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Virtual Customer Service Manager Jobs in Saco, ME

Wendy's

Customer Service Manager

South Portland, ME · On-site

POSITION OVERVIEW As a Restaurant Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant ...

Wendy's

Customer Service Manager

South Portland, ME · On-site

POSITION OVERVIEW • As a Restaurant Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." • You will inspire the entire ...

Liveops

Remote Customer Service Agent

Portland, ME · Remote

$15.75 - $21.25/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Skillcloud HCM

Service Manager

Scarborough, ME · On-site

$90/hr

Service Manager Position Summar y This is a replacement due to a leadership succession transition ... Strong customer service skills, including an advanced ability to de-escalate conflict * Advanced ...

Panasonic

Area Service Manager

Portland, ME · On-site

$93K - $1M/yr

Responsible for owning and driving internal and external customer satisfaction, including ... Health Management and Wellbeing Programs -EAP, virtual health management, chronic condition, and ...

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All JobsCustomer Service JobsVirtual Customer Service Manager JobsVirtual Customer Service Manager Jobs in Saco, ME

Virtual Customer Service Manager information

See Saco, ME salary details

$25.7K

$60.7K

$105.8K

How much do virtual customer service manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for virtual customer service manager in Saco, ME is $60,727.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,900.00 and $73,300.00 per year, depending on experience, location, and employer.

What does a virtual customer service manager do?

A Virtual Customer Service Manager oversees a team of customer service representatives who work remotely. Their main responsibilities include ensuring high-quality customer support, monitoring team performance, implementing service strategies, and resolving escalated customer issues. They use various digital tools to communicate with their team and analyze service metrics to improve customer satisfaction. Additionally, they are responsible for recruiting, training, and supporting their remote staff.

What are the key skills and qualifications needed to thrive as a virtual customer service manager, and why are they important?

To excel as a Virtual Customer Service Manager, you need strong leadership abilities, problem-solving skills, and prior experience in customer service management. Familiarity with CRM software, helpdesk platforms, and remote collaboration tools is typically required, along with certifications like Certified Customer Service Manager (CCSM) being advantageous. Outstanding communication, emotional intelligence, and the ability to motivate remote teams are crucial soft skills. These competencies enable effective remote team management, ensure high service quality, and foster a positive virtual work environment.

How does a virtual customer service manager effectively lead and support a remote customer service team?

A Virtual Customer Service Manager typically relies on digital communication tools and regular video meetings to lead their team, ensuring clear expectations and ongoing support. They monitor key performance metrics, provide constructive feedback, and foster team cohesion through virtual team-building activities. Managing time zones and maintaining team morale can be challenging, but successful managers utilize collaborative platforms and prioritize open communication to overcome these hurdles. Additionally, they often collaborate closely with other departments like IT and HR to resolve technical issues and facilitate training opportunities.

What is the difference between Virtual Customer Service Manager vs Virtual Customer Support Specialist?

AspectVirtual Customer Service ManagerVirtual Customer Support Specialist
CredentialsCustomer service management experience, leadership skillsCustomer service or support certifications, technical knowledge
Work EnvironmentOversees teams, manages customer service strategiesHandles customer inquiries, provides technical support
Employer & Industry UsageRetail, tech, service industries with team managementTech companies, e-commerce, service providers
Search & Comparison IntentManagement, leadership, team oversightTechnical support, customer assistance

The Virtual Customer Service Manager focuses on overseeing customer service teams and strategies, requiring leadership skills and management experience. In contrast, the Virtual Customer Support Specialist handles direct customer inquiries, often with technical or product support expertise. Both roles are vital in customer service but differ in scope and responsibilities.

What job categories do people searching Virtual Customer Service Manager jobs in Saco, ME look for? The top searched job categories for Virtual Customer Service Manager jobs in Saco, ME are:
What cities near Saco, ME are hiring for Virtual Customer Service Manager jobs? Cities near Saco, ME with the most Virtual Customer Service Manager job openings:
Virtual Customer Service Manager jobs near you
Infographic showing various Virtual Customer Service Manager job openings in Saco, ME as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $60,727 per year, or $29.2 per hour.

