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Virtual Customer Service Manager Jobs in Lemoore, CA

Pregis

Customer Service Manager

Visalia, CA · On-site

Customer Service Manager Classification: Salaried-Exempt Reports To: Director of Customer Service Department: Customer Service Summary of Job The Visalia Customer Service Manager will plan, co ...

pregis

Customer Service Manager

Visalia, CA · On-site

Customer Service Manager Classification: Salaried-Exempt Reports To: Director of Customer Service Department: Customer Service Summary of Job The Visalia Customer Service Manager will plan, co ...

A-PLUS AUTOMOTIVE

Service Manager

Reedley, CA · On-site

$40K - $100K/yr

At Kolben Auto Care, we take pride in providing high-quality automotive services to our loyal customers. We're seeking an experienced and dedicated Service Manager to join our team. As a Service ...

A-Plus Automotive

Service Manager

Reedley, CA · On-site

About Us At Kolben Auto Care, we take pride in providing high-quality automotive services to our loyal customers. We're seeking an experienced and dedicated Service Manager to join our team. As a ...

A-Plus Automotive

Service Manager

Reedley, CA · On-site

About Us At Kolben Auto Care, we take pride in providing high-quality automotive services to our loyal customers. We're seeking an experienced and dedicated Service Manager to join our team. As a ...

RV Country Inc

Service Manager

Fresno, CA

$110K - $145K/yr

The Service Manager carries out responsibilities by building customer relationships, operating their department at maximum production, creating a motivating work environment and properly managing the ...

RV Country

Service Manager

Fresno, CA · On-site

The Service Manager carries out responsibilities by building customer relationships, operating their department at maximum production, creating a motivating work environment and properly managing the ...

RV Country

Service Manager

Fresno, CA · On-site

$110K - $145K/yr

The Service Manager carries out responsibilities by building customer relationships, operating their department at maximum production, creating a motivating work environment and properly managing the ...

dbi

Customer Service Representative

Fresno, CA · On-site

$16 - $21.50/hr

The CSR reports to the Store Manager, in partnership with the Operations Supervisor/Manager. The CS ... Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in ...

Burlington Stores

Operations/Service Manager

Tulare, CA · On-site

Lead the Customer Service and Cashier teams, driving compliance to company policies and standards ... Manage the overall execution of operations and receiving SOPS. * Lead the overall receiving process ...

dbi

Alterations Customer Service Representative

Fresno, CA · On-site

$16 - $21.50/hr

Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in ... Use all systems to manage the customer flow to deliver five-star customer experience. * Meet all ...

HMG Careers

Remote Customer Service and Sales

Reedley, CA · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Supportive and collaborative virtual team environment Qualities We Value * Willingness to learn and ...

HMG Careers

Remote Customer Service and Sales

Fowler, CA · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Supportive and collaborative virtual team environment Qualities We Value * Willingness to learn and ...

HMG Careers

Remote Customer Service and Sales

Kerman, CA · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Supportive and collaborative virtual team environment Qualities We Value * Willingness to learn and ...

HMG Careers

Remote Customer Service and Sales

Tulare, CA · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Supportive and collaborative virtual team environment Qualities We Value * Willingness to learn and ...

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All JobsCustomer Service JobsVirtual Customer Service Manager JobsVirtual Customer Service Manager Jobs in Lemoore, CA

Virtual Customer Service Manager information

See Lemoore, CA salary details

$23.3K

$55.1K

$96K

How much do virtual customer service manager jobs pay per year?

As of Aug 30, 2026, the average yearly pay for virtual customer service manager in Lemoore, CA is $55,132.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,000.00 and $66,500.00 per year, depending on experience, location, and employer.

What does a virtual customer service manager do?

A Virtual Customer Service Manager oversees a team of customer service representatives who work remotely. Their main responsibilities include ensuring high-quality customer support, monitoring team performance, implementing service strategies, and resolving escalated customer issues. They use various digital tools to communicate with their team and analyze service metrics to improve customer satisfaction. Additionally, they are responsible for recruiting, training, and supporting their remote staff.

How does a virtual customer service manager effectively lead and support a remote customer service team?

