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Virtual Customer Service Manager Jobs in Homestead, PA

Customer Service Manager

Canonsburg, PA ยท On-site

$45K - $86K/yr

Positions available include entry level management, and entry to mid level customer service, and sales. We are a leadership development and benefit provision firm based in the Canonsburg area ...

Remote Customer Service Agent

Pittsburgh, PA ยท Remote

$15 - $20.25/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Customer Service Management We are HIRING NOW! In the last few months we have developed two new divisions in our offices that need staffed! Positions available include entry level management, and ...

Very competitive pay plan Responsibilities * Assist customers in servicing, repairing, and ... A minimum of 2 years of experience as a Service Manager in a dealership setting required. * Must ...

Very competitive pay plan Responsibilities * Assist customers in servicing, repairing, and ... A minimum of 2 years of experience as a Service Manager in a dealership setting required. * Must ...

Making the customer comfortable with the service being performed and keeping the customer informed and updated during the service of their vehicle. * Keeps abreast of new products, features ...

Consistently deliver incredible customer service experiences by offering knowledge, advice, and ... Manage and update work orders and invoices to ensure quality and timeliness of work performed and ...

Very competitive pay plan Responsibilities * Assist customers in servicing, repairing, and ... A minimum of 2 years of experience as a Service Manager in a dealership setting required. * Must ...

Very competitive pay plan Responsibilities * Assist customers in servicing, repairing, and ... A minimum of 2 years of experience as a Service Manager in a dealership setting required. * Must ...

Very competitive pay plan Responsibilities * Assist customers in servicing, repairing, and ... A minimum of 2 years of experience as a Service Manager in a dealership setting required. * Must ...

Very competitive pay plan Responsibilities * Assist customers in servicing, repairing, and ... A minimum of 2 years of experience as a Service Manager in a dealership setting required. * Must ...

Very competitive pay plan Responsibilities * Assist customers in servicing, repairing, and ... A minimum of 2 years of experience as a Service Manager in a dealership setting required. * Must ...

Making the customer comfortable with the service being performed and keeping the customer informed and updated during the service of their vehicle. * Keeps abreast of new products, features ...

Very competitive pay plan Responsibilities * Assist customers in servicing, repairing, and ... A minimum of 2 years of experience as a Service Manager in a dealership setting required. * Must ...

Making the customer comfortable with the service being performed and keeping the customer informed and updated during the service of their vehicle. * Keeps abreast of new products, features ...

Consistently deliver incredible customer service experiences by offering knowledge, advice, and ... Manage and update work orders and invoices to ensure quality and timeliness of work performed and ...

Making the customer comfortable with the service being performed and keeping the customer informed and updated during the service of their vehicle. * Keeps abreast of new products, features ...

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Showing results 1-20

Virtual Customer Service Manager information

See Homestead, PA salary details

$22.3K

$52.7K

$91.7K

How much do virtual customer service manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for virtual customer service manager in Homestead, PA is $52,674.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,200.00 and $63,600.00 per year, depending on experience, location, and employer.

What does a virtual customer service manager do?

A Virtual Customer Service Manager oversees a team of customer service representatives who work remotely. Their main responsibilities include ensuring high-quality customer support, monitoring team performance, implementing service strategies, and resolving escalated customer issues. They use various digital tools to communicate with their team and analyze service metrics to improve customer satisfaction. Additionally, they are responsible for recruiting, training, and supporting their remote staff.

How does a virtual customer service manager effectively lead and support a remote customer service team?

A Virtual Customer Service Manager typically relies on digital communication tools and regular video meetings to lead their team, ensuring clear expectations and ongoing support. They monitor key performance metrics, provide constructive feedback, and foster team cohesion through virtual team-building activities. Managing time zones and maintaining team morale can be challenging, but successful managers utilize collaborative platforms and prioritize open communication to overcome these hurdles. Additionally, they often collaborate closely with other departments like IT and HR to resolve technical issues and facilitate training opportunities.

