ZipRecruiter

Log In

1

Virtual Customer Service Manager Jobs in Pendleton, OR

REIC

Inside Sales /Service Writer

Hermiston, OR · On-site

$24 - $28/hr

If you're looking for a role where you can combine customer service, sales, parts management, and operational impact - this is it. About REIC Rentals REIC Rentals is a nationally recognized leader in ...

REIC

Inside Sales /Service Writer

Hermiston, OR

If you're looking for a role where you can combine customer service, sales, parts management, and operational impact - this is it. About REIC Rentals REIC Rentals is a nationally recognized leader in ...

REIC

Inside Sales /Service Writer

Hermiston, OR · On-site

$24 - $28/hr

If you're looking for a role where you can combine customer service, sales, parts management, and operational impact - this is it. About REIC Rentals REIC Rentals is a nationally recognized leader in ...

Ross

Store Manager

Hermiston, OR · On-site

Manages the operations of the Stockroom, Front End, and Sales Floor to ensure new merchandise gets ... Customer Service: • Treats all Customers, Associates, and other leaders with respect. • ...

Ross Stores, Inc

Store Manager

Hermiston, OR

Manages the operations of the Stockroom, Front End, and Sales Floor to ensure new merchandise gets ... Customer Service: • Treats all Customers, Associates, and other leaders with respect. • ...

Ross Stores

Store Manager

Hermiston, OR · On-site

Manages the operations of the Stockroom, Front End, and Sales Floor to ensure new merchandise gets ... Customer Service: • Treats all Customers, Associates, and other leaders with respect. • ...

D&B Supply

Assistant Store Manager

Pendleton, OR

Provide customers with the highest level of service possible and instill your employees with the ... Work with the manager and merchandiser to develop and implement the merchandising plan for each ...

D&B Supply LLC

Assistant Store Manager

Pendleton, OR · On-site

Provide customers with the highest level of service possible and instill your employees with the ... Work with the manager and merchandiser to develop and implement the merchandising plan for each ...

D&B Supply

Assistant Store Manager

Pendleton, OR · On-site

Provide customers with the highest level of service possible and instill your employees with the ... Work with the manager and merchandiser to develop and implement the merchandising plan for each ...

Ross

Assistant Store Manager

Hermiston, OR · On-site

Customer Service: * Treats all Customers, Associates, and other leaders with respect ... Manages Store to ensure a clean, neat, easy to shop environment. * Maintains a high standard of ...

next page

Showing results 1-20

All JobsCustomer Service JobsVirtual Customer Service Manager JobsVirtual Customer Service Manager Jobs in Pendleton, OR

Virtual Customer Service Manager information

See Pendleton, OR salary details

$24.8K

$58.8K

$102.4K

How much do virtual customer service manager jobs pay per year?

As of Jul 18, 2026, the average yearly pay for virtual customer service manager in Pendleton, OR is $58,819.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,600.00 and $71,000.00 per year, depending on experience, location, and employer.

What does a Virtual Customer Service Manager do?

A Virtual Customer Service Manager oversees a team of customer service representatives who work remotely. Their main responsibilities include ensuring high-quality customer support, monitoring team performance, implementing service strategies, and resolving escalated customer issues. They use various digital tools to communicate with their team and analyze service metrics to improve customer satisfaction. Additionally, they are responsible for recruiting, training, and supporting their remote staff.

What are the key skills and qualifications needed to thrive as a Virtual Customer Service Manager, and why are they important?

To excel as a Virtual Customer Service Manager, you need strong leadership abilities, problem-solving skills, and prior experience in customer service management. Familiarity with CRM software, helpdesk platforms, and remote collaboration tools is typically required, along with certifications like Certified Customer Service Manager (CCSM) being advantageous. Outstanding communication, emotional intelligence, and the ability to motivate remote teams are crucial soft skills. These competencies enable effective remote team management, ensure high service quality, and foster a positive virtual work environment.

How does a Virtual Customer Service Manager effectively lead and support a remote customer service team?

A Virtual Customer Service Manager typically relies on digital communication tools and regular video meetings to lead their team, ensuring clear expectations and ongoing support. They monitor key performance metrics, provide constructive feedback, and foster team cohesion through virtual team-building activities. Managing time zones and maintaining team morale can be challenging, but successful managers utilize collaborative platforms and prioritize open communication to overcome these hurdles. Additionally, they often collaborate closely with other departments like IT and HR to resolve technical issues and facilitate training opportunities.

What is the difference between Virtual Customer Service Manager vs Virtual Customer Support Specialist?

AspectVirtual Customer Service ManagerVirtual Customer Support Specialist
CredentialsCustomer service management experience, leadership skillsCustomer service or support certifications, technical knowledge
Work EnvironmentOversees teams, manages customer service strategiesHandles customer inquiries, provides technical support
Employer & Industry UsageRetail, tech, service industries with team managementTech companies, e-commerce, service providers
Search & Comparison IntentManagement, leadership, team oversightTechnical support, customer assistance

The Virtual Customer Service Manager focuses on overseeing customer service teams and strategies, requiring leadership skills and management experience. In contrast, the Virtual Customer Support Specialist handles direct customer inquiries, often with technical or product support expertise. Both roles are vital in customer service but differ in scope and responsibilities.

What are popular job titles related to Virtual Customer Service Manager jobs in Pendleton, OR? For Virtual Customer Service Manager jobs in Pendleton, OR, the most frequently searched job titles are:
What job categories do people searching Virtual Customer Service Manager jobs in Pendleton, OR look for? The top searched job categories for Virtual Customer Service Manager jobs in Pendleton, OR are:
What cities near Pendleton, OR are hiring for Virtual Customer Service Manager jobs? Cities near Pendleton, OR with the most Virtual Customer Service Manager job openings:
Virtual Customer Service Manager jobs near you

Remote Sales Specialist

HMG Careers

Kennewick, WA • Remote

$69K/yr

Full-time

Medical, Dental

Posted 3 days ago

Job description

Remote Insurance Representative | Flexible Schedule | Commission-Based

This position offers flexible work hours and clear paths for advancement into leadership and management. You will work remotely, serving clients by providing guidance and protection solutions for individuals and families.

What We Offer
  • Remote, work-from-home career
  • Average first-year earnings of $69K through commissions and bonuses
  • Increased earning potential in later years through performance and renewals
  • Residual income opportunities through client renewals
  • Unionized position with stock options
  • Comprehensive benefits package including medical, dental, and prescription coverage
  • Ongoing training and mentorship from experienced managers
  • High-quality leads provided with no cold calling friends or family
  • Flexible scheduling within a career-focused structure
  • Advancement and recognition opportunities with promotion from within
  • Supportive and collaborative virtual team environment
Qualities We Value
  • Willingness to learn and be coached through structured training
  • Friendly, outgoing, and professional communication style
  • Genuine desire to help others by providing guidance and solutions
  • Strong verbal communication and relationship-building skills
  • Sales or customer service experience is helpful but not required
Qualifications
  • Laptop or desktop computer with a working camera
  • Insurance license required or willingness to obtain one
  • Basic computer skills
  • Must reside in North America including the United States or Canada
  • We do not hire candidates residing outside North America
Responsibilities
  • Contact provided leads to schedule virtual meetings with clients
  • Present benefit programs and assist clients with enrollment
  • Build and maintain strong client relationships
  • Work closely with your manager to set goals and achieve them