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Virtual Call Center Agent Jobs in Rialto, CA (NOW HIRING)

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Virtual Call Center Agent information

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How much do virtual call center agent jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for virtual call center agent in Rialto, CA is $17.26, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $19.04 per hour, depending on experience, location, and employer.

What does a virtual call center agent do?

A virtual call center agent provides customer support remotely via a number of different forums, from email to phone calls to online chat. Some specialize in sales, technical issues, or telemarketing. Employees also work with different support levels, depending on expertise and experience. You are typically the first point of contact with the public. Your duties involve responding to inbound calls and providing further instructions or followup in outbound communications. The job is usually full-time with some employers offering 24/7 support. A representative must document each case accurately and completely to assist other team members who get involved with each issue.

What is a virtual call center agent?

Virtual Call Center Agents are customer service representatives who work remotely, usually from home, to handle inbound or outbound calls for a company. They provide assistance, answer questions, resolve issues, and often process orders or offer technical support, depending on the employer's needs. These agents use internet-based communication tools and customer service software to interact with customers and manage their workflow. The virtual setup allows businesses to offer flexible support hours and tap into a wider pool of talent.

What is the difference between Virtual Call Center Agent vs Customer Service Representative?

AspectVirtual Call Center AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentRemote, home-based call center setupTypically in-office or remote, depending on employer
Industry UsageCommon in call centers, telecommunication, tech supportWidespread across retail, banking, healthcare, and more
Job FocusHandling inbound/outbound calls, technical support, salesAssisting customers, resolving issues, providing product info

While both roles involve customer interaction, Virtual Call Center Agents primarily work remotely handling calls for specific companies, often with a focus on technical support or sales. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. The roles overlap in skills and credentials but differ mainly in work environment and specific job functions.

What are the key skills and qualifications needed to thrive as a virtual call center agent, and why are they important?

To thrive as a Virtual Call Center Agent, you need strong communication skills, proficiency in customer service, and typically a high school diploma or equivalent. Familiarity with call center software, CRM systems, and VoIP technology is important for managing customer interactions efficiently. Excellent listening skills, patience, and the ability to multitask help agents deliver positive customer experiences and resolve issues promptly. These skills ensure high-quality service, customer satisfaction, and effective problem-solving in a remote environment.

How do virtual call center agents typically manage communication and collaboration with remote team members?

Virtual Call Center Agents often rely on a combination of digital tools, such as instant messaging platforms, video conferencing, and shared dashboards, to stay connected with their team and supervisors. Regular team meetings and one-on-one check-ins help agents align on goals, share best practices, and address challenges in real time. While working remotely can feel isolating at times, most organizations foster a supportive environment through virtual team-building activities and transparent communication channels, ensuring agents feel included and informed.
What are the most commonly searched types of Call Center Agent jobs in Rialto, CA? The most popular types of Call Center Agent jobs in Rialto, CA are:
What cities near Rialto, CA are hiring for Virtual Call Center Agent jobs? Cities near Rialto, CA with the most Virtual Call Center Agent job openings:

Peds Cardiologist - San Bernardino County / Riverside

Colorado Permanente Medical Group

Fontana, CA โ€ข On-site

$279.88 - $399.65/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 27 days ago


Job description

Job Description - Peds Cardiologist - San Bernardino County / Riverside (67402)

Job Description

Peds Cardiologist - San Bernardino County / Riverside (Job Number: 67402)

Primary Location

Minimum Salary : $279,875.00 Maximum Salary : $399,647.00 Potential Premium Earnings : $22,788.00 Virtual Indicator : Standard Face to Face

About SCPMG

Competitive Compensation and Benefit Package

The comprehensive benefits and longevity-based compensation package offered by Southern California Permanente Medical Group (SCPMG) enables physicians to focus on what they do best โ€“ provide their patients with exceptional care.

Benefits
  • Medical/dental/vision coverage
  • Supplemental medical coverage
  • Special dependent coverage
  • Vacation/holiday/sick/education time and leave (prorated to work schedule)
  • Retirement and savings plans
  • Relocation package
  • Professional liability coverage
  • Public Service Loan Forgiveness (PSLF) eligible
Partnership of SCPMG
  • Transition to a Partner/Owner of SCPMG
  • Eligible after three consecutive years of full-time employment (six consecutive years of part-time employment)
  • Increased benefits (e.g., compensation, retirement, life insurance)
  • Voting rights on organizational decisions
Primary Locations

USA-California - Riverside and Fontana (Inland Empire)

Opportunity to join an established Pediatric Cardiology clinical practice comprised of ambulatory clinic, fetal/transthoracic echo performance/interpretation, inpatient consultations/rounding(limited) and virtual medicine. Pediatric Cardiology at Southern California Permanente Medical Group currently consists of 11 full time and 1 per diem part-time Pediatric Cardiologists across the Southern California region. Together, we care for the KP Southern California population which currently spans 4.7 million members and over 1 million pediatric members.

