ZipRecruiter

Log In

1

Virtual Call Center Representative Jobs in Portland, OR

Leslie's Poolmart, Inc.

Call Center - OHT

Hillsboro, OR

$19 - $21/hr

  • Retirement

As a Call Center Representative, you will handle inbound and outbound calls, assist customers with questions or concerns, provide product and service information, and deliver exceptional customer ...

Willamette Dental

Appointment Center Representative

Vancouver, WA · On-site

$19 - $23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Appointment Center Representative Hazel Dell, Washington Position Summary The Appointment Center ... Utilize call back list effectively. * Identify and correct scheduling errors promptly. * Confirm ...

Leslie's

Call Center - OHT

Beaverton, OR · On-site

$19 - $21/hr

  • Retirement

As a Call Center Representative, you will handle inbound and outbound calls, assist customers with questions or concerns, provide product and service information, and deliver exceptional customer ...

Leslie's

Call Center - OHT

Hillsboro, OR · On-site

$19 - $21/hr

  • Retirement

As a Call Center Representative, you will handle inbound and outbound calls, assist customers with questions or concerns, provide product and service information, and deliver exceptional customer ...

Willamette Dental

Appointment Center Representative

Vancouver, WA · On-site

$19 - $23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Position Summary The Appointment Center Representative will provide quality telephone customer ... Utilize call back list effectively. * Identify and correct scheduling errors promptly. * Confirm ...

NWECP

Call Center & Referral Coordinator

Vancouver, WA · On-site

$19.25 - $25.25/hr

  • PTO

The Role We are looking for an enthusiastic and organized Call Center Representative to act as the vital first impression for all patients calling our clinics. In this role, you will coordinate ...

previous pagenext page

Showing results 21-40

All JobsCall Center Representative JobsVirtual Call Center Representative JobsVirtual Call Center Representative Jobs in Portland, OR

Virtual Call Center Representative information

See Portland, OR salary details

$11

$18

$26

How much do virtual call center representative jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for virtual call center representative in Portland, OR is $19.00, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $20.38 per hour, depending on experience, location, and employer.

What are some common challenges faced by virtual call center representatives, and how can they be managed effectively?

Virtual Call Center Representatives often face challenges such as managing high call volumes, navigating technical issues remotely, and maintaining motivation while working independently. Effective time management and staying organized are crucial for handling these demands. Building strong communication skills and proactively seeking support from supervisors or colleagues can also help address isolation and technical difficulties. Many companies provide regular training and virtual team meetings to foster collaboration and ensure representatives feel connected and supported.

What is the difference between Virtual Call Center Representative vs Customer Service Agent?

FeatureVirtual Call Center RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentRemote, home-based call center setupRemote or in-office customer service centers
Industry UsageCommon in call centers handling outbound/inbound callsUsed across various industries for customer support roles
Job FocusHandling calls, providing product/service info, troubleshootingAssisting customers, resolving issues, processing orders

The Virtual Call Center Representative and Customer Service Agent roles share similar credentials and work environments, often involving remote work and customer interaction. However, Virtual Call Center Representatives typically work specifically within call centers handling outbound and inbound calls, while Customer Service Agents may work in diverse settings and handle a broader range of customer support tasks.

What are the key skills and qualifications needed to thrive as a virtual call center representative, and why are they important?

To thrive as a Virtual Call Center Representative, you need strong verbal communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer skills is often required. Outstanding active listening, patience, and professionalism help you deliver excellent service and handle challenging situations. These skills ensure efficient customer support, high satisfaction rates, and smooth remote operations.

What is a virtual call center representative?

Virtual call center representatives are customer service professionals who handle calls and other communications from customers while working remotely, usually from their own homes. They provide support, answer questions, resolve issues, and sometimes assist with sales using phone, email, or chat tools. These representatives use specialized software to connect with customers and often follow scripts and guidelines set by their employer. The role requires strong communication skills, computer literacy, and the ability to work independently. Many companies hire virtual call center representatives to offer flexible support to customers across different time zones.

What are the most commonly searched types of Call Center Representative jobs in Portland, OR?

The most popular types of Call Center Representative jobs in Portland, OR are:

What cities near Portland, OR are hiring for Virtual Call Center Representative jobs?

Cities near Portland, OR with the most Virtual Call Center Representative job openings:

Virtual Call Center Representative jobs near you
Infographic showing various Virtual Call Center Representative job openings in Portland, OR as of August 2026, with employment types broken down into 2% As Needed, 77% Full Time, 19% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,511 per year, or $19 per hour.

Appointment Center Representative

Willamette Dental

Vancouver, WA

$16.75 - $20.75/hr

Full-time

Re-posted 25 days ago

Willamette Dental rating

9.5

Company rating: 9.5 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

Job description

Position Summary
The Appointment Center Representative will provide quality telephone customer service through efficient scheduling and effective communication with patients, doctors, office managers and office staff by utilizing scheduling guidelines. This position is also responsible for providing patients with thorough and accurate information. This position reports to the Office Site Administrator.

Essential Position Functions

  • Utilize Appointment Center scheduling guidelines for patient scheduling and offer alternatives to patients when appropriate.
  • Apply new patient distribution, access guidelines and correct appointment types to schedule patients.
  • Update patient information and enter appropriate treatment plan into the database.
  • Utilize call back list effectively.
  • Identify and correct scheduling errors promptly.
  • Confirm and verify insurance information, establish account and communicate payment procedures.
  • Provide thorough and accurate information to patients by directing, informing and addressing any patient questions or concerns.

Education and Experience
High school diploma or GED required and minimum of one year customer service or call center experience required OR equivalent combination of education and experience which will provide the ability to perform the essential functions of the position. A minimum of one year healthcare and/or dental experience is desirable. Dental terminology desirable. Bilingual desirable. Previous computer experience required, including working knowledge of Microsoft Windows applications, keyboarding and 10-key skills.

What Willamette Dental employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply