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Virtual Customer Service Manager Jobs in Connecticut

Hobby Lobby

Customer Service Manager

Milford, CT · On-site

$20.15 - $21.15/hr

The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities: * Perform duties as ...

BIC

Customer Service Manager

Shelton, CT · On-site

The Customer Service/Care Manager is a critical leader within BIC's US Customer Service organization, responsible for delivering an exceptional customer experience while ensuring operational ...

BIC

Customer Service Manager

Shelton, CT · On-site

The Customer Service/Care Manager is a critical leader within BIC's US Customer Service organization, responsible for delivering an exceptional customer experience while ensuring operational ...

BIC

Be Seen First

Customer Service Manager

Shelton, CT · On-site

$115K - $125K/yr

Partner with the Senior Manager, Customer Service - US, and cross-functional leaders to support the execution of BIC's broader three-year growth and supply chain strategy. * Lead change management ...

Windham IGA

Customer Service Manager

Willimantic, CT · On-site

We're looking for a Customer Service Manager who will help lead our front end and keep that Bob's experience strong every single day. What You'll Do: You'll be the go-to leader for our cashiers and ...

Parker

Customer Service Manager

New Britain, CT · On-site

Position Summary Responsible for strategic management of all division customer service operations. This position will be responsible for overall management of sales administration, technical ...

VIP Tires & Service

Service Manager

Wallingford, CT

VIP Tires & Service - Service Manager Are you an inspirational leader who thrives on delivering exceptional customer experiences? Do you create a positive working environment that fosters personal ...

VIP Tires & Service

Service Manager

Wallingford, CT

$85K - $100K/yr

VIP Tires & Service - Service Manager Are you an inspirational leader who thrives on delivering exceptional customer experiences? Do you create a positive working environment that fosters personal ...

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All JobsCustomer Service JobsVirtual Customer Service Manager JobsVirtual Customer Service Manager Jobs in Connecticut

Virtual Customer Service Manager information

See Connecticut salary details

$23.3K

$55.2K

$96.1K

How much do virtual customer service manager jobs pay per year?

As of Aug 29, 2026, the average yearly pay for virtual customer service manager in Connecticut is $55,173.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,000.00 and $66,600.00 per year, depending on experience, location, and employer.

What does a virtual customer service manager do?

A Virtual Customer Service Manager oversees a team of customer service representatives who work remotely. Their main responsibilities include ensuring high-quality customer support, monitoring team performance, implementing service strategies, and resolving escalated customer issues. They use various digital tools to communicate with their team and analyze service metrics to improve customer satisfaction. Additionally, they are responsible for recruiting, training, and supporting their remote staff.

How does a virtual customer service manager effectively lead and support a remote customer service team?

A Virtual Customer Service Manager typically relies on digital communication tools and regular video meetings to lead their team, ensuring clear expectations and ongoing support. They monitor key performance metrics, provide constructive feedback, and foster team cohesion through virtual team-building activities. Managing time zones and maintaining team morale can be challenging, but successful managers utilize collaborative platforms and prioritize open communication to overcome these hurdles. Additionally, they often collaborate closely with other departments like IT and HR to resolve technical issues and facilitate training opportunities.

What are the key skills and qualifications needed to thrive as a virtual customer service manager, and why are they important?

To excel as a Virtual Customer Service Manager, you need strong leadership abilities, problem-solving skills, and prior experience in customer service management. Familiarity with CRM software, helpdesk platforms, and remote collaboration tools is typically required, along with certifications like Certified Customer Service Manager (CCSM) being advantageous. Outstanding communication, emotional intelligence, and the ability to motivate remote teams are crucial soft skills. These competencies enable effective remote team management, ensure high service quality, and foster a positive virtual work environment.

What is the difference between Virtual Customer Service Manager vs Virtual Customer Support Specialist?