Customer Service Manager

Wendy's

South Portland, ME • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 18 days ago

Wendy's rating

4.7

Company rating: 4.7 out of 10

Based on 2,336 frontline employees who took The Breakroom Quiz

78th of 106 rated fast food restaurants

Job description

What you'll doFamilies come in all shapes and sizes. And that includes Wendy's family - the people you work with as Wendy's Shift Leader. The stuff you want - like fun people, quality food, and a paycheck - is done.

We believe our people are our greatest asset and that through them, we create purpose and opportunity. We believe in driving sales and generating employee growth. We offer our Shift Managers the opportunity to grow and develop to their personal level.

POSITION OVERVIEW

As a Restaurant Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer."

You will inspire the entire restaurant team to drive a customer-centered service culture to build customer loyalty

You will lead the planning process for daily operations, to guarantee every shift is set up to deliver the best customer service

You will be the expert on executing great huddles in our restaurants, which is the Wendy's way of regularly communicating with our restaurant teams on what is most important to our customers and how we can exceed their expectations

You will partner with other Restaurant Management to identify specific opportunities for optimizing efficiencies and maximizing the profitability of the restaurant

What you can expectShift Leaders are an integral part of the restaurant management team. Shift Leaders provide direction, training and the expertise required to ensure the customer's expectations are exceeded and each shift they oversee achieves its business goals.

Weekly Pay!

Competitive pay

Medical, dental, vision, RX

401K

Flexible Schedules we want you to have adventures outside of work

Discounted Meals

Paid Time Off

Advancement opportunities within our Management Career Path

We provide a best-in-class restaurant leadership training program to build the foundation for you to become a high-performing leader for Wendy's

What we expect from youIf a Wendy's restaurant were a person, it would be you: fun, fast and friendly, whatever situation comes up with a customer - good or bad - you handle it like a boss. You get how things work here, and make sure new team members know it, too. You make sure food safety standards and procedures are on point.

Min 1 year restaurant experience preferred

6 months or more of restaurant, retail, customer service focused, or equivalent experience

Must be at least 18 years of age

HS diploma or equivalent & possess all documents required by state and federal law

Ability to multi-task while maintaining composure and giving sound advice and direction

Must be able to take direction, give direction, work well in a team environment, and have a strong customer orientation focus

Must exhibit professionalism, composure, and discretion when expediting or resolving all customer related concerns and issues

Ability to work, concentrate and perform duties accurately in a fast-paced environment

Must be able to stand for prolonged periods of time

Use restaurant equipment such as a headset, register or grill

Frequent lifting/carrying up to 25-50lbs, reaching, pushing, pulling, bending, kneeling, and stooping

Must be available to report for work promptly and regularly

Must have or be willing to obtain ServSafe certification by end of training

If we've just described you, text WEN98 to 25000 to apply now!

Wendy's is an equal employment opportunity employer who may provide reasonable accommodation to enable individuals with disabilities to perform the essential functions of the job.

This job opportunity is with one of our many franchisees. Independently owned and operated, Wendy's franchise organizations determine their own compensation, benefits and career programs which may vary from company-owned locations.

What Wendy's employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Wendy's logo

About Wendy's

Sourced by ZipRecruiter

Wendy's is an internationally recognized fast-food chain headquartered in Dublin, Ohio, US. Falling under the industry of food services, the company began its journey in 1969 and was founded by Dave Thomas, who named the restaurant after his fourth daughter Wendy. The core offerings of Wendy's include a variety of quality-made, signature items such as ‘old-fashioned hamburgers’, ‘frosty desserts’, chicken sandwiches, salads, and breakfast menu among others. Continually striving for the best, the company's mission is to deliver superior quality products and services for their customers and communities through leadership, innovation, and partnerships. Wendy's has marked many achievements over the years, one of their notable accomplishments includes becoming the third-largest burger fast-food chain in the world proving their popularity among the masses.

Industry

Food services and drinking places

Company size

10,000+ Employees

Headquarters location

Dublin, OH, US

Year founded

1969

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