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Virtual Chat Assistant Jobs in Raleigh, NC (NOW HIRING)

H&R Block

Block Advisor Tax Advisor

Durham, NC · On-site

We assist our clients in reaching their financial goals year-round. What you'll bring to the team ... Comfort working with virtual tools - video conferencing and chat * Experience working in a fast ...

H&R Block

Block Advisor Tax Advisor

Raleigh, NC · On-site

We assist our clients in reaching their financial goals year-round. What you'll bring to the team ... Comfort working with virtual tools - video conferencing and chat * Experience working in a fast ...

H&R Block

Block Advisor Tax Advisor

Cary, NC · On-site

We assist our clients in reaching their financial goals year-round. What you'll bring to the team ... Comfort working with virtual tools - video conferencing and chat * Experience working in a fast ...

3M

Maintenance Technician

Moncure, NC · On-site

$32.54/hr

Chat with Max For assistance with searching through our current job openings or for more information about all things 3M, visit Max, our virtual recruiting assistant on 3M.com/careers. The starting ...

3M

Maintenance Mechanic

Moncure, NC · On-site

$32.54/hr

Chat with Max For assistance with searching through our current job openings or for more information about all things 3M, visit Max, our virtual recruiting assistant on 3M.com/careers. The starting ...

3M

Production Operator

Moncure, NC

$23.92/hr

Chat with Max For assistance with searching through our current job openings or for more information about all things 3M, visit Max, our virtual recruiting assistant on 3M.com/careers. All US-based ...

3M

Maintenance Mechanic

Moncure, NC

$32.54/hr

Chat with Max For assistance with searching through our current job openings or for more information about all things 3M, visit Max, our virtual recruiting assistant on 3M.com/careers. The starting ...

3M

Maintenance Mechanic

Moncure, NC

$32.54/hr

Chat with Max For assistance with searching through our current job openings or for more information about all things 3M, visit Max, our virtual recruiting assistant on 3M.com/careers. The starting ...

3M

Production Operator

Moncure, NC · On-site

$23.92/hr

Chat with Max For assistance with searching through our current job openings or for more information about all things 3M, visit Max, our virtual recruiting assistant on 3M.com/careers. All US-based ...

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All JobsChat JobsVirtual Chat Assistant JobsVirtual Chat Assistant Jobs in Raleigh, NC

Virtual Chat Assistant information

See Raleigh, NC salary details

$11

$23

$32

How much do virtual chat assistant jobs pay per hour?

As of May 31, 2026, the average hourly pay for virtual chat assistant in Raleigh, NC is $23.72, according to ZipRecruiter salary data. Most workers in this role earn between $19.86 and $26.63 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Virtual Chat Assistant, and why are they important?

To thrive as a Virtual Chat Assistant, you need strong written communication skills, quick typing abilities, and familiarity with customer service best practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and helpdesk software is typically required. Exceptional interpersonal skills, patience, and multitasking abilities help you stand out in this role. These skills are crucial for efficiently resolving customer inquiries, ensuring satisfaction, and maintaining a positive brand image in a remote environment.

What are some common challenges Virtual Chat Assistants face when communicating with customers online?

Virtual Chat Assistants often encounter challenges such as interpreting ambiguous customer queries, managing multiple conversations simultaneously, and maintaining a consistent, friendly tone across all interactions. They must quickly adapt to different customer personalities and resolve issues efficiently, even with limited context. Continuous learning about company products and services, as well as utilizing knowledge bases, helps overcome these challenges and ensures high-quality support.

What are virtual chat assistants?

Virtual chat assistants are professionals who provide customer support, information, or other assistance online, primarily through chat platforms. They handle tasks such as answering customer inquiries, resolving issues, providing product or service information, and sometimes performing administrative work. Virtual chat assistants can work for a variety of industries and often work remotely, making them a flexible option for both employers and employees. Their goal is to ensure customers receive prompt, accurate, and helpful responses to their questions or concerns.

What is the difference between Virtual Chat Assistant vs Customer Service Representative?

AspectVirtual Chat AssistantCustomer Service Representative
CredentialsBasic computer skills, communication skillsHigh school diploma, customer service training
Work EnvironmentRemote, online platformsCall centers, retail stores, offices
Industry UsageE-commerce, tech companies, online servicesRetail, telecom, banking
Job FocusHandling online chats, providing info, troubleshootingPhone calls, in-person support, email

While both roles involve assisting customers, Virtual Chat Assistants primarily handle online chat inquiries remotely, focusing on digital communication. Customer Service Representatives often work in person or over the phone, providing direct support. The roles overlap in communication skills and industry usage but differ mainly in work environment and interaction methods.

What are popular job titles related to Virtual Chat Assistant jobs in Raleigh, NC? For Virtual Chat Assistant jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Virtual Chat Assistant jobs in Raleigh, NC look for? The top searched job categories for Virtual Chat Assistant jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Virtual Chat Assistant jobs? Cities near Raleigh, NC with the most Virtual Chat Assistant job openings:
Virtual Chat Assistant jobs near you
Infographic showing various Virtual Chat Assistant job openings in Raleigh, NC as of May 2026, with employment types broken down into 78% Full Time, and 22% Part Time. Highlights an 78% In-person, and 22% Remote job distribution, with an average salary of $49,332 per year, or $23.7 per hour.

Remote Travel Client Concierge Growth & Training

Dreamstravelcr

Raleigh, NC • Remote

$15 - $19.50/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Virtual Travel Client Services Coordinator Weare hiring a Virtual Travel Client Services Coordinator to assist clientsthroughout their travel journey. In this role, you will provide support, sharehelpful information, and ensure clients feel prepared for their trips. Key Responsibilities Communicate withclients via email, phone, and chat Assist withreviewing travel plans and confirming details Provideinformation about travel destinations and guidelines Follow up withclients before departure Address inquiries and escalate when needed Ideal Candidate Strongcommunication and interpersonal skills Organized anddependable Comfortable usingonline tools Customer serviceexperience preferred Interest intravel Perks Fully remote role Flexible hoursTraining provided Growthopportunities Supportive teamenvironment #J-18808-Ljbffr

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