ZipRecruiter

Log In

1

Virtual Chat Assistant Jobs in Raleigh, NC (NOW HIRING)

David's Bridal, LLC.

Operations Supervisor

Raleigh, NC · On-site

$14.20 - $17.94/hr

As a member of the management team, you will assist in building and retaining a high performing ... Communicates daily sales goals to all team members and drives action through Chat Ins/Chat Outs.

Oshi Health

Patient Financial Services Specialist

Raleigh, NC · On-site +1

$17.50 - $23.25/hr

... chat, and other communication channels. * Educate patients on insurance coverage, out-of-pocket ... Experience in telehealth or virtual care. * Experience with patient billing technology, payment ...

McKesson Corporation

Health Services Specialist

Cary, NC · On-site

$17.99 - $29.98/hr

... chat or email Utilize all available resources to secure copay assistance funding for patients in ... Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related ...

McKesson

Sr. Patient Access Inbound Specialist

Cary, NC · On-site

$19.87 - $33.11/hr

Manage and reply to internal written communications and requests received via chat or email ... Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related ...

Posted today

3M

Manufacturing Technology Specialist

Moncure, NC · On-site

$145K - $178K/yr

Chat with Max For assistance with searching through our current job openings or for more information about all things 3M, visit Max, our virtual recruiting assistant on 3M.com/careers. Applicable to ...

3M

Production Operator

Moncure, NC

$23.92/hr

Chat with Max For assistance with searching through our current job openings or for more information about all things 3M, visit Max, our virtual recruiting assistant on 3M.com/careers. All US-based ...

3M

Maintenance Mechanic

Moncure, NC

$32.54/hr

Chat with Max For assistance with searching through our current job openings or for more information about all things 3M, visit Max, our virtual recruiting assistant on 3M.com/careers. The starting ...

3M

Maintenance Mechanic

Angier, NC · On-site

$32.54/hr

Chat with Max For assistance with searching through our current job openings or for more information about all things 3M, visit Max, our virtual recruiting assistant on 3M.com/careers. The starting ...

3M

Maintenance Mechanic

Moncure, NC · On-site

$32.54/hr

Chat with Max For assistance with searching through our current job openings or for more information about all things 3M, visit Max, our virtual recruiting assistant on 3M.com/careers. The starting ...

next page

Showing results 1-20

All JobsChat JobsVirtual Chat Assistant JobsVirtual Chat Assistant Jobs in Raleigh, NC

Virtual Chat Assistant information

See Raleigh, NC salary details

$11

$23

$32

How much do virtual chat assistant jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for virtual chat assistant in Raleigh, NC is $23.72, according to ZipRecruiter salary data. Most workers in this role earn between $19.86 and $26.63 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a virtual chat assistant?

To thrive as a Virtual Chat Assistant, you need strong written communication skills, quick typing abilities, and familiarity with customer service best practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and helpdesk software is typically required. Exceptional interpersonal skills, patience, and multitasking abilities help you stand out in this role. These skills are crucial for efficiently resolving customer inquiries, ensuring satisfaction, and maintaining a positive brand image in a remote environment.

What is a virtual chat assistant?

Virtual chat assistants are professionals who provide customer support, information, or other assistance online, primarily through chat platforms. They handle tasks such as answering customer inquiries, resolving issues, providing product or service information, and sometimes performing administrative work. Virtual chat assistants can work for a variety of industries and often work remotely, making them a flexible option for both employers and employees. Their goal is to ensure customers receive prompt, accurate, and helpful responses to their questions or concerns.

What is the difference between Virtual Chat Assistant vs Customer Service Representative?

AspectVirtual Chat AssistantCustomer Service Representative
CredentialsBasic computer skills, communication skillsHigh school diploma, customer service training
Work EnvironmentRemote, online platformsCall centers, retail stores, offices
Industry UsageE-commerce, tech companies, online servicesRetail, telecom, banking
Job FocusHandling online chats, providing info, troubleshootingPhone calls, in-person support, email

While both roles involve assisting customers, Virtual Chat Assistants primarily handle online chat inquiries remotely, focusing on digital communication. Customer Service Representatives often work in person or over the phone, providing direct support. The roles overlap in communication skills and industry usage but differ mainly in work environment and interaction methods.

What are some common challenges virtual chat assistants face when communicating with customers online?

Virtual Chat Assistants often encounter challenges such as interpreting ambiguous customer queries, managing multiple conversations simultaneously, and maintaining a consistent, friendly tone across all interactions. They must quickly adapt to different customer personalities and resolve issues efficiently, even with limited context. Continuous learning about company products and services, as well as utilizing knowledge bases, helps overcome these challenges and ensures high-quality support.
What are popular job titles related to Virtual Chat Assistant jobs in Raleigh, NC? For Virtual Chat Assistant jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Virtual Chat Assistant jobs in Raleigh, NC look for? The top searched job categories for Virtual Chat Assistant jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Virtual Chat Assistant jobs? Cities near Raleigh, NC with the most Virtual Chat Assistant job openings:
Virtual Chat Assistant jobs near you
Infographic showing various Virtual Chat Assistant job openings in Raleigh, NC as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 1% Temporary, and 3% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $49,332 per year, or $23.7 per hour.

Virtual Travel Customer Service

Genovaire Travel Group

Raleigh, NC • Remote

$14.50 - $18.50/hr

Full-time

Posted 9 days ago

Job description

We are hiring a Virtual Travel Customer Service professional to assist clients with trip preparation and support throughout their travel experience. This role centers on answering questions, managing requests, and helping travelers feel confident and prepared.

Key Responsibilities

  • Provide assistance through email, chat, and phone communication

  • Help with itinerary changes, updates, and general travel questions

  • Provide destination and travel guideline information

  • Follow up with travelers before departure

  • Resolve concerns while maintaining a positive customer experience

Ideal Candidate

  • Friendly and professional communication style

  • Customer support experience preferred

  • Reliable and organized

  • Comfortable using online tools and learning new systems

  • Interest in travel and client satisfaction

What We Offer

  • Remote work flexibility

  • Training provided

  • Ongoing team support

  • Professional development opportunities

  • Access to travel-related perks

Apply