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Virtual Call Center Agent Jobs in Homestead, FL (NOW HIRING)

Independent Living Systems LLC

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

Call Center Agent We are seeking a Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida ...

Entertainment Travel Associates

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

Call Center Agent Introduction: Join a people-focused team where clear communication makes a difference. As a Call Center Agent , you'll support customers through professional and positive ...

Park 6 Logistics

Call Center Agent

Miami, FL · On-site

$35K - $39K/yr

Call Center Agent Park 6 Logistics is a growing logistics company committed to providing reliable, efficient, and customer-focused solutions. Our team plays an essential role in keeping operations ...

Alphabe Insight Inc

Call Center Agent

Miami, FL · On-site

$34K - $39K/yr

Catch Vibe Voice is seeking a motivated and personable Call Center Agent to join our team in Miami, FL. In this role, you will communicate directly with customers, respond to inquiries, provide ...

Alphabe Insight Inc

Call Center Agent

Miami, FL · On-site

$34K - $38K/yr

Park6 Logistics is seeking a motivated and customer-focused Call Center Agent to join our growing team in Miami, FL. In this role, you will serve as a key point of contact for customers, providing ...

Limitless East Marketing

Call Center Agent

Miami, FL · On-site

$34K - $39K/yr

Catch Vibe Voice is seeking a motivated and personable Call Center Agent to join our team in Miami, FL. In this role, you will communicate directly with customers, respond to inquiries, provide ...

Limitless East Marketing

Call Center Agent

Miami, FL · On-site

$35K - $39K/yr

Park 6 Logistics is seeking a professional and motivated Call Center Agent to join our team in Miami, FL. In this role, you will be responsible for communicating with customers, answering inquiries ...

Alphabe Insight Inc

Call Center Agent

Miami, FL · On-site

$35K - $39K/yr

Park 6 Logistics is seeking a professional and motivated Call Center Agent to join our team in Miami, FL. In this role, you will be responsible for communicating with customers, answering inquiries ...

Del Toro Insurance

Agent/CSR

Miami, FL · On-site

$14.75 - $19.75/hr

Bilingual Call Center Agent (English/Spanish) We are looking for a driven and results-oriented Bilingual Call Center Agent (English/Spanish) to join our dynamic sales team in the car insurance ...

Inktel

Housing Program Call Center Agent

Miami, FL · On-site

$14.75 - $19.25/hr

Customer service experience obtained in retail, hospitality or call center environment of a minimum of 1 year is essential. * Bilingual in Spanish or French a plus! * Must be flexible to work 8:00 AM ...

SOLIS Health Plans

OTC Call Center Lead

Miami, FL · On-site

Monitor and evaluate agent performance, including call quality, productivity, and adherence ... Strong knowledge of call center operations, metrics, and customer service best practices

Solis Health Plans

OTC Call Center Lead

Doral, FL · On-site

$20/hr

Monitor and evaluate agent performance, including call quality, productivity, and adherence ... Strong knowledge of call center operations, metrics, and customer service best practices

Del Toro Insurance Agency Inc

Agent/CSR

Miami, FL · On-site

$17 - $19/hr

Job Summary We are looking for a driven and results-oriented Bilingual Call Center Agent (English/Spanish) to join our dynamic sales team in the car insurance industry. In this role, you will handle ...

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All JobsCall Center Agent JobsVirtual Call Center Agent JobsVirtual Call Center Agent Jobs in Homestead, FL

Virtual Call Center Agent information

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How much do virtual call center agent jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for virtual call center agent in Homestead, FL is $15.82, according to ZipRecruiter salary data. Most workers in this role earn between $13.27 and $17.45 per hour, depending on experience, location, and employer.

What is a virtual call center agent?

Virtual Call Center Agents are customer service representatives who work remotely, usually from home, to handle inbound or outbound calls for a company. They provide assistance, answer questions, resolve issues, and often process orders or offer technical support, depending on the employer's needs. These agents use internet-based communication tools and customer service software to interact with customers and manage their workflow. The virtual setup allows businesses to offer flexible support hours and tap into a wider pool of talent.

What does a virtual call center agent do?

A virtual call center agent provides customer support remotely via a number of different forums, from email to phone calls to online chat. Some specialize in sales, technical issues, or telemarketing. Employees also work with different support levels, depending on expertise and experience. You are typically the first point of contact with the public. Your duties involve responding to inbound calls and providing further instructions or followup in outbound communications. The job is usually full-time with some employers offering 24/7 support. A representative must document each case accurately and completely to assist other team members who get involved with each issue.

What are the key skills and qualifications needed to thrive as a virtual call center agent, and why are they important?