A Virtual Customer Service Manager typically relies on digital communication tools and regular video meetings to lead their team, ensuring clear expectations and ongoing support. They monitor key performance metrics, provide constructive feedback, and foster team cohesion through virtual team-building activities. Managing time zones and maintaining team morale can be challenging, but successful managers utilize collaborative platforms and prioritize open communication to overcome these hurdles. Additionally, they often collaborate closely with other departments like IT and HR to resolve technical issues and facilitate training opportunities.

What are the key skills and qualifications needed to thrive as a virtual customer service manager, and why are they important?

To excel as a Virtual Customer Service Manager, you need strong leadership abilities, problem-solving skills, and prior experience in customer service management. Familiarity with CRM software, helpdesk platforms, and remote collaboration tools is typically required, along with certifications like Certified Customer Service Manager (CCSM) being advantageous. Outstanding communication, emotional intelligence, and the ability to motivate remote teams are crucial soft skills. These competencies enable effective remote team management, ensure high service quality, and foster a positive virtual work environment.

What is the difference between Virtual Customer Service Manager vs Virtual Customer Support Specialist?

AspectVirtual Customer Service ManagerVirtual Customer Support Specialist
CredentialsCustomer service management experience, leadership skillsCustomer service or support certifications, technical knowledge
Work EnvironmentOversees teams, manages customer service strategiesHandles customer inquiries, provides technical support
Employer & Industry UsageRetail, tech, service industries with team managementTech companies, e-commerce, service providers
Search & Comparison IntentManagement, leadership, team oversightTechnical support, customer assistance

The Virtual Customer Service Manager focuses on overseeing customer service teams and strategies, requiring leadership skills and management experience. In contrast, the Virtual Customer Support Specialist handles direct customer inquiries, often with technical or product support expertise. Both roles are vital in customer service but differ in scope and responsibilities.

What is a remote virtual customer service manager job?

A remote virtual customer service manager oversees customer support teams and operations from a remote location, ensuring service quality and efficiency. The role typically requires strong communication skills, experience with customer service tools, and the ability to manage teams virtually, often involving scheduling, training, and performance monitoring.

What are popular job titles related to Virtual Customer Service Manager jobs in Lemoore, CA?

For Virtual Customer Service Manager jobs in Lemoore, CA, the most frequently searched job titles are:

What job categories do people searching Virtual Customer Service Manager jobs in Lemoore, CA look for?

The top searched job categories for Virtual Customer Service Manager jobs in Lemoore, CA are:

What cities near Lemoore, CA are hiring for Virtual Customer Service Manager jobs?

Cities near Lemoore, CA with the most Virtual Customer Service Manager job openings:

Virtual Customer Service Manager jobs near you
Infographic showing various Virtual Customer Service Manager job openings in Lemoore, CA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $55,132 per year, or $26.5 per hour.

Customer Service Manager

Visalia, CA • On-site

Pregis
Plastics Packaging Film and Sheet (including Laminated) Manufacturing • 501 - 1,000 employees

7.0

Company rating: 7.0 out of 10

Based on 30 frontline employees who took The Breakroom Quiz

71st of 122 rated packaging manufacturers

Paid breaks

Uninterrupted breaks

Learn more about Pregisexternal

Full-time

Re-posted 29 days ago

Job description

We're Not Just in the Packaging Business-We're in the "Wow" Business
Pregis is Hiring!
Why Join Pregis?
Pregis is in the packaging business to protect what matters. We are committed to providing our customers and employees sustainable growth through purpose-driven innovation and customer-centric packaging solutions. If you are looking for a company that is thriving across various high growth industries and is innovative, customer focused, high integrity, believes in strong teamwork and collaboration, Pregis is the company for you. Check out the Pregis Purpose to learn how sustainability and social responsibility is at the very core of our company DNA.
Job Title: Customer Service Manager
Classification: Salaried-Exempt
Reports To: Director of Customer Service
Department: Customer Service
Summary of Job
The Visalia Customer Service Manager will plan, co-ordinate and lead the activities of the customer service team to retain and enhance customer relationships. He or she will work closely with Sales and Operation Managers to create a customer centric environment that drives customer satisfaction and supports business growth objectives. The Visalia Customer Service Manager is responsible for providing support to all customers within the region and will be based in the Visala, CA Pregis location.
Essential Functions and Responsibilities
Leadership
  • Set the tone for customer service team's culture, with emphasis on Safety, Quality, Profitability, and Customer-Focus.
  • Recruit, mentor and develop customer service team members by creating an environment where they can excel through encouragement and empowerment
  • Drive team to meet Key Performance Indicator targets. Review existing company report and develop reports as needed to drive and track team performance.
  • Co-ordinate and manage customer service projects and initiatives
  • Ensure AOP budget spend requirements are met
  • Participate in monthly Visalia Business Team meetings and drive company business initiatives related to Customer Service
  • Plan, prioritize and delegate tasks according to top priorities

