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Virtual Chat Assistant Jobs in Raleigh, NC (NOW HIRING)

kgs

Help Desk Representative 2

Durham, NC · On-site

$17 - $21.75/hr

... SMEs will assist as follows: * One SME may take over as ACD freeing up another lead * Virtual ... See the SME Team Chat Shared Folder there is an "ALL HANDS-ON Deck" folder * see " ALL HANDS-ON ...

3M

Maintenance Mechanic

Holly Springs, NC

$32.54/hr

Chat with Max For assistance with searching through our current job openings or for more information about all things 3M, visit Max, our virtual recruiting assistant on 3M.com/careers. The starting ...

3M

Weekend Maintenance Mechanic - 6AM-6PM

Garner, NC

$32.54/hr

Chat with Max For assistance with searching through our current job openings or for more information about all things 3M, visit Max, our virtual recruiting assistant on 3M.com/careers. The starting ...

3M

Maintenance Mechanic

Pittsboro, NC

$32.54/hr

Chat with Max For assistance with searching through our current job openings or for more information about all things 3M, visit Max, our virtual recruiting assistant on 3M.com/careers. The starting ...

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All JobsChat JobsVirtual Chat Assistant JobsVirtual Chat Assistant Jobs in Raleigh, NC

Virtual Chat Assistant information

See Raleigh, NC salary details

$11

$23

$32

How much do virtual chat assistant jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for virtual chat assistant in Raleigh, NC is $23.72, according to ZipRecruiter salary data. Most workers in this role earn between $19.86 and $26.63 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Virtual Chat Assistant, and why are they important?

To thrive as a Virtual Chat Assistant, you need strong written communication skills, quick typing abilities, and familiarity with customer service best practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and helpdesk software is typically required. Exceptional interpersonal skills, patience, and multitasking abilities help you stand out in this role. These skills are crucial for efficiently resolving customer inquiries, ensuring satisfaction, and maintaining a positive brand image in a remote environment.

What are virtual chat assistants?

Virtual chat assistants are professionals who provide customer support, information, or other assistance online, primarily through chat platforms. They handle tasks such as answering customer inquiries, resolving issues, providing product or service information, and sometimes performing administrative work. Virtual chat assistants can work for a variety of industries and often work remotely, making them a flexible option for both employers and employees. Their goal is to ensure customers receive prompt, accurate, and helpful responses to their questions or concerns.

What is the difference between Virtual Chat Assistant vs Customer Service Representative?

AspectVirtual Chat AssistantCustomer Service Representative
CredentialsBasic computer skills, communication skillsHigh school diploma, customer service training
Work EnvironmentRemote, online platformsCall centers, retail stores, offices
Industry UsageE-commerce, tech companies, online servicesRetail, telecom, banking
Job FocusHandling online chats, providing info, troubleshootingPhone calls, in-person support, email

While both roles involve assisting customers, Virtual Chat Assistants primarily handle online chat inquiries remotely, focusing on digital communication. Customer Service Representatives often work in person or over the phone, providing direct support. The roles overlap in communication skills and industry usage but differ mainly in work environment and interaction methods.

What are some common challenges Virtual Chat Assistants face when communicating with customers online?

Virtual Chat Assistants often encounter challenges such as interpreting ambiguous customer queries, managing multiple conversations simultaneously, and maintaining a consistent, friendly tone across all interactions. They must quickly adapt to different customer personalities and resolve issues efficiently, even with limited context. Continuous learning about company products and services, as well as utilizing knowledge bases, helps overcome these challenges and ensures high-quality support.
What are popular job titles related to Virtual Chat Assistant jobs in Raleigh, NC? For Virtual Chat Assistant jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Virtual Chat Assistant jobs in Raleigh, NC look for? The top searched job categories for Virtual Chat Assistant jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Virtual Chat Assistant jobs? Cities near Raleigh, NC with the most Virtual Chat Assistant job openings:
Virtual Chat Assistant jobs near you
Infographic showing various Virtual Chat Assistant job openings in Raleigh, NC as of July 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, 1% Temporary, and 3% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $49,332 per year, or $23.7 per hour.
Only W2_Contract || ServiceNow Now Assist Consultant || Remote

Only W2_Contract || ServiceNow Now Assist Consultant || Remote

Noblesoft Technologies

Raleigh, NC • On-site

$50 - $55/hr

Contractor

Posted 19 days ago

Job description

Title:  ServiceNow Now Assist Consultant

Location: Remote, USA

Duration: Long-Term contract

Webcam Interview

Job Description – ServiceNow Now Assist Consultant

Experience Level: Mid-Senior (8–10+ years ServiceNow experience)

Position Overview

We are seeking an experienced ServiceNow Now Assist Consultant to lead the implementation, configuration, and optimization of ServiceNow Generative AI capabilities for an ITAR-regulated environment. The ideal candidate will have hands-on experience deploying ServiceNow Now Assist solutions and enabling AI-powered service experiences across enterprise workflows. The consultant will work closely with business stakeholders, platform administrators, architects, and development teams to deliver AI-driven automation, improve user experience, and increase operational efficiency while ensuring compliance with security and regulatory requirements.

Key Responsibilities

ServiceNow Now Assist Implementation

•                Implement and configure ServiceNow Now Assist capabilities.

•                Enable AI-powered features such as:

•                Incident summarization

•                Case summarization

•                Resolution note generation

•                Knowledge article generation

•                Chat summarization

•                Virtual Agent integration

•                AI Search

•                Intelligent recommendations

•                Configure prompts, AI actions, and governance controls.

•                Support deployment of AI-driven workflows across ServiceNow modules.

Solution Design & Development

•                Gather business requirements and translate them into ServiceNow solutions.

•                Design scalable and secure ServiceNow architectures.

•                Develop and configure workflows, integrations, and automation.

•                Create technical documentation and implementation guides.

AI Governance & Compliance

•                Ensure compliance with ITAR, security, and data governance requirements.

•                Implement controls for AI model usage and sensitive data handling.

•                Support risk assessments and audit activities.

Stakeholder Engagement

•                Conduct workshops, demos, and user training sessions.

•                Provide recommendations for AI adoption and process optimization.

•                Collaborate with ServiceNow platform owners and business teams.

Required Qualifications

•                5+ years of ServiceNow implementation experience.

•                2+ years of experience with ServiceNow AI capabilities or Now Assist.

•                Strong understanding of ServiceNow platform architecture.

•                Experience configuring:

•                ITSM

•                Virtual Agent

•                Knowledge Management

•                Flow Designer

•                IntegrationHub

•                Experience with REST/SOAP integrations.

•                Strong scripting skills (JavaScript, Glide APIs).

•                Experience with Agile delivery methodologies.

Preferred Qualifications

•                Experience implementing Now Assist for:

•                ITSM

•                HRSD

•                Customer Service Management (CSM)

•                IT Operations Management (ITOM)

•                Understanding of Generative AI, Prompt Engineering, and RAG concepts.

•                Experience with AI governance and responsible AI practices.

•                Experience working in regulated industries such as Aerospace, Defense, Government, or Manufacturing.

Preferred Certifications

•                ServiceNow Certified System Administrator

•                ServiceNow Certified Application Developer

•                ServiceNow Certified Implementation Specialist - ITSM

•                ServiceNow AI/Now Assist certifications preferred

Desired Skills

•                ServiceNow Now Assist

•                Generative AI

•                Prompt Engineering

•                AI Search

•                Flow Designer

•                Integration Hub

•                JavaScript

•                REST APIs

•                CMDB

•                CSDM

•                Agile/Scrum