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Virtual Call Center Manager Jobs in Kansas (NOW HIRING)

MCI Careers

Call Center Representative

Wichita, KS

$12 - $15/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

No prior call center experience required! We welcome candidates from all customer-facing industries ... Skilled in troubleshooting and follow-up * Able to multitask and self-manage effectively

MCI Careers

Call Center Representative

Wichita, KS · On-site

$11 - $14/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

No prior call center experience required! We welcome candidates from all customer-facing industries ... Skilled in troubleshooting and follow-up * Able to multitask and self-manage effectively

MCI Careers

Call Center Representative

Wichita, KS · On-site

$11 - $14/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Skilled in troubleshooting and follow-up * Able to multitask and self-manage effectively ... We're seeking enthusiastic Call Center Representatives to support a variety of inbound and outbound ...

MCI Careers

Call Center Representative

Wichita, KS · On-site

$15.75 - $19.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

No prior call center experience required! We welcome candidates from all customer-facing industries ... Skilled in troubleshooting and follow-up * Able to multitask and self-manage effectively

MCI Careers

Call Center Trainer

Wichita, KS

$48K - $52K/yr

We are seeking a dedicated and experienced Call Center Trainer to join our team. This role involves ... Strong organizational and time management skills. * Spanish-speaking skills are a plus.

Operations Management Positions

Call Center Team Lead

Wichita, KS · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... call center footprint and operations that extend across multiple countries. We deliver Customer ... This is a management-level position, ideal for candidates with prior experience in supervision or ...

MCI Careers

Call Center Trainer

Wichita, KS · On-site

Strong organizational and time management skills. * Spanish-speaking skills are a plus. PHYSICAL ... Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and ...

MCI Careers

Call Center Trainer

Wichita, KS · On-site

$48K - $52K/yr

Strong organizational and time management skills. * Spanish-speaking skills are a plus. PHYSICAL ... Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and ...

MCI Careers

Call Center Trainer

Wichita, KS · On-site

Strong organizational and time management skills. * Spanish-speaking skills are a plus. This job ... Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and ...

MCI Careers

Call Center Team Lead

Wichita, KS · Remote

$15/hr

... call center footprint and operations that extend across multiple countries. We deliver Customer ... This is a management-level position, ideal for candidates with prior experience in supervision or ...

MCI Careers

Call Center Team Lead

Wichita, KS · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... call center footprint and operations that extend across multiple countries. We deliver Customer ... This is a management-level position, ideal for candidates with prior experience in supervision or ...

MCI Careers

Call Center Team Lead

Wichita, KS · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... call center footprint and operations that extend across multiple countries. We deliver Customer ... This is a management-level position, ideal for candidates with prior experience in supervision or ...

MCI Careers

Call Center Team Lead

Wichita, KS · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... call center footprint and operations that extend across multiple countries. We deliver Customer ... This is a management-level position, ideal for candidates with prior experience in supervision or ...

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Virtual Call Center Manager information

What are some common challenges faced by virtual call center managers and how can they be addressed?

Virtual Call Center Managers often face challenges such as maintaining team engagement, monitoring performance remotely, and ensuring consistent communication across dispersed teams. To address these, managers can implement regular video check-ins, use performance tracking software, and foster a strong team culture through virtual team-building activities. Additionally, clear communication protocols and ongoing training help ensure everyone stays aligned with company goals and service standards.

What are the key skills and qualifications needed to thrive as a virtual call center manager, and why are they important?

To thrive as a Virtual Call Center Manager, you need strong leadership, organizational skills, and experience in customer service management, typically supported by a relevant degree or equivalent experience. Familiarity with call center management software (such as Five9 or Zendesk), CRM systems, and workforce management tools is essential, and certifications like COPC or CCMP are advantageous. Excellent communication, problem-solving abilities, and the capacity to motivate remote teams are standout soft skills in this role. These skills ensure efficient operations, high team performance, and superior customer satisfaction in a virtual environment.

What is a virtual call center manager?