Safety
  • Drive a culture of safety within the customer service team and champion all Pregis safety initiatives
  • Ensure a safe environment for customers visiting the plant

Quality
  • Manage/review/track customer complaints and ensure they are resolved in a timely manner
  • Participate in and lead kaizen events related to customer service and quality issues; drive corrective actions

  • Identify and implement strategies to improve quality of service, productivity and profitability. Adopt and share best practices with other Customer Service managers.

Customer Focus
  • Develop, Implement and maintain service procedures, policies and standards
  • Review and maintain accurate customer records and documents
  • Handle complex and escalated customer service issues to ensure timely resolution and effective communication with customers
  • Visit customers as needed to maintain existing business and support business growth
  • Act as in-house contact for Visalia Sales Managers, RTU Specialists, Systems Specialists, and Account Managers to foster effective teamwork with Customer Service
  • Liaise with company management to support and implement growth strategies
  • Collaborate with production and shipping teams to balance customer demand against capacity and supply; ensure decisions are made with the customers' best interest in mind
  • Other duties as assigned

Competency (Knowledge, skills, and abilities)
  • Ability to think strategically and lead large service center (6 or more CSR's).
  • Advanced multitasking and trouble shooting skills
  • Excellent knowledge of customer service principles and practices
  • Solid experience with customer service software, database and CRM tools.
  • Excellent computer skills including MS Office; ability to manage and analyze large data sets and build customer trend models in MS Excel.

Environment
  • Mainly office setting
  • The position environment may vary and require a combination of outside work and inside work
  • Based on the plant and time of the year, there could be varying degrees of high heat and cold weather
  • Moderate humidity levels
  • Moderate noise levels

Physical Characteristics
  • Required to stand, walk and sit; talk and hear, both in person and by telephone; use hands to finger, handle or feel objects or controls; reach with hands and arms
  • Regularly required to stoop, kneel, bend, crouch and lift up to 25 pounds

  • Frequent typing, keyboarding, and repetitive use of hands, wrists, and fingers
  • Willingness to wear appropriate personal protective equipment, including hearing protection

Position Type
  • Full time requiring onsite presence
  • Hours vary based on operational needs
  • Potential requirement to work outside of normal working hours
  • Approximately 10% travel

Education and Experience
  • BS in Business Administration or related field (preferred)
  • 5 years of customer service management experience in a manufacturing business, working with multiple product/service categories.

Compensation
The listed annualized base pay range is primarily based on analysis of similar positions. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The annual base pay range for this role is estimated to be $90,000 to $110,000. This position also includes a bonus opportunity as part of Pregis' total compensation package.
Affirmative Action/EEO Statement/Inclusion
We offer equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We support inclusion and believe in welcoming a collective sum of individual differences, thoughts, traits, and characteristics to represent Pregis' culture and achievements.
Visit us at www.pregis.com for more information about Pregis LLC
#RTU1
Diversity and Inclusion
We believe in diversity of thought and bringing together other traits and characteristics that make an individual bring a unique experience to Pregis. We strive to foster an inclusive environment where behaviors and social norms ensure people are welcome.
Affirmative Action/EEO Statement/Inclusion
We offer equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We support inclusion and believe in welcoming a collective sum of individual differences, thoughts, traits, and characteristics to represent Pregis' culture and achievements.
Visit us at www.pregis.com for more information about Pregis LLC.
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About Pregis

Sourced by ZipRecruiter

Industry

Plastics packaging film and sheet (including laminated) manufacturing

Company size

501 - 1,000 Employees

Headquarters location

Deerfield, IL, US

Year founded

2005

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Pay

Benefits

Hours and flexibility

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