AspectVirtual Customer Service ManagerVirtual Customer Support Specialist
CredentialsCustomer service management experience, leadership skillsCustomer service or support certifications, technical knowledge
Work EnvironmentOversees teams, manages customer service strategiesHandles customer inquiries, provides technical support
Employer & Industry UsageRetail, tech, service industries with team managementTech companies, e-commerce, service providers
Search & Comparison IntentManagement, leadership, team oversightTechnical support, customer assistance

The Virtual Customer Service Manager focuses on overseeing customer service teams and strategies, requiring leadership skills and management experience. In contrast, the Virtual Customer Support Specialist handles direct customer inquiries, often with technical or product support expertise. Both roles are vital in customer service but differ in scope and responsibilities.

What is a remote virtual customer service manager job?

A remote virtual customer service manager oversees customer support teams and operations from a remote location, ensuring service quality and efficiency. The role typically requires strong communication skills, experience with customer service tools, and the ability to manage teams virtually, often involving scheduling, training, and performance monitoring.

What are the most commonly searched types of Virtual Customer Service jobs in Connecticut?

The most popular types of Virtual Customer Service jobs in Connecticut are:

What are popular job titles related to Virtual Customer Service Manager jobs in Connecticut?

For Virtual Customer Service Manager jobs in Connecticut, the most frequently searched job titles are:

What job categories do people searching Virtual Customer Service Manager jobs in Connecticut look for?

The top searched job categories for Virtual Customer Service Manager jobs in Connecticut are:

Virtual Customer Service Manager jobs near you
Infographic showing various Virtual Customer Service Manager job openings in Connecticut as of June 2026, with employment types broken down into 2% As Needed, 66% Full Time, 27% Part Time, 4% Contract, and 1% Nights. Highlights an 49% Physical, 1% Hybrid, and 50% Remote job distribution, with an average salary of $55,173 per year, or $26.5 per hour.

Virtual Customer Service Representative - Entry-Level

Hartford, CT • On-site, Remote

American Income Life Insurance Company
See more jobs at American Income Life Insurance Companyexternal

$90K - $120K/yr

Full-time

Re-posted 3 days ago

Job description

AO Globe Life is expanding its fully remote team and seeking experienced, people-focused professionals who want to bring their leadership mindset and client service experience into a mission-driven organization.
This opportunity is ideal for individuals with backgrounds in management, operations, client service, consulting, or team leadership who want the flexibility of working remotely while continuing to grow professionally.
In this role, you will connect with individuals and families who have requested information about supplemental benefit programs. You will schedule virtual consultations, guide clients through available options, and support them throughout the enrollment process while contributing to a collaborative and growth-focused team environment.
Our organization provides structured training, mentorship, and ongoing professional development designed to help professionals succeed in a remote setting.
Key Responsibilities
  • Connect with individuals who have expressed interest in learning about benefit programs
  • Schedule and conduct virtual consultations with clients via Zoom
  • Guide individuals and families through available benefit options
  • Support clients through the enrollment process and follow-up communication
  • Maintain accurate and organized digital client records
  • Provide professional, client-focused service throughout the client experience
  • Participate in mentorship programs, team development sessions, and training calls
  • Collaborate with colleagues to share best practices and support team performance
Qualifications
Successful candidates typically demonstrate:
  • Strong communication and relationship-building skills
  • Experience in leadership, client service, consulting, or operations roles
  • High levels of organization and accountability in a remote work environment
  • Confidence using video conferencing platforms and digital tools
  • A service-focused mindset and desire to help others

Experience in customer service, consulting, leadership, operations, or client management is helpful but not required.
Requirements
  • Must be legally authorized to work in the United States
  • Reliable internet connection
  • Windows-based laptop or desktop computer with a functioning webcam
What We Offer
  • 100% remote work environment
  • Flexible scheduling
  • Warm leads provided - no cold calling or prospecting
  • Weekly pay via direct deposit
  • Full training and licensing support
  • Monthly and quarterly performance bonuses
  • Leadership development opportunities and advancement pathways
  • A supportive, people-focused team culture
About AO Globe Life
For more than 70 years, AO Globe Life has partnered with unions, credit unions, and veteran organizations to provide supplemental benefits that help protect working families across the United States.
Our remote-first organization focuses on service, leadership development, and creating meaningful career opportunities for professionals nationwide.

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