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Virtual Customer Service Manager Jobs in Pendleton, OR

Walmart

Auto Care Center Service Manager

Pendleton, OR · On-site

$21 - $34/hr

... our customers who entrust us with the care of their vehicles as they shop for merchandise and ... services offered at Walmart. The Auto Care Center is a rewarding place to work with opportunities ...

Clayton Homes

Customer Success Manager

Hermiston, OR

Customer Success Managers (CSM) are the frontline for all Clayton Home Building Group, building ... Oversee successful and efficient implementation of training in technology, social media, service ...

Clayton Homes

Customer Success Manager

Hermiston, OR · On-site

Customer Success Managers (CSM) are the frontline for all Clayton Home Building Group, building ... Oversee successful and efficient implementation of training in technology, social media, service ...

Western States

Equipment Foreman, Rental

Hermiston, OR · On-site

The Rental Service Foreman is responsible for managing technicians, the repair process, and company ... Assigns work to technicians as needed to meet customer's demand. * Approves employees' time and ...

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All JobsCustomer Service JobsVirtual Customer Service Manager JobsVirtual Customer Service Manager Jobs in Pendleton, OR

Virtual Customer Service Manager information

See Pendleton, OR salary details

$24.8K

$58.8K

$102.4K

How much do virtual customer service manager jobs pay per year?

As of Jul 18, 2026, the average yearly pay for virtual customer service manager in Pendleton, OR is $58,819.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,600.00 and $71,000.00 per year, depending on experience, location, and employer.

What does a Virtual Customer Service Manager do?

A Virtual Customer Service Manager oversees a team of customer service representatives who work remotely. Their main responsibilities include ensuring high-quality customer support, monitoring team performance, implementing service strategies, and resolving escalated customer issues. They use various digital tools to communicate with their team and analyze service metrics to improve customer satisfaction. Additionally, they are responsible for recruiting, training, and supporting their remote staff.

What are the key skills and qualifications needed to thrive as a Virtual Customer Service Manager, and why are they important?

To excel as a Virtual Customer Service Manager, you need strong leadership abilities, problem-solving skills, and prior experience in customer service management. Familiarity with CRM software, helpdesk platforms, and remote collaboration tools is typically required, along with certifications like Certified Customer Service Manager (CCSM) being advantageous. Outstanding communication, emotional intelligence, and the ability to motivate remote teams are crucial soft skills. These competencies enable effective remote team management, ensure high service quality, and foster a positive virtual work environment.

How does a Virtual Customer Service Manager effectively lead and support a remote customer service team?

A Virtual Customer Service Manager typically relies on digital communication tools and regular video meetings to lead their team, ensuring clear expectations and ongoing support. They monitor key performance metrics, provide constructive feedback, and foster team cohesion through virtual team-building activities. Managing time zones and maintaining team morale can be challenging, but successful managers utilize collaborative platforms and prioritize open communication to overcome these hurdles. Additionally, they often collaborate closely with other departments like IT and HR to resolve technical issues and facilitate training opportunities.

What is the difference between Virtual Customer Service Manager vs Virtual Customer Support Specialist?

AspectVirtual Customer Service ManagerVirtual Customer Support Specialist
CredentialsCustomer service management experience, leadership skillsCustomer service or support certifications, technical knowledge
Work EnvironmentOversees teams, manages customer service strategiesHandles customer inquiries, provides technical support
Employer & Industry UsageRetail, tech, service industries with team managementTech companies, e-commerce, service providers
Search & Comparison IntentManagement, leadership, team oversightTechnical support, customer assistance

The Virtual Customer Service Manager focuses on overseeing customer service teams and strategies, requiring leadership skills and management experience. In contrast, the Virtual Customer Support Specialist handles direct customer inquiries, often with technical or product support expertise. Both roles are vital in customer service but differ in scope and responsibilities.

What are popular job titles related to Virtual Customer Service Manager jobs in Pendleton, OR? For Virtual Customer Service Manager jobs in Pendleton, OR, the most frequently searched job titles are:
What job categories do people searching Virtual Customer Service Manager jobs in Pendleton, OR look for? The top searched job categories for Virtual Customer Service Manager jobs in Pendleton, OR are:
What cities near Pendleton, OR are hiring for Virtual Customer Service Manager jobs? Cities near Pendleton, OR with the most Virtual Customer Service Manager job openings:
Virtual Customer Service Manager jobs near you

Server and Customer Service - Oregon

Emerald City Pizza Hut

Hermiston, OR

$13.50 - $17.25/hr

Other

Medical, Dental, Vision, Life, Retirement

Re-posted 23 days ago

Job description

There are those who believe it's the cheese that makes a great pizza. And others who swear it's the sauce. Some say it's the toppings, or the crust, or the pineapple...But the truth is, great pizza is made by great people.So here's the thing - at Pizza Hut, we like really great pizza, which means we're going to need really great people

We need people like YOU to make it - and we don't just mean that you make the pizza. What we mean is you make Pizza Hut, Pizza Hut!You make it fun. You make it fresh.

And sometimes, you make it weird. In a "you only understand if you were there" type of way. But most importantly, you make us the kind of place that we're proud to show up to every day.

And that's not something we take lightly. It's why we offer flexible schedules, ample opportunities for growth, a vibrant community, and a place that celebrates each and every part of YOU.Turns out, the people are the most important part of the pie. At Pizza Hut, whatever makes you, you - makes us, US!So, you do you

Let's celebrate it!Here's what we offer our Server & Customer Service (CSR) Team Members:Base wage of $14.05 - $14.55 hourlyTips received from customers"Next Day Pay" earned wage access - Don't wait for payday. Withdraw up to 40% of your earned wages the day after you've worked!401(k) program with Company match (after 1 year of service)Employee meals and discounts - save on your favorite pizza and wings!Pizza Hut Perks Program - savings on everyday purchases, including up to 23% off your monthly cell phone bill with AT&T!Earn your GED for FREE through our GEDWorks programReduced-cost college tuition with Colorado Technical University (CTU) through our Life Unboxed EDU programEmployee Assistance Program - receive 3 FREE telephonic consultations for whatever life throws your way. Need financial advice

Struggling with your mental health. Coping with grief. We've got you covered!If you hit 30+ average weekly hours worked over the course of a year, you become eligible for our complete benefits package, including:Medical, dental, and vision insuranceDisability InsuranceLife insuranceAccident and Critical Illness insuranceAccidental Death and Dismemberment InsuranceHospital indemnity coverageTelemedicineAnd additional supplemental insurance coverageNeed some time away from work to rest, recover, and recharge.

Pizza Hut's got you covered!Sick time accrual for all team members So what would make us a good match. The good news is that your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the get-go: You're a fun and friendly person who values customers and takes absolute pride in everything you do.

Communication skills are key - you're not going to be able to text message customers back and forth. In other words, you should be comfortable talking to strangers. You've got attitude - the right kind of course - and understand the need to be on time, all the time.

With loads of energy, you understand that work is easier - and more fun - with some teamwork. And you're at least 16 years old - 18 with 2 years driving experience if you want to be a driver, along with a good driving record.Looking for something in management. You must be at least 18, be able to pass the Company background check, and having some prior management experience is a plus

Since you'll be working with food, a valid food-handler's card will be required.Keep in mind, this is just basic information. You'll find out more after you apply and chat with a manager!.

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