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Virtual Call Center Representative Jobs in Jackson, MS

Sharecare

Lead Customer Service Rep

Jackson, MS · On-site

Our comprehensive and data-driven virtual health platform is designed to help people, providers ... Minimum of 2 years previous call center or customer service experience Specific Skills/ Attributes:

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All JobsCall Center Representative JobsVirtual Call Center Representative JobsVirtual Call Center Representative Jobs in Jackson, MS

Virtual Call Center Representative information

See Jackson, MS salary details

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How much do virtual call center representative jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for virtual call center representative in Jackson, MS is $15.61, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $16.78 per hour, depending on experience, location, and employer.

What are some common challenges faced by virtual call center representatives, and how can they be managed effectively?

Virtual Call Center Representatives often face challenges such as managing high call volumes, navigating technical issues remotely, and maintaining motivation while working independently. Effective time management and staying organized are crucial for handling these demands. Building strong communication skills and proactively seeking support from supervisors or colleagues can also help address isolation and technical difficulties. Many companies provide regular training and virtual team meetings to foster collaboration and ensure representatives feel connected and supported.

What is the difference between Virtual Call Center Representative vs Customer Service Agent?

FeatureVirtual Call Center RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentRemote, home-based call center setupRemote or in-office customer service centers
Industry UsageCommon in call centers handling outbound/inbound callsUsed across various industries for customer support roles
Job FocusHandling calls, providing product/service info, troubleshootingAssisting customers, resolving issues, processing orders

The Virtual Call Center Representative and Customer Service Agent roles share similar credentials and work environments, often involving remote work and customer interaction. However, Virtual Call Center Representatives typically work specifically within call centers handling outbound and inbound calls, while Customer Service Agents may work in diverse settings and handle a broader range of customer support tasks.

What are the key skills and qualifications needed to thrive as a virtual call center representative, and why are they important?

To thrive as a Virtual Call Center Representative, you need strong verbal communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer skills is often required. Outstanding active listening, patience, and professionalism help you deliver excellent service and handle challenging situations. These skills ensure efficient customer support, high satisfaction rates, and smooth remote operations.

What is a virtual call center representative?

Virtual call center representatives are customer service professionals who handle calls and other communications from customers while working remotely, usually from their own homes. They provide support, answer questions, resolve issues, and sometimes assist with sales using phone, email, or chat tools. These representatives use specialized software to connect with customers and often follow scripts and guidelines set by their employer. The role requires strong communication skills, computer literacy, and the ability to work independently. Many companies hire virtual call center representatives to offer flexible support to customers across different time zones.

What are the most commonly searched types of Call Center Representative jobs in Jackson, MS?

The most popular types of Call Center Representative jobs in Jackson, MS are:

What cities near Jackson, MS are hiring for Virtual Call Center Representative jobs?

Cities near Jackson, MS with the most Virtual Call Center Representative job openings:

Virtual Call Center Representative jobs near you

Remote Outbound Call Center Agent

MDS Communications

Jackson, MS • Remote

$15 - $16/hr

Full-time

Medical, PTO

Re-posted 15 days ago

Job description

Job DetailsLevel: EntryJob Location: Mississippi Remote - MSEducation Level: Not SpecifiedSalary Range: $15. 00 - $16. 00 HourlyJob Shift: AnyMDS Communications is looking to hire Call Center Representatives!
Are you seeking a job with real purpose—where your efforts help people in need and support causes you care deeply about? As a Communication Specialist at MDS Communications, you won’t just make calls—you’ll make a difference.
For over 33 years, the nation’s most respected non-profits have partnered with MDS Communications to lead impactful telephone fundraising programs and donor communications. With over 400 employees across 18 states, we’re one of the largest and most trusted names in the industry. Our clients include renowned charities like: Special Olympics, Habitat for Humanity, CARE, Heifer International, Operation Smile, Project Hope, Save the Children, the International Fellowship of Christians and Jews, The American Red Cross, and Christian ministries like Focus on the Family, Prison Fellowship, the Navigators and Catholic Medical Mission Board. We are fully registered in all 50 states and uphold the highest standards of legal and ethical compliance.
As an MDS Communication Specialist you will:
Receive in-depth training.
Be assigned to one of four MDS “Teams” that calls on behalf of a set of MDS clients.
Call for 4-8 different clients over the course of an 8 hour day, using predictive dialing equipment. We typically handle about 16-24 completed calls per hour with an average of about 20 - 30 seconds between calls.
Communicate with donors and prospective donors in a positive, engaging and enthusiastic manner using a carefully crafted script that is approved by our clients.
Secure financial gifts from donors and prospective donors on behalf of our clients.
Maintain minimum fundraising and productivity metrics.
Successful applicants will bring:
1 year or more of successful outbound telemarketing experience or a strong general employment record with long term stability
Dedicated wired internet connection
A quiet place to work at home free from normal household interruptions
Basic computer skills.
A commitment and enthusiasm to the charitable and non-profit causes we represent.
A willingness to learn.
Persistence
Benefits of joining MDS:
$15-$16 per hour for 40 hours shifts (depending on schedule).
Participation in our performance bonus program (MDS paid $635,000 in bonuses in 2024, equating to over $12,000 per week). Top performers consistently earn $8-$10+ in hourly bonus on top of the wages mentioned above.
Paid break time.
Health insurance eligibility after just 2 months. MDS pays 75% of base employee premiums.
Paid time off.
The opportunity to advance to management positions, Inbound Donor Services positions, as well as manage portfolios of $1k-$10k donors for our clients. MDS seeks to promote from within whenever possible.
MDS Communications is a faith-based company rooted in Christian values. While we don’t require employees to share our beliefs, we do ask they respect our desire to be salt and light in a dark and desperate world —both through our work and how we treat one another. Because God loves redemption stories, we’re proud to be a recovery-friendly workplace. If you are sober and committed to extending your sobriety, we want to help you on that journey.Qualifications

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