ZipRecruiter

Log In

1

Virtual Customer Service Manager Jobs in Ridgecrest, CA

Walgreens

Pharmacy Operations Manager

Ridgecrest, CA · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

Pharmacy Operations Manager

Ridgecrest, CA · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Epitec

Customer Support Specialist

California City, CA · On-site

$19.30 - $20.22/hr

Required Qualifications * 2-4 years of customer service, customer success, sales support, administrative support, or other customer-facing experience. * Experience managing multiple follow-ups and ...

previous pagenext page

Showing results 21-40

All JobsCustomer Service JobsVirtual Customer Service Manager JobsVirtual Customer Service Manager Jobs in Ridgecrest, CA

Virtual Customer Service Manager information

See Ridgecrest, CA salary details

$24.3K

$57.6K

$100.3K

How much do virtual customer service manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for virtual customer service manager in Ridgecrest, CA is $57,599.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,700.00 and $69,500.00 per year, depending on experience, location, and employer.

What does a virtual customer service manager do?

A Virtual Customer Service Manager oversees a team of customer service representatives who work remotely. Their main responsibilities include ensuring high-quality customer support, monitoring team performance, implementing service strategies, and resolving escalated customer issues. They use various digital tools to communicate with their team and analyze service metrics to improve customer satisfaction. Additionally, they are responsible for recruiting, training, and supporting their remote staff.

What are the key skills and qualifications needed to thrive as a virtual customer service manager, and why are they important?

To excel as a Virtual Customer Service Manager, you need strong leadership abilities, problem-solving skills, and prior experience in customer service management. Familiarity with CRM software, helpdesk platforms, and remote collaboration tools is typically required, along with certifications like Certified Customer Service Manager (CCSM) being advantageous. Outstanding communication, emotional intelligence, and the ability to motivate remote teams are crucial soft skills. These competencies enable effective remote team management, ensure high service quality, and foster a positive virtual work environment.

How does a virtual customer service manager effectively lead and support a remote customer service team?

A Virtual Customer Service Manager typically relies on digital communication tools and regular video meetings to lead their team, ensuring clear expectations and ongoing support. They monitor key performance metrics, provide constructive feedback, and foster team cohesion through virtual team-building activities. Managing time zones and maintaining team morale can be challenging, but successful managers utilize collaborative platforms and prioritize open communication to overcome these hurdles. Additionally, they often collaborate closely with other departments like IT and HR to resolve technical issues and facilitate training opportunities.

What is the difference between Virtual Customer Service Manager vs Virtual Customer Support Specialist?

AspectVirtual Customer Service ManagerVirtual Customer Support Specialist
CredentialsCustomer service management experience, leadership skillsCustomer service or support certifications, technical knowledge
Work EnvironmentOversees teams, manages customer service strategiesHandles customer inquiries, provides technical support
Employer & Industry UsageRetail, tech, service industries with team managementTech companies, e-commerce, service providers
Search & Comparison IntentManagement, leadership, team oversightTechnical support, customer assistance

The Virtual Customer Service Manager focuses on overseeing customer service teams and strategies, requiring leadership skills and management experience. In contrast, the Virtual Customer Support Specialist handles direct customer inquiries, often with technical or product support expertise. Both roles are vital in customer service but differ in scope and responsibilities.

What job categories do people searching Virtual Customer Service Manager jobs in Ridgecrest, CA look for? The top searched job categories for Virtual Customer Service Manager jobs in Ridgecrest, CA are:
What cities near Ridgecrest, CA are hiring for Virtual Customer Service Manager jobs? Cities near Ridgecrest, CA with the most Virtual Customer Service Manager job openings:
Virtual Customer Service Manager jobs near you
Infographic showing various Virtual Customer Service Manager job openings in Ridgecrest, CA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $57,599 per year, or $27.7 per hour.

Strategic Customer Engagement Manager

Saalex

Ridgecrest, CA • On-site

$110K - $170K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

Saalex Corporation is seeking a Strategic Customer Engagement Manager in Ridgecrest/China Lake, CA. Saalex Corporation is a professional services company delivering cutting-edge solutions to the Department of War. Our expert-level solutions include software development, information technology, program management, financial management and business intelligence services. Saalex Corporation offers competitive compensation, career development, flexible work schedules and excellent benefits.
Position Type: Full-Time
Salary: $110k-$170k (depending on experience)
Work Location: Hybrid work/in-office. (see onsite requirements below).
**On-Site Requirements: Work location is hybrid/remote and may require periodic travel up to 50% to DoW customer sites, conferences, and industry events.
Essential Functions:
  • Develop and maintain strong relationships with government, military, and industry stakeholders throughout the Ridgecrest and Naval Air Weapons Station China Lake community.
  • Serve as a local representative and trusted point of contact for customers, partners, and community organizations.
  • Support strategic growth initiatives by identifying, qualifying, and advancing potential business opportunities aligned with company capabilities and customer priorities.
  • Help expand and manage a pipeline of opportunities across Test Range Operations and Maintenance (O&M), Wargaming, Software Development & Engineering, Artificial Intelligence (AI), Software Modernization, Intelligent Automation, IT, and Cybersecurity solutions.
  • Gather customer insight, mission requirements, and market intelligence to help shape growth strategies and future pursuits.
  • Collaborate closely with business development, capture, operations, and proposal teams to support opportunity development and customer engagement efforts.
  • Assist with customer meetings, industry days, conferences, technical exchanges, and community outreach activities to strengthen company visibility and relationships.
  • Support capture and proposal activities through customer research, relationship development, competitive intelligence, and opportunity tracking.
  • Help identify and establish strategic partnerships and teaming opportunities with government and industry organizations.
  • Promote company capabilities and solutions to existing and prospective customers while maintaining awareness of evolving mission needs.
  • Prepare customer engagement reports, opportunity summaries, and growth updates for leadership.
  • Maintain an active understanding of local government, defense, and industry initiatives that may create future business opportunities.
  • Foster long-term customer relationships that position the company for sustained growth and mission success.
  • Other duties as assigned or required.

Requirements
Required:
  • 5+ years of experience with Naval Programs supporting NAWS China Lake.
  • Strong professional network within the Ridgecrest/China Lake defense community.
  • Experience working with DoD, Navy, NAWCWD, government contractors, or related organizations.
  • Excellent communication, networking, and relationship-building skills.
  • Ability to represent Saalex professionally with customers, partners, and community stakeholders.
  • Self-starter capable of working independently while collaborating with leadership teams.
  • Experience supporting business development, capture, proposals, or customer-facing activities.

Desired Qualifications
  • Basic understanding of DoW acquisition lifecycle, FAR/DFARS, and major contract vehicles (e.g., GSA OASIS, IDIQs, MACs)
  • Experience supporting DoW agencies (Army, Navy, Air Force, Space Force, Marines)
  • Experience with DoW cybersecurity/compliance requirements (e.g., CMMC, NIST SP 800-171)

Security Clearance:
Must be eligible to obtain a Secret clearance. Requirements to obtain a clearance include US Citizenship, security investigation, etc.
Benefits
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Short Term & Long Term Disability
  • Training & Development
  • Work From Home
  • Wellness Resources
  • Stock Option Plan

Apply