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Virtual Call Center Trainee Jobs in Colorado (NOW HIRING)

ATN Health

Virtual Medical Assistant

Castle Rock, CO · On-site +1

$18.50 - $23.75/hr

A multi-skilled virtual medical assistant dedicated to assisting in all clerical aspects of the ... At least 6 months in a Call Center environment is a plus preferred 1-2 years of Case management or ...

ATN Health

Virtual Medical Assistant

Arvada, CO · On-site +1

$18 - $23.25/hr

A multi-skilled virtual medical assistant dedicated to assisting in all clerical aspects of the ... At least 6 months in a Call Center environment is a plus preferred 1-2 years of Case management or ...

ATN Health

Virtual Medical Assistant

Brighton, CO · On-site +1

$19 - $24.50/hr

A multi-skilled virtual medical assistant dedicated to assisting in all clerical aspects of the ... At least 6 months in a Call Center environment is a plus preferred 1-2 years of Case management or ...

ATN Health

Virtual Medical Assistant

Northglenn, CO · On-site +1

$18 - $23/hr

A multi-skilled virtual medical assistant dedicated to assisting in all clerical aspects of the ... At least 6 months in a Call Center environment is a plus preferred 1-2 years of Case management or ...

ATN Health

Virtual Medical Assistant

Westminster, CO · On-site +1

$18 - $23/hr

A multi-skilled virtual medical assistant dedicated to assisting in all clerical aspects of the ... At least 6 months in a Call Center environment is a plus preferred 1-2 years of Case management or ...

ATN Health

Virtual Medical Assistant

Boulder, CO · On-site +1

$18.50 - $23.50/hr

A multi-skilled virtual medical assistant dedicated to assisting in all clerical aspects of the ... At least 6 months in a Call Center environment is a plus preferred 1-2 years of Case management or ...

ATN Health

Virtual Medical Assistant

Golden, CO · On-site +1

$18.25 - $23.50/hr

A multi-skilled virtual medical assistant dedicated to assisting in all clerical aspects of the ... At least 6 months in a Call Center environment is a plus preferred 1-2 years of Case management or ...

ATN Health

Virtual Medical Assistant

Broomfield, CO · On-site +1

$18 - $23/hr

A multi-skilled virtual medical assistant dedicated to assisting in all clerical aspects of the ... At least 6 months in a Call Center environment is a plus preferred 1-2 years of Case management or ...

ATN Health

Virtual Medical Assistant

Longmont, CO · On-site +1

$17.50 - $22.50/hr

A multi-skilled virtual medical assistant dedicated to assisting in all clerical aspects of the ... At least 6 months in a Call Center environment is a plus preferred 1-2 years of Case management or ...

ATN Health

Virtual Medical Assistant

Parker, CO · On-site +1

$18.25 - $23.50/hr

A multi-skilled virtual medical assistant dedicated to assisting in all clerical aspects of the ... At least 6 months in a Call Center environment is a plus preferred 1-2 years of Case management or ...

ATN Health

Virtual Medical Assistant

Denver, CO · On-site +1

$18.25 - $23.50/hr

A multi-skilled virtual medical assistant dedicated to assisting in all clerical aspects of the ... At least 6 months in a Call Center environment is a plus preferred 1-2 years of Case management or ...

ATN Health

Virtual Medical Assistant

Aurora, CO · On-site +1

$18 - $23/hr

A multi-skilled virtual medical assistant dedicated to assisting in all clerical aspects of the ... At least 6 months in a Call Center environment is a plus preferred 1-2 years of Case management or ...

AUTOPAY

Loan Specialist

Denver, CO · On-site

$37K - $150K/yr

As a virtual Finance & Insurance office, we connect customers with top lenders to secure ... Have sales, call center, or automotive experience. * Excel in fast‑paced, performance‑driven ...

Compass

Agent Experience Manager

Littleton, CO · On-site

$26 - $29/hr

Previous experience with live or virtual training a plus * Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus * Passion for supporting and serving agents ...

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All JobsCall Center JobsVirtual Call Center Trainee JobsVirtual Call Center Trainee Jobs in Colorado

Virtual Call Center Trainee information

What is a virtual call center trainee?

Virtual Call Center Trainees are individuals who are in the process of learning the skills and procedures needed to handle customer service or support calls remotely. These trainees typically undergo training on company policies, communication techniques, software systems, and problem-solving strategies. Their work is conducted entirely online, allowing them to assist customers from any location with internet access. The goal is to prepare them for a full role as virtual call center agents who can efficiently resolve customer inquiries and issues.

What are the key skills and qualifications needed to thrive as a virtual call center trainee, and why are they important?

To thrive as a Virtual Call Center Trainee, you need strong communication skills, basic computer proficiency, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, VoIP phone systems, and online chat platforms is commonly required. Active listening, patience, and problem-solving abilities help you stand out by effectively addressing customer needs and building rapport. These skills ensure efficient service delivery, customer satisfaction, and adaptability in a remote work environment.

What are some common challenges faced by virtual call center trainees and how can they be overcome?

Virtual Call Center Trainees often face challenges such as adapting to remote work technology, managing time independently, and quickly learning customer service protocols. To overcome these, it’s important to familiarize yourself with the call center’s software through training resources, establish a dedicated and quiet workspace, and proactively seek feedback from supervisors and peers. Building strong communication skills and staying organized will also help you handle a high volume of calls and deliver excellent customer service, which are key to advancing within the role.

What is the difference between Virtual Call Center Trainee vs Virtual Call Center Agent?

