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Virtual Chat Bot Jobs in New York (NOW HIRING)

Transcend Softech LLC

Senior AI Engineer

New York, NY · On-site

$134K - $176K/yr

New York, NY Long Term Contract Gen-AI Certification is highly desired In this role, you will build core artificial intelligence capabilities, including virtual assistants in both voice and chat bot ...

All JobsChat Bot JobsVirtual Chat Bot JobsVirtual Chat Bot Jobs in New York

Virtual Chat Bot information

What is the difference between Virtual Chat Bot vs Customer Service Representative?

AspectVirtual Chat BotCustomer Service Representative
CredentialsNone required; basic technical knowledge helpfulHigh school diploma or equivalent; customer service training often needed
Work EnvironmentRemote, AI-driven platformsOffice or call center, in-person or remote
Industry UsageUsed across industries for automationCustomer support roles in various sectors
Primary RoleAutomate responses, handle FAQsResolve complex customer issues, provide personalized support

While Virtual Chat Bots automate routine inquiries and operate in digital environments, Customer Service Representatives provide personalized assistance and handle complex issues in human interactions. Both roles are essential in customer support but differ significantly in their approach and required skills.

What are the most commonly searched types of Chat Bot jobs in New York? The most popular types of Chat Bot jobs in New York are:
What cities in New York are hiring for Virtual Chat Bot jobs? Cities in New York with the most Virtual Chat Bot job openings:
Virtual Chat Bot jobs near you
Infographic showing various Virtual Chat Bot job openings in New York as of July 2026, with employment types broken down into 84% Full Time, 10% Part Time, 2% Temporary, and 4% Contract. Highlights an 41% Physical, 2% Hybrid, and 57% Remote job distribution.

ServiceNow Developer - Remote

NAVA Software Solutions

Jersey City, NJ • On-site, Remote

$59 - $81.25/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

NAVA Software solutions is looking for a ServiceNow Developer
Details:
ServiceNow Developer
Location: Remote
Duration: 6-12 months
Must have skills:
Employee Center
Virtual Agent
Chat bot
Required:
  • 5+ years of experience in ServiceNow Development
  • Experience with ServiceNow Virtual Agent, ServiceNow integration with any AI tool.
  • ITSM experience.
  • Employee Center experience.
  • Virtual Agent conversation building/scripting experience.
  • Demonstrated leadership skills in creating a team-oriented culture.
  • Problem solving; identifies effective and efficient solutions for complex problems and looks beyond the obvious and uses critical thinking to drive superior results.
  • Ability to Identify problems analytically, develop solutions and implement an effective course of action.
  • Assertive and hands on professional, who thrives in a fast paced, change-rich environment.
  • Must have proven work experience as an "influencer" and ability to own and drive the product and/or specific product features. Ability to coach, counsel and motivate others.
  • Interpersonal skills: Help negotiate priorities and resolve conflicts among project stakeholders (such as customers, product management, and development team).
  • Ability to plan, prioritize and organize effectively.
  • Ability to think critically and constructively about complex business problems, clearly communicate analysis, and present solutions to address the real business needs.
  • Presentation skills preferred. Excellent verbal and written communication skills.
  • Bright, energetic, assertive, and hands-on professional who thrives in a fast-paced environment.

Desired:
  • Service Portal to Employee Center migration
  • Now Mobile

Skills:
  • Natural Language Processing (NLP) concepts
  • Detailed knowledge of conversational interfaces (can be in different solutions)
  • Proven configuration/development experience within ServiceNow
  • Experience in ServiceNow scripting languages and methods

Glide Classes, server and client (GlideRecord, GlideAjax etc.)
Script Includes, Ajax scripts
UI Macros, UI Pages, (server and client: Jelly, JavaScript)
  • Customer service/ customer experience focused
  • Knowledge of virtual agent designer is preferred.
  • Understanding of integration solutions as it pertains to ServiceNow SaaS and other projects.

ServiceNow Custom Chat Configuration Integration Framework (CCCIF)
ServiceNow REST APIs, Processor Scripts, IntegrationHub
Cisco Webex Messenger Service, Embedded Apps
NAVA Software Solutions logo

About NAVA Software Solutions

Sourced by ZipRecruiter

NAVA is a strategic partner for companies seeking to develop or customize software and products. Our team of experts leverages cutting-edge technology and deep industry knowledge to provide customized solutions that drive business success. Whether you're looking to improve your operations, increase efficiency, or bring a new product to market, NAVA has the expertise and resources to help you achieve your goals. Trust us to be your partner in software and product development.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Rocky Hill, CT, US

Social media

Facebook

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