What are the key skills and qualifications needed to thrive as a virtual customer service manager, and why are they important?

To excel as a Virtual Customer Service Manager, you need strong leadership abilities, problem-solving skills, and prior experience in customer service management. Familiarity with CRM software, helpdesk platforms, and remote collaboration tools is typically required, along with certifications like Certified Customer Service Manager (CCSM) being advantageous. Outstanding communication, emotional intelligence, and the ability to motivate remote teams are crucial soft skills. These competencies enable effective remote team management, ensure high service quality, and foster a positive virtual work environment.

What is the difference between Virtual Customer Service Manager vs Virtual Customer Support Specialist?

AspectVirtual Customer Service ManagerVirtual Customer Support Specialist
CredentialsCustomer service management experience, leadership skillsCustomer service or support certifications, technical knowledge
Work EnvironmentOversees teams, manages customer service strategiesHandles customer inquiries, provides technical support
Employer & Industry UsageRetail, tech, service industries with team managementTech companies, e-commerce, service providers
Search & Comparison IntentManagement, leadership, team oversightTechnical support, customer assistance

The Virtual Customer Service Manager focuses on overseeing customer service teams and strategies, requiring leadership skills and management experience. In contrast, the Virtual Customer Support Specialist handles direct customer inquiries, often with technical or product support expertise. Both roles are vital in customer service but differ in scope and responsibilities.

What is a remote virtual customer service manager job?

A remote virtual customer service manager oversees customer support teams and operations from a remote location, ensuring service quality and efficiency. The role typically requires strong communication skills, experience with customer service tools, and the ability to manage teams virtually, often involving scheduling, training, and performance monitoring.

What job categories do people searching Virtual Customer Service Manager jobs in Homestead, PA look for?

The top searched job categories for Virtual Customer Service Manager jobs in Homestead, PA are:

What cities near Homestead, PA are hiring for Virtual Customer Service Manager jobs?

Cities near Homestead, PA with the most Virtual Customer Service Manager job openings:

Infographic showing various Virtual Customer Service Manager job openings in Homestead, PA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $52,674 per year, or $25.3 per hour.

Customer Service Manager

Arias Agency

Canonsburg, PA โ€ข On-site

$45K - $86K/yr

Full-time

Re-posted 10 days ago


Job description

Company Description

International company with over 65 years of service working privately with over 20,000 unions, credit unionsย and associations in the United States alone. Looking for independent, driven individuals who can organize and manage theirย own process and workflow. No experience required, all individuals will be trained (Paid Training) before startingย the position full-time. This is a great opportunity for anyone interested in advancing their career.

Job Description

We are HIRING NOW! In the last few months we have developed two new divisions in our offices that need staffed! Positions available include entry level management, and entry to mid level customer service, and sales. We are a leadership development and benefit provision firm based inย the Canonsburg areaย servicing union and veteran, and small business markets locally. Current clients include: IBT, IUOE, CJA, USW, UMWA, VFW, AMVETS, and over 20,000 others. Arias Agencies was originally named Pittsburgh's #1 Small Business Employer by the Pittsburgh Post Gazette in 2012. Since then, Simon Arias Agencies has been continually recognized by the Post Gazette as one of Pittsburgh's Top Workplaces as well as top training!

Reasons to apply:

>Starting pay between 600-1200 weekly (entry level) and 1200-1500 weekly (mid level)--Higher incomes available for qualified candidates and management candidates!

>Insurance after 90 days!

>Full training provided

>Exciting work environment!

>New Management means teams with immediate upward mobility!

Qualifications

Additional Information

Job Snapshot Average Pay $45,000.00 - $86,400.00 /Year Other Pay Dependent on Position Employment Type Full-Time Job Type Management,

Retail, Customer Service Education Not Specified Experience Not Specified Manages Others Not Specified Industry Consulting, Retail, Security Required Travel Not Specified All your information will be kept confidential according to EEO guidelines.