A Virtual Call Center Manager is a professional responsible for overseeing the operations of a call center where agents work remotely, rather than from a physical office. Their duties include managing staff, monitoring performance metrics, ensuring high-quality customer service, and implementing technology solutions to support remote teams. They also handle scheduling, training, and resolving escalated customer issues. This role requires strong leadership, communication, and organizational skills, as well as familiarity with call center software and remote work best practices.

What are the most commonly searched types of Virtual Call Center jobs in Kansas?

The most popular types of Virtual Call Center jobs in Kansas are:

What are popular job titles related to Virtual Call Center Manager jobs in Kansas?

For Virtual Call Center Manager jobs in Kansas, the most frequently searched job titles are:

What job categories do people searching Virtual Call Center Manager jobs in Kansas look for?

The top searched job categories for Virtual Call Center Manager jobs in Kansas are:

What cities in Kansas are hiring for Virtual Call Center Manager jobs?

Cities in Kansas with the most Virtual Call Center Manager job openings:

Virtual Call Center Manager jobs near you
Infographic showing various Virtual Call Center Manager job openings in Kansas as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 12% Part Time, and 2% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Circulation Call Center Representative

CherryRoad Technologies

Hutchinson, KS • On-site

$14 - $17.25/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 15 days ago

Job description

Newspaper Circulation Call Center Representative

The Newspaper Circulation Call Center Representative is responsible for providing exceptional customer service to subscribers and prospective customers. This role handles inbound and outbound calls related to subscription inquiries, delivery issues, billing questions, account updates, retention efforts, and general support. The ideal candidate is customer-focused, detail-oriented, and able to work in a fast-paced environment while maintaining a positive and professional attitude.

Key Responsibilities:
  • Answer incoming calls from subscribers regarding delivery problems, missing papers, vacation holds, and account status.
  • Provide prompt and effective solutions while ensuring a positive customer experience.
  • Document all customer interactions accurately in the system.
  • Assist customers with starting new subscriptions, renewing existing accounts, or upgrading products.
  • Process cancellations and attempt retention through strong product knowledge and customer engagement.
  • Explain subscription options, promotions, and pricing clearly and accurately.
  • Handle billing inquiries and process payments as needed.
  • Update and maintain customer account information including addresses, delivery instructions, and contact details.
  • Communicate delivery concerns or routing issues to the distribution team for quick resolution.
  • Collaborate with supervisors and teammates to ensure consistent service quality.
  • Meet or exceed call center performance metrics, including call quality, resolution rate, and productivity standards.
  • Follow company policies, privacy guidelines, and professional communication standards in all interactions.
  • Other duties as prescribed.
Required Knowledge, Skills & Abilities:
  • Strong verbal communication and active listening skills.
  • Ability to multitask, manage time effectively, and handle stressful situations professionally.
  • Basic computer literacy and comfort navigating multiple applications.
  • Customer-focused mindset.
  • Patience, empathy, and problem-solving ability.
  • Reliable, punctual, and able to work scheduled shifts, including weekends or early mornings if required.
Education & Experience:
  • High school diploma or equivalent.
  • Previous customer service or call center experience preferred.
Working Conditions:
  • Fast-paced call center environment handling a high volume of calls.
  • Call center or office environment; remote or hybrid work may be available depending on company policy or business needs.
  • May require working holidays or peak periods related to newspaper production.
Disclaimer:

This job description is not intended to be an exhaustive list of all responsibilities, duties, or qualifications associated with this role. Management may modify or assign additional tasks as business needs evolve.

Benefits:

CherryRoad offers a comprehensive benefits package for full-time employees that includes health insurance (medical, dental, and vision, paid time off, paid sick time, paid holidays, and a 401(k) retirement plan with employer contributions. Part-time employees are eligible for paid sick time and the 401(k) plan.

CherryRoad is an Equal Opportunity Employer:

We consider all qualified applicants without regard to legally protected characteristics, including race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected category under federal, state, or local law.

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