We are recruiting a full-time Pediatric Cardiologist to join our group in Fontana and Riverside (Inland Empire). KP Fontana Medical Center is a member of the Childrenโ€™s Hospital Association and is one of three tertiary medical centers in the Kaiser Permanente Pediatric Care (KPPC) network. KP Riverside Medical Center is a moderate sized 224 bed medical center with a very robust pediatric and maternal health center within the KPPC network. At Fontana and Riverside, we serve as the primary centers of care for the diverse pediatric population in San Bernardino County. Our inpatient services include pediatric hospitalists, NICU, PICU (Fontana only) and emergency department. We anticipate 3 days per week of on location work at Riverside and 2 days per week of on location work in Fontan. Call duties are to be shared among 3 total cardiologists covering Riverside and Fontana Medical Centers. We place great emphasis on fostering a strong culture of collaboration and support among pediatric medical and surgical specialties not only between Fontana and Riverside areas but also across the KP Southern California region. Our main Cardiac facility within Kaiser and location of our interventional catheterization lab is at KP Los Angeles Medical Center with whom we have ready access and collaboration. Finally, we play an active role in training the next generation of physicians both in teaching resident physicians and as a designated clerkship site for the Kaiser Permanente Bernard J. Tyson School of Medicine.

Potential Clinical Roles include:
  • Outpatient consultation and follow-up care
  • Inpatient consultation and rounding - limited
  • Performing Fetal and Transthoracic echo
  • Providing virtual medical care
  • Physician-physician advice via telephone and electronic advice communication tools
  • Shared call schedule with other KP pediatric Cardiology physicians
  • Opportunity for mentorship and clinical teaching of KP School of Medicine students.
  • Bimonthly Regional Cardiac conference and discussion
Additional Information

Board Certified or Board Eligible

About the Area

SCPMG San Bernardino County Service area serves a population in the northeastern section of the LA Basin thatโ€™s as diverse topographically as culturally. With relatively easy access to both mountain and beach outdoor activities including hiking, skiing at Big Bear and Mt. Baldy, water-skiing on Lake Arrowhead, mountain biking, apple picking in Yucaipa or a drive to the coast, there is something for everyone. The communities within the area have excellent schools and neighborhood parks and affordable options for home-buying โ€“ a great for families. With easy access to all the culture and activities of Los Angeles, without the traffic and hassle, Physicians and staff members enjoy the seasons, with fall colors and prominent views of snow-capped mountains. Our communities offer a variety of dining, entertainment, and cultural options in close proximity to the Medical Centers.

Working Here

Cultivated over a 70-year history โ€” the regionโ€™s first Medical Center in Southern California โ€” San Bernardino County (SBC) Service Areaโ€™s culture is one of teamwork, respect, integrity, and diversity. Located in the Inland Empire and known to be the โ€œgo toโ€ Medical Centers in San Bernardino County. Our area is characterized by its tremendous growth and innovation: with over 1000 physicians who have trained and previously worked across the country the service area is infused with youthful energy as well as diverse and innovative ideas. San Bernardino County Service Area is the largest area in the Southern California region, with 2 hospitals (in Fontana and Ontario) and over 19 medical office buildings. San Bernardino County Service Area offers a wide range of tertiary and specialty services, as well as numerous academic opportunities. SBC is home to 9 residency and fellowship programs, is a clinical rotation site for the Bernard J Tyson Kaiser Permanente School of Medicine as well as a host for medical students and residents from other nearby institutions. Itโ€™s breadth and depth offer physicians a myriad of opportunities for leadership, teaching, academic pursuits, specialization, and social activities. Wellness and life balance are actively promoted; the areaโ€™s nurturing, family environment fosters good healthโ€”mental and physicalโ€”further enabling its team to contribute to the diverse communities we serve within the San Bernardino County.

Qualifications Equal Employment Opportunity

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.

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