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Virtual Call Center Manager Jobs in Massachusetts

Vitra Health

Call Center Manager

Boston, MA · On-site

$110K - $120K/yr

The Opportunity The Call Center Manager is responsible for the strategic leadership, operational management, and overall performance of the Client Scheduling Department. This role oversees a team of ...

VITRA Health

Call Center Manager

Boston, MA · On-site

$110K - $120K/yr

The Opportunity The Call Center Manager is responsible for the strategic leadership, operational management, and overall performance of the Client Scheduling Department. This role oversees a team of ...

Vitra Health

Call Center Manager

Boston, MA · On-site

$90 - $120/hr

The Opportunity The Call Center Manager is responsible for the strategic leadership, operational management, and overall performance of the Client Scheduling Department. This role oversees a team of ...

Vitra Health

Call Center Manager

Boston, MA · On-site

$110K - $120K/yr

The Opportunity The Call Center Manager is responsible for the strategic leadership, operational management, and overall performance of the Client Scheduling Department. This role oversees a team of ...

Berkshire Bank

Call Center Supervisor

Pittsfield, MA · On-site

$20.50 - $32.12/hr

Call Center Manager Status: Non-Exempt Grade: 7 Pay Range: $20.50 - $32.12 Actual compensation within the pay range will be determined based on factors including, but not limited to, skills, prior ...

Fenway Health

Medical Call Center Representative

Boston, MA · On-site

$22.62 - $24.87/hr

Medical Call Center Representative Boston, MA ( • Patient Services Job Type Full-time Description Under direct supervision of the Medical Call Center Manager, the Medical Call Center Representative ...

Westfield Bank

Call Center Agent

Westfield, MA · On-site

$25.92 - $38.88/hr

Call Center Manager Amount of Travel Required: No Travel Positions Supervised: N/A SCHEDULE * Sunday OFF * Monday 8:00a - 4:30p * Tuesday 10:45a - 7:15p * Wednesday OFF * Thursday 8:30a - 5:00p

Westfield Bank

Call Center Agent

Westfield, MA

$25.92 - $38.88/hr

Call Center Manager Amount of Travel Required: No Travel Positions Supervised: N/A SCHEDULE * Sunday OFF * Monday 8:00a - 4:30p * Tuesday 10:45a - 7:15p * Wednesday OFF * Thursday 8:30a - 5:00p

Westfield Bank

Call Center Agent

Westfield, MA

$15.75 - $20.50/hr

Call Center Manager Amount of Travel Required: No Travel Positions Supervised: N/A SCHEDULE * Sunday OFF * Monday 8:00a - 4:30p * Tuesday 10:45a - 7:15p * Wednesday OFF * Thursday 8:30a - 5:00p

Westfield Bank

Call Center Agent

Westfield, MA · On-site

$15.75 - $20.50/hr

Call Center Manager Amount of Travel Required: No Travel Positions Supervised: N/A SCHEDULE * Sunday OFF * Monday 8:00a - 4:30p * Tuesday 10:45a - 7:15p * Wednesday OFF * Thursday 8:30a - 5:00p

Berkshire Bank

Call Center Representative

Medford, MA · On-site

$20 - $28.90/hr

Call Center Manager Status: Non-Exempt Grade: 6 Pay Range: $20.00 - $28.90 Salary range updated 2/26/2026. Actual compensation within the pay range will be determined based on factors including, but ...

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Virtual Call Center Manager information

See Massachusetts salary details

$32.2K

$69.7K

$119.6K

How much do virtual call center manager jobs pay per year?

As of Aug 25, 2026, the average yearly pay for virtual call center manager in Massachusetts is $69,714.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,400.00 and $81,900.00 per year, depending on experience, location, and employer.

What is a virtual call center manager?

A Virtual Call Center Manager is a professional responsible for overseeing the operations of a call center where agents work remotely, rather than from a physical office. Their duties include managing staff, monitoring performance metrics, ensuring high-quality customer service, and implementing technology solutions to support remote teams. They also handle scheduling, training, and resolving escalated customer issues. This role requires strong leadership, communication, and organizational skills, as well as familiarity with call center software and remote work best practices.

What are some common challenges faced by virtual call center managers and how can they be addressed?

Virtual Call Center Managers often face challenges such as maintaining team engagement, monitoring performance remotely, and ensuring consistent communication across dispersed teams. To address these, managers can implement regular video check-ins, use performance tracking software, and foster a strong team culture through virtual team-building activities. Additionally, clear communication protocols and ongoing training help ensure everyone stays aligned with company goals and service standards.

What are the key skills and qualifications needed to thrive as a virtual call center manager, and why are they important?

To thrive as a Virtual Call Center Manager, you need strong leadership, organizational skills, and experience in customer service management, typically supported by a relevant degree or equivalent experience. Familiarity with call center management software (such as Five9 or Zendesk), CRM systems, and workforce management tools is essential, and certifications like COPC or CCMP are advantageous. Excellent communication, problem-solving abilities, and the capacity to motivate remote teams are standout soft skills in this role. These skills ensure efficient operations, high team performance, and superior customer satisfaction in a virtual environment.

What are the most commonly searched types of Virtual Call Center jobs in Massachusetts?

The most popular types of Virtual Call Center jobs in Massachusetts are:

What are popular job titles related to Virtual Call Center Manager jobs in Massachusetts?

For Virtual Call Center Manager jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Virtual Call Center Manager jobs in Massachusetts look for?

The top searched job categories for Virtual Call Center Manager jobs in Massachusetts are:

Virtual Call Center Manager jobs near you
Infographic showing various Virtual Call Center Manager job openings in Massachusetts as of July 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $69,714 per year, or $33.5 per hour.

Call Center Manager

Marlborough, MA • On-site

Automated Health Systems, Inc.
IT Services • 501 - 1,000 employees

6.0

Company rating: 6.0 out of 10

Based on 42 frontline employees who took The Breakroom Quiz

193rd of 225 rated it services

Paid breaks

Recommended by parents

Respectful managers

Learn more about Automated Health Systems, Inc.external

Full-time

Medical, Dental, Vision, Retirement

Re-posted yesterday

Job description

Automated Health Systems is seeking a Call Center Manager to support contact center operations and staff leadership to support the Mass Health Medicaid project. This position is an onsite.
Benefits
  • Health, dental, and vision insurance
  • 401(k)
  • Employee wellness program
  • Training and career growth opportunities

Responsibilities
  • Support oversight of daily contact center operations
  • Supervise contact center supervisors and staff
  • Monitor service level metrics and operational performance
  • Assist with staff scheduling and workforce coordination
  • Review reports and analyze operational trends
  • Support staff training and development
  • Monitor contact center systems and performance
  • Collaborate with leadership on operational improvements

Qualifications
  • Bachelor's degree in related field or equivalent experience required
  • 3-5 years of call center management experience
  • Experience in healthcare or human services preferred
  • Strong leadership and communication skills
  • Strong computer and reporting skills

Automated Health Systems is an Equal Opportunity Employer.

What Automated Health Systems employees say

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