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Virtual Chat Jobs in Minnesota (NOW HIRING)

David's Bridal, LLC.

Assistant Store Manager

Richfield, MN · On-site

$18.50 - $24.99/hr

Communicates daily sales goals to all team members and drives action through Chat Ins/Chat Outs ... During any live interview (virtual or in-person), candidates must not use real-time generative AI ...

David's Bridal, LLC.

Retail Supervisor

Oakdale, MN · On-site

$17.45 - $21.54/hr

Communicates daily sales goals to all team members and drives action through Chat Ins/Chat Outs ... During any live interview (virtual or in-person), candidates must not use real-time generative AI ...

CSAA

$63K - $82K/yr

High School Diploma/GED or 2+ years of customer service experience in a virtual environment leveraging internet, phone, and chat features. * 1-2+ years of auto or commercial adjusting/liability ...

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Showing results 21-40

All JobsChat JobsVirtual Chat JobsVirtual Chat Jobs in Minnesota

Virtual Chat information

See Minnesota salary details

$11

$23

$33

How much do virtual chat jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for virtual chat in Minnesota is $23.90, according to ZipRecruiter salary data. Most workers in this role earn between $20.00 and $26.83 per hour, depending on experience, location, and employer.

What is a virtual chat?

Virtual chat jobs involve providing customer service, technical support, or sales assistance through online chat platforms instead of phone or in-person interactions. Employees communicate with customers in real time, answering questions, resolving issues, or offering information via text-based chat systems. These roles are often remote and require strong typing, communication, and problem-solving skills. Some companies may require previous customer service experience, but many offer on-the-job training for new hires.

What skills and qualifications are needed to thrive as a virtual chat support agent?

To thrive as a Virtual Chat Support Agent, you need excellent written communication skills, fast typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is typically required. Strong problem-solving, patience, and the ability to multitask help agents stand out in this remote role. These skills ensure efficient, high-quality customer service and build positive brand experiences in a digital environment.

What are common challenges faced by virtual chat agents, and how can they be addressed?

Virtual Chat Agents often encounter challenges such as handling multiple conversations simultaneously, resolving complex customer issues without face-to-face interaction, and maintaining a fast response time. To address these challenges, it's helpful to become highly familiar with company resources and FAQs, use templates and shortcuts judiciously, and develop strong written communication skills. Regular training and feedback from team leads can also improve efficiency and customer satisfaction, making it easier to manage workload and deliver quality service.

What are the most commonly searched types of Chat jobs in Minnesota?

The most popular types of Chat jobs in Minnesota are:

Virtual Chat jobs near you
Infographic showing various Virtual Chat job openings in Minnesota as of July 2026, with employment types broken down into 90% Full Time, 8% Part Time, and 2% Contract. Highlights an 40% Physical, 3% Hybrid, and 57% Remote job distribution, with an average salary of $49,704 per year, or $23.9 per hour.

Associate Customer Service Technical Specialist

Wolters Kluwer N.V.

Saint Cloud, MN • On-site

$47K - $81K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 14 days ago

Job description

The Associate Customer Service Technical Specialist is responsible for providing support through various service channels: telephone, E-mail, Chat and Web Ticketing. The Associate Customer Service Technical Specialist resolves customer inquiries and problems with their use of Consumer Compliance software products, educates customers on products and services and matches product benefits with customer needs. This position is also responsible for the configuration of Compliance Solutions software in a customer's network or on a SaaS platform. This position is directly accountable for the customer's support experience as they contact SupportLine with questions and issues. This position must use the endorsed tools by entering CRM information timely, accurately and completely. Participation in a team environment is heavily relied upon as is the ability to work independently and solve problems with no obvious solution. The Associate Customer Service Technical Specialist must maintain current technical skillsets for the supported environment and knowledge of compliance-related regulations as they pertain to the products being supported.
Essential Duties and responsibilities

  • Identifies and handles first level customer inquiries via phone, E-mail, chat and web ticketing.
  • Effectively resolves customer problems - determine if the issue is user error or application design or application deficiency.
  • Applies customer service policies.
  • Educates customer on products and services offered.
  • Enters information on customer call in Salesforce timely, accurately and completely.
  • Actively participates in meetings
  • Must thrive in a fast-paced, self-managing, dynamic environment.
  • Understand key business drivers and build knowledge of the company, processes, and customers
  • Database Administration - MS SQL Server, including knowledge of SQL scripting, jobs, maintenance plans, stored procedures, SQL troubleshooting skills
  • Data import/export - Different file formats
  • Knowledge of SaaS based monitoring tools for troubleshooting purposes, i.e., Splunk, Datadog
  • Web experience in ASP.NET, AJAX, JSON, Web Services, ASMX, WSDL, HTML/DHTML, CSS.
  • Familiarity with XML, MSLT, XSD, SOAP
Other Duties
  • Supports WKCS (Wolters Kluwer Compliance Solutions) digital products with an understanding of the operational aspects of the software products.
  • Maintains a high-level understanding of industry technologies and how WKCS software interacts with them.
  • Understands and utilizes internal tools for documentation and record keeping.
  • Analyzes and documents customer issues with the goal of resolving during the first contact.
  • Works on issues by performing team-based analysis and works with others within group to solve the problem.
  • Ability to communicate application and technical issues in a written format.
  • Takes an active approach to their ongoing education related to changing technologies and products
  • Maintains strong understanding of financial institution banking and business processes.
  • Understands Software Development life cycle approaches as utilized by Wolters Kluwer Compliance Solutions
  • Completes special projects as assigned.
  • 24 x 7 Pager Coverage is required for certain products
  • Regular attendance.
Job Qualifications
Education:
  • BA/BS degree in Computer Science, BCIS or related field or equivalent work-related experience.
Experience:
  • 1 year previous technical customer service experience.
  • Working knowledge or experience with cloud computing platforms such as Azure, Google Cloud, and AWS
  • Flexible work hours from 7:00 a.m. to 7:00 p.m.

Our Interview Practices
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Compensation:
$47,600.00 - $81,250.00 USD
This role is eligible for Bonus.
Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.
Additional Information:
Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

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