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Virtual Chat Customer Service Jobs in Missouri (NOW HIRING)

Ashley Global Retail, LLC

Customer Care Agent

Springfield, MO · On-site

$14 - $18.75/hr

... chat, and voice channels. * Perform real-time problem-solving and make independent decisions to resolve logistical and customer service challenges. * Execute escalation management protocols ...

Ashley Global Retail, LLC

Customer Care Agent

Springfield, MO · On-site

$14 - $18.75/hr

... chat, and voice channels. * Perform real-time problem-solving and make independent decisions to resolve logistical and customer service challenges. * Execute escalation management protocols ...

Ashley Global Retail, LLC

Customer Care Agent

Saint Louis, MO · On-site

$15 - $20.25/hr

... chat, and voice channels. * Perform real-time problem-solving and make independent decisions to resolve logistical and customer service challenges. * Execute escalation management protocols ...

Ashley Global Retail, LLC

Customer Care Agent

Saint Louis, MO · On-site

$14.50 - $19.50/hr

... chat, and voice channels. * Perform real-time problem-solving and make independent decisions to resolve logistical and customer service challenges. * Execute escalation management protocols ...

Ashley Global Retail, LLC

Customer Care Agent

Springfield, MO · On-site

$14.50 - $19.50/hr

... chat, and voice channels. * Perform real-time problem-solving and make independent decisions to resolve logistical and customer service challenges. * Execute escalation management protocols ...

iPostal1

Customer Service Representative

Saint Louis, MO

$15.50 - $21.25/hr

To join our customer service team, you should be comfortable supporting customers via the phone, on chat and through email, an excellent verbal and written communicator, able to think on your feet ...

Sharecare

Lead Customer Service Rep

Jefferson City, MO · On-site

Our comprehensive and data-driven virtual health platform is designed to help people, providers ... chat, email, or fax.?? * Provide support for the customer service team through the manning and ...

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Virtual Chat Customer Service information

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How much do virtual chat customer service jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for virtual chat customer service in Missouri is $15.93, according to ZipRecruiter salary data. Most workers in this role earn between $13.51 and $17.12 per hour, depending on experience, location, and employer.

How does a virtual chat customer service representative typically collaborate with other departments to resolve customer issues?

As a Virtual Chat Customer Service representative, you’ll frequently collaborate with departments such as technical support, billing, or sales to address complex customer concerns. While most interactions happen via chat, you may escalate tickets or communicate asynchronously with internal teams using tools like Slack or ticketing systems. Effective communication and detailed documentation are key, as they ensure a smooth handoff of information and timely resolution of customer issues. This collaborative environment fosters teamwork and helps develop your problem-solving and multitasking abilities.

What is a virtual chat customer service representative?

A Virtual Chat Customer Service representative is a professional who assists customers online through live chat platforms instead of over the phone or in person. Their main responsibilities include answering customer inquiries, resolving issues, providing product or service information, and ensuring a positive customer experience. They typically work remotely, using specialized software to communicate with multiple customers simultaneously. This role requires strong written communication skills, problem-solving abilities, and familiarity with the company's products or services.

What is the difference between Virtual Chat Customer Service vs Virtual Phone Customer Service?

AspectVirtual Chat Customer ServiceVirtual Phone Customer Service
CredentialsBasic customer service skills, sometimes certifications in communicationSimilar credentials, often with additional phone etiquette training
Work EnvironmentOnline chat platforms, remote from homeCall centers or remote, handling customer calls
Employer & IndustryRetail, tech, e-commerce companiesTelecommunications, retail, service industries
Search & ComparisonOften compared for remote customer support rolesCommonly compared with chat roles for communication methods

Virtual Chat Customer Service and Virtual Phone Customer Service both involve remote customer support roles. The main difference lies in the communication method: chat versus phone. Both roles require strong communication skills and customer service experience, but chat roles focus on written communication, while phone roles emphasize verbal skills. Employers in various industries hire for both positions, often offering similar credentials and work environments.

What are the key skills and qualifications needed to thrive as a virtual chat customer service representative?

To thrive as a Virtual Chat Customer Service Representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems like Salesforce or Zendesk, and ticketing tools is typically required. Excellent multitasking, patience, and a customer-centric attitude help representatives stand out in handling multiple conversations efficiently. These skills and qualities are vital to deliver timely, accurate, and positive support experiences in a fast-paced digital environment.

What are the most commonly searched types of Chat Customer Service jobs in Missouri?

The most popular types of Chat Customer Service jobs in Missouri are:

What are popular job titles related to Virtual Chat Customer Service jobs in Missouri?

For Virtual Chat Customer Service jobs in Missouri, the most frequently searched job titles are:

What job categories do people searching Virtual Chat Customer Service jobs in Missouri look for?

The top searched job categories for Virtual Chat Customer Service jobs in Missouri are:

What cities in Missouri are hiring for Virtual Chat Customer Service jobs?

Cities in Missouri with the most Virtual Chat Customer Service job openings:

Virtual Chat Customer Service jobs near you
Infographic showing various Virtual Chat Customer Service job openings in Missouri as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $33,141 per year, or $15.9 per hour.

Customer Service Chat Representative

etrailer

Wentzville, MO • On-site

$18/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 17 days ago

Job description

Customer Service Chat Representative

Level: Entry
Job Location: Missouri - Wentzville, MO
Position Type: Full Time
Starting Rate: $18.00
Job Shifts: Consistent Work Schedule. Schedule includes an evening and an occasional weekend.

Customer Service Chat Representative - Join Our Adventure!

Are you passionate about helping others and eager to learn new things? Do you enjoy fast-paced environments and making a positive impact? If so, we’d love for you to join our growing team at etrailer.com!

At etrailer.com, we’re dedicated to guiding our neighbors (our customers) on their journeys—whether it's camping, traveling, towing, or any other adventure. Our Customer Service team is the heartbeat of our company, and we rely on you to create personalized experiences at every step of the journey.

What You'll Do:

  • Serve our Neighbors: Communicate with neighbors via chat to assist with a range of inquiries and provide personalized solutions.
  • Build Strong Connections: Establish lasting relationships with our neighbors, ensuring every chat is an opportunity to offer thoughtful recommendations and guidance tailored to their needs.
  • Use Technology & Resources: Work with computers and a variety of tools to process orders, track neighbor details, and enhance the neighbor’s experience with us.
  • Collaborate for Success: Partner with teammates to solve challenges, improve processes, and ensure every neighbor feels valued and heard throughout their journey.
  • Stay Curious & Learn: Continuously seek out opportunities to improve your role, refine your product knowledge, and enhance the neighbor experience.
  • Own the Experience: Take responsibility for ensuring every interaction—whether it’s assisting with a product inquiry or supporting an order—is positive and memorable for our neighbors.

What We Offer:

  • Competitive Pay: Starting at $18/hour with opportunities for growth.
  • Location: Conveniently located in Wentzville, MO near Highways 40, 61, 64, and 70.
  • Learning & Growth: Continuous hands-on training, collaboration, and a Peer Mentor program to help guide your journey.
  • Cool Perks: Fun company events, access to borrow outdoor gear, adjustable desks, and a bright, open office with plenty of natural light.
  • Benefits: Paid holidays, paid vacations, 401k matching, medical, vision, dental, and more!

Who You Are:

  • Passionate about helping others and providing top-notch service.
  • Enthusiastic about the outdoors—camping, traveling, towing, trailers, or any adventure!
  • A team player who enjoys collaborating and learning.
  • Eager to grow and develop both personally and professionally.

Ready to embark on a fulfilling journey with us? Apply today and let's make an impact—together!

Apply