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Virtual Call Center Agent Jobs in Vaughan, ON (NOW HIRING)

Inspire Direct Marketing

Call Centre Agent

Toronto, ON · Remote

CA$20 - CA$24/hr

Call Centre Agent - Work at Home $20.00-$24.00/hour + Benefits. Quit your day job, come help us save the world! We are a Canadian agency on a mission to inspire fundraising. We provide a warm and ...

Inspire Direct Marketing

Call Center Agent

Toronto, ON · On-site +1

$20 - $24/hr

Call Center Agent Quit your day job, come help us save the world! $20.00-$24.00/hour + Benefits. If you are a mature sales or call center agent, come join our team of professional fundraisers to ...

ABL Careers

Bilingual French Call Centre CSR

Toronto, ON

CA$20 - CA$25/hr

Postes d'agent de recouvrement bilingue franchophone à temps plein à Toronto en Ontario. Joignez ... After submitting your resume, you will receive a reach out from our virtual recruiter. This reach ...

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All JobsCall Center Agent JobsVirtual Call Center Agent JobsVirtual Call Center Agent Jobs in Vaughan, ON

Virtual Call Center Agent information

See Vaughan, ON salary details

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How much do virtual call center agent jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for virtual call center agent in Vaughan, ON is $10.97, according to ZipRecruiter salary data. Most workers in this role earn between $9.32 and $12.28 per hour, depending on experience, location, and employer.

What does a virtual call center agent do?

A virtual call center agent provides customer support remotely via a number of different forums, from email to phone calls to online chat. Some specialize in sales, technical issues, or telemarketing. Employees also work with different support levels, depending on expertise and experience. You are typically the first point of contact with the public. Your duties involve responding to inbound calls and providing further instructions or followup in outbound communications. The job is usually full-time with some employers offering 24/7 support. A representative must document each case accurately and completely to assist other team members who get involved with each issue.

What is a virtual call center agent?

Virtual Call Center Agents are customer service representatives who work remotely, usually from home, to handle inbound or outbound calls for a company. They provide assistance, answer questions, resolve issues, and often process orders or offer technical support, depending on the employer's needs. These agents use internet-based communication tools and customer service software to interact with customers and manage their workflow. The virtual setup allows businesses to offer flexible support hours and tap into a wider pool of talent.

What is the difference between Virtual Call Center Agent vs Customer Service Representative?

AspectVirtual Call Center AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentRemote, home-based call center setupTypically in-office or remote, depending on employer
Industry UsageCommon in call centers, telecommunication, tech supportWidespread across retail, banking, healthcare, and more
Job FocusHandling inbound/outbound calls, technical support, salesAssisting customers, resolving issues, providing product info

While both roles involve customer interaction, Virtual Call Center Agents primarily work remotely handling calls for specific companies, often with a focus on technical support or sales. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. The roles overlap in skills and credentials but differ mainly in work environment and specific job functions.

What are the key skills and qualifications needed to thrive as a virtual call center agent, and why are they important?

To thrive as a Virtual Call Center Agent, you need strong communication skills, proficiency in customer service, and typically a high school diploma or equivalent. Familiarity with call center software, CRM systems, and VoIP technology is important for managing customer interactions efficiently. Excellent listening skills, patience, and the ability to multitask help agents deliver positive customer experiences and resolve issues promptly. These skills ensure high-quality service, customer satisfaction, and effective problem-solving in a remote environment.

How do virtual call center agents typically manage communication and collaboration with remote team members?

Virtual Call Center Agents often rely on a combination of digital tools, such as instant messaging platforms, video conferencing, and shared dashboards, to stay connected with their team and supervisors. Regular team meetings and one-on-one check-ins help agents align on goals, share best practices, and address challenges in real time. While working remotely can feel isolating at times, most organizations foster a supportive environment through virtual team-building activities and transparent communication channels, ensuring agents feel included and informed.
More about Virtual Call Center Agent jobs

What are popular job titles related to Virtual Call Center Agent jobs in Vaughan, ON?

For Virtual Call Center Agent jobs in Vaughan, ON, the most frequently searched job titles are:

What job categories do people searching Virtual Call Center Agent jobs in Vaughan, ON look for?

The top searched job categories for Virtual Call Center Agent jobs in Vaughan, ON are:

What cities near Vaughan, ON are hiring for Virtual Call Center Agent jobs?

Cities near Vaughan, ON with the most Virtual Call Center Agent job openings:

Virtual Call Center Agent jobs near you
Infographic showing various Virtual Call Center Agent job openings in Vaughan, ON as of August 2026, with employment types broken down into 3% As Needed, 76% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $22,815 per year, or $11 per hour.

Call Centre Agent

Inspire Direct Marketing

Toronto, ON • Remote

CA$20 - CA$24/hr

Full-time

Medical

Re-posted 5 days ago

Job description

Call Centre Agent - Work at Home


$20.00-$24.00/hour + Benefits.


Quit your day job, come help us save the world!


We are a Canadian agency on a mission to inspire fundraising. We provide a warm and friendly voice to the largest and most respected charities in Canada. Our team is passionate, engaged and extremely effective. We call existing supporters to raise funds for important causes around the globe. So while there are no cold calls or high-pressure tactics, we are a performance team and results matter. We hope they motivate you as well.


If you are a mature sales or call centre agent, come join our team of professional fundraisers to elevate your career and use your skills to help make our world a better place.


This is a full-time, zero-commission, outbound, work-from-home position.


Job Description:


Each day we help our clients find new child sponsors, welcome new donors, renew event participants, and invite donors to join a monthly giving team. We engage and inspire and look for creative new ways to delight on every call. We focus on teamwork, customer happiness and most importantly, having fun while we do it.


We Provide:


  • $20.00 - $24.00 hourly w bonuses
  • Permanent, full-time employment with consistent hours and growth opportunities
  • Engagement with world-class charitable organizations
  • 100% paid training and health benefits (at 3 months)
  • Trip incentives (to visit child sponsor communities), bonuses and rewards
  • Training opportunities, lunch-and-learns, workshops
  • Team culture and activities, ice breakers, community events


You Provide:


  • A minimum of 2 years’ customer service and call centre experience
  • You love talking to people and are a great communicator
  • You are looking for full-time hours, 40 hours a week
  • Availability to work 1:00pm to 10:00pm Mon -Thu and 10:00am to 7:00pm Fri (EST)
  • Availability to work occasional Saturday shifts (10:00am to 5:00pm)
  • You are technically savvy and self-reliant


Requirements:


  • A professional work from home office space
  • newer-version Windows PC or laptop computer (Apple or Mac are not supported)
  • High-speed cabled internet connection (min of 25 mbps down/5 mbps up)
  • A USB headset and webcam


If you are looking to be part of something bigger than yourself and to join a mature call centre team with opportunities to grow and support your peers; we would love to hear from you.


Please note: We thank everyone for their interest however only the best qualified candidates may be contacted.


Inspire is committed to Employment Equity and Diversity. We do not discriminate against any employee or applicant for employment because of national origin, race, religion, ethnicity, age, disability, sex, sexual orientation, gender identity, veteran status or any other federal, provincial, or local protected class. We welcome and encourage applications from persons with disabilities. Accommodations are available upon request for candidates who participate in all aspects of the selection process.