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Virtual Call Center Trainee Jobs in Suwanee, GA (NOW HIRING)

Payentry

Outbound Call Center Representative

Norcross, GA · On-site

$17 - $19/hr

... virtual, in-person, and phone meetings between business owners and sales team members • Outbound cold calling approximately 200 numbers daily in the call center from the call list • Other duties ...

1st Class Assist

Appointment Setter

Atlanta, GA · Remote

Company Description We are a new company that provides virtual assistance, inbound and outbound call center solutions and administration support to businesses at an affordable cost. Our services are ...

1st Class Assist

Appointment Setter

Atlanta, GA · On-site

Company Description We are a new company that provides virtual assistance, inbound and outbound call center solutions and administration support to businesses at an affordable cost. Our services are ...

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All JobsCall Center JobsVirtual Call Center Trainee JobsVirtual Call Center Trainee Jobs in Suwanee, GA

Virtual Call Center Trainee information

See Suwanee, GA salary details

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How much do virtual call center trainee jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for virtual call center trainee in Suwanee, GA is $16.63, according to ZipRecruiter salary data. Most workers in this role earn between $14.52 and $17.45 per hour, depending on experience, location, and employer.

What is a virtual call center trainee?

Virtual Call Center Trainees are individuals who are in the process of learning the skills and procedures needed to handle customer service or support calls remotely. These trainees typically undergo training on company policies, communication techniques, software systems, and problem-solving strategies. Their work is conducted entirely online, allowing them to assist customers from any location with internet access. The goal is to prepare them for a full role as virtual call center agents who can efficiently resolve customer inquiries and issues.

What are the key skills and qualifications needed to thrive as a virtual call center trainee, and why are they important?

To thrive as a Virtual Call Center Trainee, you need strong communication skills, basic computer proficiency, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, VoIP phone systems, and online chat platforms is commonly required. Active listening, patience, and problem-solving abilities help you stand out by effectively addressing customer needs and building rapport. These skills ensure efficient service delivery, customer satisfaction, and adaptability in a remote work environment.

What are some common challenges faced by virtual call center trainees and how can they be overcome?

Virtual Call Center Trainees often face challenges such as adapting to remote work technology, managing time independently, and quickly learning customer service protocols. To overcome these, it’s important to familiarize yourself with the call center’s software through training resources, establish a dedicated and quiet workspace, and proactively seek feedback from supervisors and peers. Building strong communication skills and staying organized will also help you handle a high volume of calls and deliver excellent customer service, which are key to advancing within the role.

What is the difference between Virtual Call Center Trainee vs Virtual Call Center Agent?

AspectVirtual Call Center TraineeVirtual Call Center Agent
CredentialsBasic training, onboardingCustomer service skills, sometimes certifications
Work EnvironmentTraining sessions, supervised environmentLive calls, independent work from home
Job RoleLearning and shadowingHandling customer inquiries, problem-solving

The Virtual Call Center Trainee is an entry-level position focused on training and skill development, often under supervision. In contrast, the Virtual Call Center Agent is responsible for managing customer interactions independently after training. Trainees are in a learning phase, while agents are active service providers. Both roles are essential in the call center industry, with trainees preparing for full agent responsibilities.

What are the most commonly searched types of Virtual Call Center jobs in Suwanee, GA?

The most popular types of Virtual Call Center jobs in Suwanee, GA are:

What are popular job titles related to Virtual Call Center Trainee jobs in Suwanee, GA?

For Virtual Call Center Trainee jobs in Suwanee, GA, the most frequently searched job titles are:

What job categories do people searching Virtual Call Center Trainee jobs in Suwanee, GA look for?

The top searched job categories for Virtual Call Center Trainee jobs in Suwanee, GA are:

What cities near Suwanee, GA are hiring for Virtual Call Center Trainee jobs?

Cities near Suwanee, GA with the most Virtual Call Center Trainee job openings:

Virtual Call Center Trainee jobs near you

Outbound Call Center Representative

Payentry

Norcross, GA

$17 - $19/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

Job description

Payentry is actively seeking outbound call center reps for our call center in Peachtree Corners, GA. This position schedules sales appointments for our sales teams by cold calling businesses and business owners.

What You'll Do:

Calling businesses to schedule appointments for our Sales Reps to meet with the business owners/decision makers to market our services

Communicating our payroll, HR, and payroll tax services to business owners on the phone

Scheduling virtual, in-person, and phone meetings between business owners and sales team members

Outbound cold calling approximately 200 numbers daily in the call center from the call list

Other duties as needed

What You Bring to the Table:

One year of sales, call center, or collections experience preferred

 Strong customer service or sales background

Experience in outbound calling and warm calling techniques

Prior experience in B2B sales and telemarketing would be beneficial

Good conversation and people skills essential


Where You'll Work:

 Schedule: Monday-Friday 9:00 A.M to 5:00 P.M, initially fully on-site with the opportunity for a hybrid model based on performance

This is a full-time position that does not require weekends or late nights

 Commuting to Peachtree Corners, GA is required initially before any remote opportunities are offered**


Total Rewards and Growth:

Compensation: $20-24 / hr. earned on average by team members in position less than one year (includes $17 / hr. base pay + significant incentive compensation based on performance).

Average total compensation: $35,000 for first-year team members, $40,000 for team members in position over one year; over $50,000+ for top-performing team members

Benefits: Payentry offers a benefits package that includes Medical, Dental, Vision, Life, Paid Time Off, and STD coverage as well as a 401(k) plan.


Payentry is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, sexual orientation, veteran status, or any other status protected by federal, state, or other applicable laws. Reasonable accommodation requests to apply or participate in the interview process may be submitted to internalhr@payentry.com

Employment Type: FULL_TIME

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