle a high volume of customer inquiries in a fast-paced environment.
- Proficient in using customer service software and other relevant tools.
- Positive attitude, empathy, and a customer-centric mindset.
- Ability to work well independently and as part of a team.
Additional Information
A satisfactory reference check and criminal records clearance are required for the position. Accessibility accommodations are available for all parts of the recruitment and selection process. Please make needs known in advance. Homestead Land Holdings Limited is an equal opportunity employer. We thank all candidates for their interest, however only those being considered will be contacted directly.