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Virtual Chat Assistant Jobs in Missouri (NOW HIRING)

StoneX

Desktop Support Engineer

Kansas City, MO · On-site

... tasks. * Assist with virtual desktop and remote access support under guidance from senior team ... chat, or remotely. * Follow corporate governance standards, security policies, and approved support ...

American Dining Creations

Prep Cook

Columbia, MO

$13.50 - $17.25/hr

Chat with Scout, our virtual hiring assistant to apply for this position right from your mobile device. Text JOB to (315) 803-6049 to get started! #LI-DNI

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Virtual Chat Assistant information

What is a virtual chat assistant?

Virtual chat assistants are professionals who provide customer support, information, or other assistance online, primarily through chat platforms. They handle tasks such as answering customer inquiries, resolving issues, providing product or service information, and sometimes performing administrative work. Virtual chat assistants can work for a variety of industries and often work remotely, making them a flexible option for both employers and employees. Their goal is to ensure customers receive prompt, accurate, and helpful responses to their questions or concerns.

What are the key skills and qualifications needed to thrive as a virtual chat assistant?

To thrive as a Virtual Chat Assistant, you need strong written communication skills, quick typing abilities, and familiarity with customer service best practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and helpdesk software is typically required. Exceptional interpersonal skills, patience, and multitasking abilities help you stand out in this role. These skills are crucial for efficiently resolving customer inquiries, ensuring satisfaction, and maintaining a positive brand image in a remote environment.

What are some common challenges virtual chat assistants face when communicating with customers online?

Virtual Chat Assistants often encounter challenges such as interpreting ambiguous customer queries, managing multiple conversations simultaneously, and maintaining a consistent, friendly tone across all interactions. They must quickly adapt to different customer personalities and resolve issues efficiently, even with limited context. Continuous learning about company products and services, as well as utilizing knowledge bases, helps overcome these challenges and ensures high-quality support.

What is the difference between Virtual Chat Assistant vs Customer Service Representative?

AspectVirtual Chat AssistantCustomer Service Representative
CredentialsBasic computer skills, communication skillsHigh school diploma, customer service training
Work EnvironmentRemote, online platformsCall centers, retail stores, offices
Industry UsageE-commerce, tech companies, online servicesRetail, telecom, banking
Job FocusHandling online chats, providing info, troubleshootingPhone calls, in-person support, email

While both roles involve assisting customers, Virtual Chat Assistants primarily handle online chat inquiries remotely, focusing on digital communication. Customer Service Representatives often work in person or over the phone, providing direct support. The roles overlap in communication skills and industry usage but differ mainly in work environment and interaction methods.

How do you become a virtual chat assistant?

To become a virtual chat assistant, you typically need strong communication skills, basic computer literacy, and familiarity with chat platforms or customer service tools. Many roles require a high school diploma or equivalent, and some employers may prefer prior customer service experience or relevant certifications. Training is often provided by the employer to familiarize new assistants with specific software and protocols.

How to become a virtual chat assistant?

To become a virtual chat assistant, you typically need strong communication skills, basic computer literacy, and familiarity with chat or customer service platforms. Many roles require a high school diploma or equivalent, and some employers prefer prior customer service experience or relevant certifications. Flexibility and the ability to work independently are also important qualities for this role.

What are popular job titles related to Virtual Chat Assistant jobs in Missouri?

For Virtual Chat Assistant jobs in Missouri, the most frequently searched job titles are:

What job categories do people searching Virtual Chat Assistant jobs in Missouri look for?

The top searched job categories for Virtual Chat Assistant jobs in Missouri are:

What cities in Missouri are hiring for Virtual Chat Assistant jobs?

Cities in Missouri with the most Virtual Chat Assistant job openings:

Virtual Chat Assistant jobs near you
Infographic showing various Virtual Chat Assistant job openings in Missouri as of August 2026, with employment types broken down into 2% As Needed, 74% Full Time, 20% Part Time, 1% Temporary, and 3% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Desktop Support Engineer

Stonex Group, Inc.

