ZipRecruiter

Log In

1

Virtual Call Center Manager Jobs in Columbus, GA

Confident Staff Solutions

Call Center Agent

Columbus, GA · On-site

$13.50 - $17.75/hr

About the job Call Center Agent Company Overview: Confident Staff Solutions is a leading staffing ... CRM software - Flexibility to work various shifts, including evenings and weekends - Must be ...

U-Haul

Assistant Moving Center Manager

Auburn, AL · On-site

Virtual doctor visits * Career stability * Opportunities for advancement * Valuable on-the-job ... Run daily operations of center in General Manager's absence. * Make moment-to-moment decisions to ...

U-Haul

Assistant Moving Center Manager

Auburn, AL · On-site

Virtual doctor visits * Career stability * Opportunities for advancement * Valuable on-the-job ... Run daily operations of center in General Manager's absence. * Make moment-to-moment decisions to ...

next page

Showing results 1-20

All JobsCall Center JobsVirtual Call Center Manager JobsVirtual Call Center Manager Jobs in Columbus, GA

Virtual Call Center Manager information

See Columbus, GA salary details

$26.4K

$57.1K

$98K

How much do virtual call center manager jobs pay per year?

As of Aug 29, 2026, the average yearly pay for virtual call center manager in Columbus, GA is $57,139.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,000.00 and $67,100.00 per year, depending on experience, location, and employer.

What is a virtual call center manager?

A Virtual Call Center Manager is a professional responsible for overseeing the operations of a call center where agents work remotely, rather than from a physical office. Their duties include managing staff, monitoring performance metrics, ensuring high-quality customer service, and implementing technology solutions to support remote teams. They also handle scheduling, training, and resolving escalated customer issues. This role requires strong leadership, communication, and organizational skills, as well as familiarity with call center software and remote work best practices.

What are some common challenges faced by virtual call center managers and how can they be addressed?

Virtual Call Center Managers often face challenges such as maintaining team engagement, monitoring performance remotely, and ensuring consistent communication across dispersed teams. To address these, managers can implement regular video check-ins, use performance tracking software, and foster a strong team culture through virtual team-building activities. Additionally, clear communication protocols and ongoing training help ensure everyone stays aligned with company goals and service standards.

What are the key skills and qualifications needed to thrive as a virtual call center manager, and why are they important?

To thrive as a Virtual Call Center Manager, you need strong leadership, organizational skills, and experience in customer service management, typically supported by a relevant degree or equivalent experience. Familiarity with call center management software (such as Five9 or Zendesk), CRM systems, and workforce management tools is essential, and certifications like COPC or CCMP are advantageous. Excellent communication, problem-solving abilities, and the capacity to motivate remote teams are standout soft skills in this role. These skills ensure efficient operations, high team performance, and superior customer satisfaction in a virtual environment.

What are the most commonly searched types of Virtual Call Center jobs in Columbus, GA?

The most popular types of Virtual Call Center jobs in Columbus, GA are:

What are popular job titles related to Virtual Call Center Manager jobs in Columbus, GA?

For Virtual Call Center Manager jobs in Columbus, GA, the most frequently searched job titles are:

What job categories do people searching Virtual Call Center Manager jobs in Columbus, GA look for?

The top searched job categories for Virtual Call Center Manager jobs in Columbus, GA are:

What cities near Columbus, GA are hiring for Virtual Call Center Manager jobs?

Cities near Columbus, GA with the most Virtual Call Center Manager job openings:

Virtual Call Center Manager jobs near you
Infographic showing various Virtual Call Center Manager job openings in Columbus, GA as of August 2026, with employment types broken down into 81% Full Time, 18% Part Time, and 1% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $57,139 per year, or $27.5 per hour.

Call Center Agent

Confident Staff Solutions

Columbus, GA • On-site

$13.50 - $17.75/hr

Other

Re-posted 11 days ago

Job description

About the job Call Center Agent
Company Overview:
Confident Staff Solutions is a leading staffing and recruitment agency. We specialize in providing top-notch talent to businesses of all sizes, helping them achieve their goals and objectives. Our team is dedicated to connecting employers with the best candidates, and we are committed to providing exceptional service to both our clients and candidates.
Job Overview:
We are currently seeking highly motivated and customer-focused Call Center Agents to join our growing team. As a Call Center Agent, you will be responsible for handling a high volume of inbound and outbound calls, providing excellent customer service, and resolving any issues or concerns that may arise.
Key Responsibilities:
- Answering a high volume of incoming calls and responding to customer inquiries in a timely and professional manner
- Making outbound calls to follow up on customer inquiries, resolve issues, and provide updates
- Providing exceptional customer service by actively listening to customers, understanding their needs, and addressing any concerns or complaints
- Maintaining accurate and detailed records of all customer interactions and transactions
- Collaborating with team members and other departments to ensure customer satisfaction and resolution of issues
- Following company policies and procedures to ensure compliance and maintain customer confidentiality
- Meeting and exceeding performance targets and goals set by the company
- Continuously developing and improving product knowledge to better assist customers
Qualifications:
- High school diploma or equivalent
- Previous experience in a call center or customer service role preferred
- Excellent communication and interpersonal skills
- Strong problem-solving and decision-making abilities
- Ability to multitask and work in a fast-paced environment
- Proficient in computer skills and experience using CRM software
- Flexibility to work various shifts, including evenings and weekends
- Must be legally authorized to work in the United States
Perks:
- 1099 Contractor
- Make your own schedule
- Paid Training
To get started quickly, click the link below to learn more about our company.
Company Overview - Confident Callers

Apply