AspectVirtual Call Center TraineeVirtual Call Center Agent
CredentialsBasic training, onboardingCustomer service skills, sometimes certifications
Work EnvironmentTraining sessions, supervised environmentLive calls, independent work from home
Job RoleLearning and shadowingHandling customer inquiries, problem-solving

The Virtual Call Center Trainee is an entry-level position focused on training and skill development, often under supervision. In contrast, the Virtual Call Center Agent is responsible for managing customer interactions independently after training. Trainees are in a learning phase, while agents are active service providers. Both roles are essential in the call center industry, with trainees preparing for full agent responsibilities.

What are the most commonly searched types of Virtual Call Center jobs in Colorado?

The most popular types of Virtual Call Center jobs in Colorado are:

What are popular job titles related to Virtual Call Center Trainee jobs in Colorado?

For Virtual Call Center Trainee jobs in Colorado, the most frequently searched job titles are:

What job categories do people searching Virtual Call Center Trainee jobs in Colorado look for?

The top searched job categories for Virtual Call Center Trainee jobs in Colorado are:

What cities in Colorado are hiring for Virtual Call Center Trainee jobs?

Cities in Colorado with the most Virtual Call Center Trainee job openings:

Virtual Call Center Trainee jobs near you

Virtual Medical Assistant

ATN Health

Castle Rock, CO • On-site, Remote

$18.50 - $23.75/hr

Full-time

Re-posted 15 days ago

Job description

Description:
Full Job Description
Job Description:
Remote Medical Assistant - ATN Health
This is a remote position in Orlando, Florida
Job Description:
Provides excellent customer service. Performs pre-visit pre-charting calls to patients prior to their in-clinic visit. A multi-skilled virtual medical assistant dedicated to assisting in all clerical aspects of the rooming process to assist the in-office medical assistant in expediting onsite rooming in preparation for the patient's visit with their physician or APP.
Essential Functions:
• Conducting telephonic pre-visit check-ins on the patients of your assigned practice or practices. Spend 7-8 hours a day on the phone with patients to ensure all pre-visit information is solicited from the patient and documented in the patient's chart in preparation for their visit.
• Confirm reason for the visit, go over the medication list, social determinants of health, gaps in care, and eligibility for assistance or other referral services for each of your patients. Coordinate and collaborate with the practices' providers, and clinical and office staff to ensure the rooming process of the on-site visit is expedited.
• Making approximately 30-50 phone calls a day to yield the 12-16 patient interactions necessary to complete 20 minutes of registration for 12-15 patients a day.
• Doing all of the above while maintaining your patients' privacy, confidentiality, and safety, and adhering to ethical, legal, and accreditation/regulatory standards at all times.
Temperament:
• Highly professional on the phone
• Able to maintain a compassionate and engaging tone even with distrustful or unhappy patients
• Quick thinking to respond at the moment to patient questions and needs, with strong critical thinking skills to ask appropriate follow-up questions
• You must be able to work 40 hours a week, where you will be speaking to patients on the phone, staring at a computer screen, and sitting or standing at a desk for 8 hours a day.
• You must have a home office set up that will allow you to speak privately and maintain confidentiality with patients.
• Please note that this role is not compatible with being the caregiver for young children or dependent adults during your scheduled shift - your focus must be entirely on your patients and your patient interactions must be private.
• You must be highly self-motivated, organized, and able to work independently - you will be held to a high standard of quality and productivity for work that you are doing on your own.
• Complete health and social assessments to learn about their risks and how you can best help • Support patients in their healthcare journey
SKILLS, QUALIFICATIONS, AND REQUIRED EXPERIENCE
Organization/Prioritization
  • Ability to organize and prioritize assignments to work independently as well as a collaborative team member.

Organization/Prioritization
  • Possesses critical thinking, prioritization, and organizational skills.

Computers/Technology
  • Basic computer literacy and arithmetic skills.

Training/Support
  • Knowledge of ambulatory health care or related health care field.

Customer Service
  • Ability to provide dynamic customer service using various techniques including positive language, calming presence, attentiveness, clear communication, and patience.

Attention to Detail
  • Attention to detail and quality of work.

Communication
  • Ability to communicate effectively and courteously, both orally and in writing.

Experience Requirements:
1-2 years of Healthcare experience as a Certified/Registered Medical Assistant with active certification required.
1-2 years of Technology experience - preferably with multiple EMR/EHR systems, but at a minimum familiar with EPIC.
At least 6 months in a Call Center environment is a plus preferred
1-2 years of Case management or care coordination experience is a preferred
1-2 years of Experience working in a collaborative, fast-paced, entrepreneurial environment is ideal.
1 year of Computer experience for in putting data and reviewing patient demographic material.
Education Requirements
High School Diploma or GED equivalent
Medical Assistant Program: Certificate Required
Certification/Licensure Requirements :
Basic Life Support (BLS) required within 30 days
Certified Medical Assistant (CMA) required at time of hire
Current Procedural Terminology (CPT)preferred at time of hire
Equipment and work aids may include:
Computer, telephone, calculator, fax machine, copy machine. Other equipment as determined by the practice. We will provide you with a company computer and all of the software you need to make patient calls and do your job, but your home office setup must also include:
  • A second monitor (so that you can have multiple windows open with different software and resources all available at the same time);
  • Fast and reliable internet

Working Conditions:
Please note that this role is not compatible with being the caregiver for young children or dependent adults during your scheduled shift - your focus must be entirely on your patients and your patient interactions must be private.

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