Kansas City, MO • On-site

Full-time

Re-posted 14 days ago

Job description

Overview
Connecting clients to markets - and talent to opportunity.
With 5,400+ employees and over 80,000 institutional, commercial, and payments clients, we operate from more than 80 offices spread across six continents. As a Fortune 100, Nasdaq-listed provider, we connect clients to the global markets - focusing on innovation, human connection, and providing world-class products and services to all types of investors.
Whether you want to forge a career connecting our retail clients to potential trading opportunities, or ingrain yourself in the world of institutional investing, StoneX Group is made up of four business segments that offer endless potential for progression and growth.
Corporate: Engage in a deep variety of business-critical activities that keep our company running efficiently. From strategic marketing and financial management to human resources and operational oversight, you'll have the opportunity to optimize processes and implement game-changing policies.
Responsibilities
Position Purpose:
The Desktop Support Analyst is an entry-level contributor within the Enterprise Technology and Support Services organization, responsible for providing timely, professional technical support to end users across desktop, laptop, peripheral, software, and basic network-related issues.
This role focuses on learning standard support processes, resolving common incidents and service requests, documenting work accurately, and escalating more complex issues to senior Desktop Support team members or appropriate support teams as needed.
Primary Duties will include:
Technical Support & Operations
  • Provide first-level troubleshooting and support for desktop hardware, laptops, peripherals, operating systems, and standard corporate applications.
  • Assist with hardware and software installations, desk moves, equipment setup, and basic configuration changes following established procedures.
  • Support routine desktop maintenance activities, including software updates, basic security configuration checks, and workstation readiness tasks.
  • Assist with virtual desktop and remote access support under guidance from senior team members.
  • Use approved remote support tools to diagnose common user issues and provide guided assistance to local and remote users.
Incident & Request Management
  • Monitor, triage, update, and resolve assigned incidents and service requests through the Incident/Help Desk Management System while following documented procedures and SLA expectations.
  • Escalate complex or unresolved technical issues to senior Desktop Support Analysts, leads, or specialized support teams with clear notes and troubleshooting details.
  • Ensure accurate documentation of resolutions and updates in the ticketing
Collaboration & Cross-Functional Support
  • Work with IT support teams and business users to resolve routine technical issues, support onboarding activities, and maintain a reliable desktop support experience.
  • Participate in basic project support activities such as equipment preparation, deployment assistance, user testing, and post-deployment follow-up.
  • Coordinate with partner teams when directed to gather information, confirm requirements, and support standard escalation procedures.
Teamwork, Documentation & Continuous Learning
  • Learn and follow established desktop support standards, troubleshooting steps, and escalation paths.
  • Demonstrate professional, customer-focused behavior when supporting users in person, by phone, through chat, or remotely.
  • Follow corporate governance standards, security policies, and approved support procedures when handling devices, accounts, and user data.
  • Support the development and maintenance of documentation, including Knowledge Base articles and standard operating procedures.
  • Attend team meetings and training sessions to build technical knowledge, understand support priorities, and stay aligned with team procedures.
Asset & Inventory Management
  • Assist with tracking, preparing, deploying, collecting, and updating inventory records for desktop equipment, peripherals, and assigned assets.
Other Responsibilities
  • Participate in scheduled remote satellite office wellness visits as (Company paid travel & reimbursed expenses will be provided)
  • Work flexible hours, including evenings and weekends, when
  • Perform other related duties as

Qualifications
To Land this role you will need:
  • Basic working knowledge of Windows desktop operating systems, including Windows 11.
  • Excellent customer service orientation with the ability to maintain professionalism under
  • Good problem-solving skills with the ability to follow troubleshooting steps, ask clarifying questions, and prioritize assigned work appropriately.
  • Clear verbal and written communication skills, with the ability to explain basic technical steps to technical and non-technical users.
  • Willingness to learn new tools, processes, and support procedures in a team-oriented environment.
  • Strong attention to detail, work ethic, and
  • Ability to interpret and apply policies, procedures, and technical
  • Ability to lift and install heavy desktop
  • Ability to work for extended periods at a computer

What will make you stand out:
  • 2+ years of desktop support, help desk, technical support, internship, lab, or equivalent hands-on technology experience.
  • Basic familiarity with Microsoft 365 applications such as Outlook, Teams, Word, Excel, and OneDrive.
  • Exposure to endpoint management or deployment tools such as Microsoft Intune, Autopilot, or SCCM is preferred but not required.
  • Basic understanding of IT security practices, including password handling, device protection, and appropriate access control.
  • Interest in learning financial services technology and business applications is preferred.
  • Exposure to virtual desktop environments is preferred but not required.
  • Experience or familiarity with remote support tools is preferred but not required.
Education & Certifications
  • High School Diploma required, Associate's Degree or higher
  • UK equivalent: A-Level Standard required; Degree
  • Industry certifications preferred (e.g., A+, Network+, Microsoft, HP, Dell).

Working environment:
  • On-site (5 days in office per week)

Apply