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Virtual Call Center Representative Jobs in Wethersfield, CT

MMC Group

Call Center Representative

East Hartford, CT · On-site

$19.94/hr

  • Medical

  • Dental

  • Vision

  • Life

If you're a great listener, enjoy helping others, and thrive in a fast-paced call center environment, we'd love to meet you! What You'll Do As a Customer Service Representative, you'll play an ...

Goodwin University

Call Center Representative

East Hartford, CT · On-site

$36K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Call Center Representative Hot Job East Hartford, CT - East Hartford, CT 06118 Overview Position Type Full Time Description The mission of Goodwin University is to educate a diverse student ...

Goodwin University

Call Center Representative

East Hartford, CT · On-site

$36K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Meets performance and service objectives in a fast-paced call center environment * Staffs multi-line reception area on occasion * Provides support to the Admissions front desk * Conducts all work in ...

Goodwin College

Call Center Representative

East Hartford, CT · On-site

$36K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Meets performance and service objectives in a fast-paced call center environment * Staffs multi-line reception area on occasion * Provides support to the Admissions front desk * Conducts all work in ...

Advanced Window Systems

Call Center Representative

Cromwell, CT · On-site

$45K - $81K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

What You'll Do as an Inside Sales Representative: * Connect with Customers: Engage with warm leads generated by our marketing team. * Qualify Opportunities: Pre-qualify potential customers to ...

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Virtual Call Center Representative information

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$10

$17

$24

How much do virtual call center representative jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for virtual call center representative in Wethersfield, CT is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are some common challenges faced by virtual call center representatives, and how can they be managed effectively?

Virtual Call Center Representatives often face challenges such as managing high call volumes, navigating technical issues remotely, and maintaining motivation while working independently. Effective time management and staying organized are crucial for handling these demands. Building strong communication skills and proactively seeking support from supervisors or colleagues can also help address isolation and technical difficulties. Many companies provide regular training and virtual team meetings to foster collaboration and ensure representatives feel connected and supported.

What is the difference between Virtual Call Center Representative vs Customer Service Agent?

FeatureVirtual Call Center RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentRemote, home-based call center setupRemote or in-office customer service centers
Industry UsageCommon in call centers handling outbound/inbound callsUsed across various industries for customer support roles
Job FocusHandling calls, providing product/service info, troubleshootingAssisting customers, resolving issues, processing orders

The Virtual Call Center Representative and Customer Service Agent roles share similar credentials and work environments, often involving remote work and customer interaction. However, Virtual Call Center Representatives typically work specifically within call centers handling outbound and inbound calls, while Customer Service Agents may work in diverse settings and handle a broader range of customer support tasks.

What are the key skills and qualifications needed to thrive as a virtual call center representative, and why are they important?

To thrive as a Virtual Call Center Representative, you need strong verbal communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer skills is often required. Outstanding active listening, patience, and professionalism help you deliver excellent service and handle challenging situations. These skills ensure efficient customer support, high satisfaction rates, and smooth remote operations.

What is a virtual call center representative?

Virtual call center representatives are customer service professionals who handle calls and other communications from customers while working remotely, usually from their own homes. They provide support, answer questions, resolve issues, and sometimes assist with sales using phone, email, or chat tools. These representatives use specialized software to connect with customers and often follow scripts and guidelines set by their employer. The role requires strong communication skills, computer literacy, and the ability to work independently. Many companies hire virtual call center representatives to offer flexible support to customers across different time zones.
What are the most commonly searched types of Call Center Representative jobs in Wethersfield, CT? The most popular types of Call Center Representative jobs in Wethersfield, CT are:
What cities near Wethersfield, CT are hiring for Virtual Call Center Representative jobs? Cities near Wethersfield, CT with the most Virtual Call Center Representative job openings:
Virtual Call Center Representative jobs near you

Call Center Representative

Global Channel Management

East Hartford, CT • On-site

$16 - $19.75/hr

Other

Re-posted 26 days ago

Job description

Call Center Representative

East Hartford, CT, United States

$ 17.00 - 18.00 (US Dollar)

Call Center Representative needs call center/dispatcher experience.

Call Center Representative requires:

  • Must be able to pass 27-30 wpm typing test.
  • Must be able to pass a customer service assessment
  • Must be able to successfully pass a criminal background check and drug test.
  • Can navigate multiple applications and research solutions with ease
  • Love helping people and guiding them to the best solution for their issue
  • Are excited by innovative technology
  • Provide calm conflict resolution and problem solving for frustrated customers
  • Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from consumers.

Call Center Representative duties:

  • Act as initial point of contact for inquiries from potential and existing beneficiaries related to Client programs.
  • Provide one-to-one telephone contact with consumers and providers.
  • Assist with password resets.
  • Accurately respond to incoming calls received by the call center.
  • Accurately document all interactions with consumers.
Global Channel Management logo

About Global Channel Management

Sourced by ZipRecruiter

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Global Channel Management understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at the same time requiring the best talent for the job. GCM's Ownership and Management teams have extensive Staffing, Recruiting, HR and Executive Leadership knowledge, Experience and Expertise. Our Understanding and Commitment to our Client's Satisfaction are key reasons GCM has been successful in establishing long term relationships.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Austell, GA, US

Year founded

2009

Social media

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