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Virtual Customer Service Associate Jobs in Seattle, WA

Savers Value Village

Customer Service Associate

Everett, WA · On-site

$20.80 - $27.40/hr

Customer Service Associate Pay Range: Our starting pay ranges from $20.80 to $27.40 depending on job duty/position. Savers Benefits Geographic & job eligibility rules may apply Healthcare Plans ...

Savers Value Village

Customer Service Associate

Kent, WA · On-site

$17.15 - $22.60/hr

Customer Service Associate Pay Rate: Our starting pay ranges from $17.15 to $22.60 depending on job duty/position. Savers Benefits Geographic & job eligibility rules may apply Healthcare Plans ...

Savers/Value Village

Customer Service Associate

Seattle, WA · On-site

$21.65 - $28.52/hr

Customer Service Associate Pay Rate: Our starting pay ranges from $21.65 to $28.52 depending on job duty/position. Sa vers Benefits Geographic & job eligibility rules may apply Healthcare Plans ...

Savers - US

Customer Service Associate

Issaquah, WA · On-site

$16.75 - $23/hr

Customer Service Associate Pay Rate: Our starting pay ranges from 21.00 - 27.67 depending on job duty/position. Savers Benefits Geographic & job eligibility rules may apply Healthcare Plans ...

Savers/Value Village

Customer Service Associate

Kent, WA · On-site

$17.15 - $22.60/hr

Customer Service Associate Pay Rate: Our starting pay ranges from $17.15 to $22.60 depending on job duty/position. Sa vers Benefits Geographic & job eligibility rules may apply Healthcare Plans ...

Dollar Tree

customer service associate

Lynnwood, WA · On-site

$16 - $22.25/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

Dollartree

Customer Service Associate

Everett, WA · On-site

$16 - $22/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

Dollar Tree

Customer Service Associate

Everett, WA · On-site

$16 - $22/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

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Showing results 1-20

All JobsCustomer Service Associate JobsVirtual Customer Service Associate JobsVirtual Customer Service Associate Jobs in Seattle, WA

Virtual Customer Service Associate information

See Seattle, WA salary details

$10

$19

$31

How much do virtual customer service associate jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for virtual customer service associate in Seattle, WA is $19.50, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $21.88 per hour, depending on experience, location, and employer.

What is the difference between Virtual Customer Service Associate vs Virtual Customer Support Specialist?

AspectVirtual Customer Service AssociateVirtual Customer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; technical knowledge often preferred
Work EnvironmentRemote, customer-facing rolesRemote, technical or product-focused support
Employer & Industry UsageRetail, telecom, e-commerceTech companies, software providers, online services
Common Search & ComparisonCustomer service, support roles, remote customer serviceTechnical support, product support, troubleshooting

The Virtual Customer Service Associate primarily handles general customer inquiries, order processing, and service issues. In contrast, the Virtual Customer Support Specialist often provides technical assistance, troubleshooting, and product-specific support. Both roles are remote, require strong communication skills, and are common in customer-focused industries, but they differ in technical complexity and focus area.

What are the most commonly searched types of Virtual Customer Service jobs in Seattle, WA? The most popular types of Virtual Customer Service jobs in Seattle, WA are:
What cities near Seattle, WA are hiring for Virtual Customer Service Associate jobs? Cities near Seattle, WA with the most Virtual Customer Service Associate job openings:
Virtual Customer Service Associate jobs near you
Infographic showing various Virtual Customer Service Associate job openings in Seattle, WA as of July 2026, with employment types broken down into 1% As Needed, 67% Full Time, 29% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $40,566 per year, or $19.5 per hour.
Customer Service Associate (CSA)

Customer Service Associate (CSA)

Universal Language Service, Inc.

Bellevue, WA

$20 - $26/hr

Full-time

Posted 17 days ago

Job description

Customer Service Associate (CSA)
Reports To: Customer Accounts Manager / Operations Manager
Department: Customers Accounts
Location: Bellevue, WA (In-Office)
Employment Type: Full-Time, 40 hours per week
Position Overview
The Customer Service Associate (CSA) serves as the primary point of contact between UniversalLanguage and its clients, acting as a trusted liaison responsible for delivering timely, professional, and solution-oriented support. This role is central to client satisfaction and retention, ensuring that every interaction reflects UniversalLanguage’s commitment to service excellence, regulatory compliance, and operational reliability.
The CSA manages inbound and outbound communications across phone and email channels, supports client onboarding and service activation, resolves issues efficiently, and maintains accurate, audit-ready records within the company’s CRM and operational systems. Through proactive communication and attention to detail, the CSA strengthens long-term client relationships while supporting the seamless delivery of OPI, VRI, onsite interpreting, and document translation services.
Key Responsibilities
The Customer Service Associate provides responsive, high-quality customer support by answering inbound calls and emails from healthcare, government, and enterprise clients, addressing service inquiries, troubleshooting issues, and ensuring timely resolution. The CSA supports client onboarding activities, including account setup, service orientation, and coordination with internal teams to ensure clients are fully prepared to access language services without disruption.
This role is responsible for documenting all client interactions, service requests, and issue resolutions accurately within the CRM and related systems, ensuring data integrity and audit readiness. The CSA collaborates closely with Scheduling, Interpreter Operations, Billing, and Account Management teams to resolve escalations, coordinate service delivery, and ensure client expectations are consistently met.
The CSA monitors service performance indicators such as response times, issue resolution timelines, and client feedback, escalating concerns as appropriate and contributing to continuous improvement efforts. The role also supports client retention by identifying recurring issues, recommending process improvements, and reinforcing service best practices during client interactions.
Compliance and Quality Assurance
The Customer Service Associate operates in strict accordance with HIPAA, confidentiality standards, and contractual service level requirements. The CSA ensures that all client communications and documentation adhere to company policies, regulatory obligations, and client-specific protocols. Attention to accuracy, professionalism, and discretion is essential in all interactions.
Required Qualifications
The ideal candidate has prior experience in customer service, call center operations, healthcare support services, or a related client-facing environment. Strong verbal and written communication skills are required, along with the ability to manage multiple tasks in a fast-paced setting. Proficiency with CRM platforms, scheduling systems, and standard office software is expected.
Candidates must demonstrate exceptional organizational skills, attention to detail, and a customer-first mindset. Experience supporting healthcare, government, or language access services is strongly preferred, as is familiarity with interpreter scheduling or multilingual service environments.
Preferred Qualifications
Bilingual or multilingual skills are highly desirable but not required. Prior experience working with language service providers, healthcare systems, or regulated service environments is a strong advantage. Familiarity with HIPAA, Medicaid/Apple Health, or public-sector clients is a plus.
Core Competencies
Success in this role requires professionalism, reliability, and a calm, solution-oriented approach to problem solving. The CSA must demonstrate strong interpersonal skills, adaptability, and the ability to collaborate effectively across departments while maintaining accountability for assigned responsibilities.
Career Growth Opportunity
The Customer Service Associate role offers a clear path for advancement into senior customer service, account management, scheduling leadership, or operations support roles. UniversalLanguage supports internal growth and professional development for high-performing team members.

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