To thrive as a Virtual Call Center Agent, you need strong communication skills, proficiency in customer service, and typically a high school diploma or equivalent. Familiarity with call center software, CRM systems, and VoIP technology is important for managing customer interactions efficiently. Excellent listening skills, patience, and the ability to multitask help agents deliver positive customer experiences and resolve issues promptly. These skills ensure high-quality service, customer satisfaction, and effective problem-solving in a remote environment.

How do virtual call center agents typically manage communication and collaboration with remote team members?

Virtual Call Center Agents often rely on a combination of digital tools, such as instant messaging platforms, video conferencing, and shared dashboards, to stay connected with their team and supervisors. Regular team meetings and one-on-one check-ins help agents align on goals, share best practices, and address challenges in real time. While working remotely can feel isolating at times, most organizations foster a supportive environment through virtual team-building activities and transparent communication channels, ensuring agents feel included and informed.

What is the difference between Virtual Call Center Agent vs Customer Service Representative?

AspectVirtual Call Center AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentRemote, home-based call center setupTypically in-office or remote, depending on employer
Industry UsageCommon in call centers, telecommunication, tech supportWidespread across retail, banking, healthcare, and more
Job FocusHandling inbound/outbound calls, technical support, salesAssisting customers, resolving issues, providing product info

While both roles involve customer interaction, Virtual Call Center Agents primarily work remotely handling calls for specific companies, often with a focus on technical support or sales. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. The roles overlap in skills and credentials but differ mainly in work environment and specific job functions.

More about Virtual Call Center Agent jobs

What are the most commonly searched types of Call Center Agent jobs in Homestead, FL?

The most popular types of Call Center Agent jobs in Homestead, FL are:

What are popular job titles related to Virtual Call Center Agent jobs in Homestead, FL?

For Virtual Call Center Agent jobs in Homestead, FL, the most frequently searched job titles are:

What job categories do people searching Virtual Call Center Agent jobs in Homestead, FL look for?

The top searched job categories for Virtual Call Center Agent jobs in Homestead, FL are:

What cities near Homestead, FL are hiring for Virtual Call Center Agent jobs?

Cities near Homestead, FL with the most Virtual Call Center Agent job openings:

Virtual Call Center Agent jobs near you
Infographic showing various Virtual Call Center Agent job openings in Homestead, FL as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $32,898 per year, or $15.8 per hour.

Call Center Agent

Independent Living Systems LLC

Miami, FL • On-site

$14.25 - $19/hr

Other

Re-posted 3 days ago

Independent Living Systems rating

6.5

Company rating: 6.5 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

Call Center Agent

We are seeking a Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is committed to promoting a higher quality of life and maximizing independence for all vulnerable populations.

About the Role:

The Call Center Agent will serve as an essential point of contact between members, healthcare providers, and administrative teams. The Call Center Agent's primary objective is to deliver exceptional customer service by efficiently managing both inbound and outbound calls, addressing inquiries, scheduling appointments, and resolving concerns with professionalism and empathy. The Call Center Agent will contribute to the smooth operation of the contact center by maintaining accurate records and adhering to established protocols and compliance standards. The Call Center Agent must handle a high volume of calls while maintaining a calm and courteous demeanor, ensuring that each interaction supports positive member experiences and organizational goals. Ultimately, the Call Center Agent's efforts will help facilitate effective communication and support the delivery of quality health and social care to vulnerable populations.

Minimum Qualifications:

  • High School Diploma or GED
  • Proven experience working in a contact center environment, preferably within healthcare or a related field.
  • Ability to manage high volume contact center demands.
  • Familiarity with inbound and outbound customer service processes and phone systems.
  • Basic clerical experience including data entry and record keeping.
  • Ability to work flexible hours to accommodate contact center shifts.

Preferred Qualifications:

  • Associate's degree
  • Experience specifically in healthcare services or medical contact centers.
  • Knowledge of healthcare terminology and member privacy regulations such as HIPAA.
  • Certification in customer service or contact center operations.

Responsibilities:

  • Demonstrate commitment to Our Mission and models ILS Experience Standards of Excellence.
  • Handle a high-volume of inbound and/or outbound calls, providing accurate information on healthcare services, scheduling, and member inquiries in a professional, courteous, and empathetic manner.
  • Document call details, update member records, and utilize contact center systems and clerical tools accurately and strive for first call resolution in all interactions.
  • Collaborate with internal and external stakeholders to resolve issues and escalate concerns when needed.
  • Ensure compliance with healthcare regulations, service level agreements, organizational policies, and confidentiality standards in all communications.
  • Maintain established standards for schedule adherence, attendance, quality, member satisfaction, and performance (including average handle time and after call work time).
  • Demonstrate professionalism through reliability, teamwork, strong work ethic, initiative, organization, and ongoing participation in training and professional development.
  • Perform other duties as assigned.

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