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Virtual Call Center Agent Jobs in Nebraska (NOW HIRING)

Liveops

Remote Customer Service Agent

Bellevue, NE · Remote

$14.75 - $19.75/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

Liveops

Remote Customer Service Agent

Omaha, NE · Remote

$14.75 - $19.75/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

Liveops

Remote Customer Service Agent

Lincoln, NE · Remote

$13.50 - $18/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

Meta

Data Center Capacity & Network Manager

Ashburn, VA · On-site

$162K/yr

Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration ... Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual ...

Berry Law Firm

Client Service Agent

Lincoln, NE · On-site

$21/hr

Position Summary The Client Service Agent serves as a key point of contact for Veterans, their ... Minimum of 2 years of high-volume contact center, call center, or customer service phone support ...

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Virtual Call Center Agent information

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How much do virtual call center agent jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for virtual call center agent in Nebraska is $16.41, according to ZipRecruiter salary data. Most workers in this role earn between $13.75 and $18.12 per hour, depending on experience, location, and employer.

What is a virtual call center agent?

Virtual Call Center Agents are customer service representatives who work remotely, usually from home, to handle inbound or outbound calls for a company. They provide assistance, answer questions, resolve issues, and often process orders or offer technical support, depending on the employer's needs. These agents use internet-based communication tools and customer service software to interact with customers and manage their workflow. The virtual setup allows businesses to offer flexible support hours and tap into a wider pool of talent.

What does a virtual call center agent do?

A virtual call center agent provides customer support remotely via a number of different forums, from email to phone calls to online chat. Some specialize in sales, technical issues, or telemarketing. Employees also work with different support levels, depending on expertise and experience. You are typically the first point of contact with the public. Your duties involve responding to inbound calls and providing further instructions or followup in outbound communications. The job is usually full-time with some employers offering 24/7 support. A representative must document each case accurately and completely to assist other team members who get involved with each issue.

What are the key skills and qualifications needed to thrive as a virtual call center agent, and why are they important?

To thrive as a Virtual Call Center Agent, you need strong communication skills, proficiency in customer service, and typically a high school diploma or equivalent. Familiarity with call center software, CRM systems, and VoIP technology is important for managing customer interactions efficiently. Excellent listening skills, patience, and the ability to multitask help agents deliver positive customer experiences and resolve issues promptly. These skills ensure high-quality service, customer satisfaction, and effective problem-solving in a remote environment.

How do virtual call center agents typically manage communication and collaboration with remote team members?

Virtual Call Center Agents often rely on a combination of digital tools, such as instant messaging platforms, video conferencing, and shared dashboards, to stay connected with their team and supervisors. Regular team meetings and one-on-one check-ins help agents align on goals, share best practices, and address challenges in real time. While working remotely can feel isolating at times, most organizations foster a supportive environment through virtual team-building activities and transparent communication channels, ensuring agents feel included and informed.

What is the difference between Virtual Call Center Agent vs Customer Service Representative?

AspectVirtual Call Center AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentRemote, home-based call center setupTypically in-office or remote, depending on employer
Industry UsageCommon in call centers, telecommunication, tech supportWidespread across retail, banking, healthcare, and more
Job FocusHandling inbound/outbound calls, technical support, salesAssisting customers, resolving issues, providing product info

While both roles involve customer interaction, Virtual Call Center Agents primarily work remotely handling calls for specific companies, often with a focus on technical support or sales. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. The roles overlap in skills and credentials but differ mainly in work environment and specific job functions.

More about Virtual Call Center Agent jobs

What are the most commonly searched types of Call Center Agent jobs in Nebraska?

The most popular types of Call Center Agent jobs in Nebraska are:

What are popular job titles related to Virtual Call Center Agent jobs in Nebraska?

For Virtual Call Center Agent jobs in Nebraska, the most frequently searched job titles are:

What job categories do people searching Virtual Call Center Agent jobs in Nebraska look for?

The top searched job categories for Virtual Call Center Agent jobs in Nebraska are:

What cities in Nebraska are hiring for Virtual Call Center Agent jobs?

Cities in Nebraska with the most Virtual Call Center Agent job openings:

Virtual Call Center Agent jobs near you
Infographic showing various Virtual Call Center Agent job openings in Nebraska as of August 2026, with employment types broken down into 2% As Needed, 77% Full Time, 19% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $34,143 per year, or $16.4 per hour.

Account Manager - State Farm Agent Team Member

Drew Edmond - State Farm Agent

Lincoln, NE • On-site

$50K - $80K/yr

Full-time

Re-posted just now

Job description

Location: 4700 Normal Blvd Lincoln, NE 68506
Compensation: $50,0000 Base Salary + Performance bonuses/commission
Total Target Comp: $70,000 - $80,000.
Who we're looking for

  • Sales Experience 
  • Strong communicator with confidence handling difficult situations
  • Ability to make 50 - 100 outbound calls per day
  • Experience with CRM systems
What this role is NOT

  • Passive admin role
  • Call Center
  • Not for someone who needs micromanagement
About us

We are one of the top producing Agencies in Lincoln, known for providing high-value, high-intent leads to assist our sales team. Our systems work, our expectations are strong, and our growth is intentional. We had an exceptional 2025 as an Agency and are looking to build on that success in 2026.
We are looking for a sharp, dependable Operations & Sales Manager to help run day-to-day operations, support Agency growth, and step in on complex customer needs. This role is critical to keeping the Agency moving efficiently while continuing to drive sales. This is a hands-on execution role, not a micromanagement position.
Day to Day Operations

  • Quote new Prospects
  • Follow up with Prospects 
  • Provide all State Farm benefits
  • Ensure leads are handled correctly and promptly
  • Coordinate follow ups, documentation, and internal processes
  • Keep Agency owner informed/updated with any potential issues/areas of opportunities.
Sales and Customer Support

  • Working provided leads by Agency
  • Creating your own opportunities from X-dates, Referrals, Community marketing.
  • Proactively identify and resolve issues before they escalate.
  • Use existing retentions systems as well as coming up with additional ideas to implement.
What Success looks like (First 90 Days)

  • You can independently run daily operations
  • Customer issues are resolved quickly and confidently
  • Sales follow-up improved and missed opportunities decrease.
  • Owner time spent on day-to-day task is significantly reduced.
  • Clients consistently report positive experiences
Why Join us

  • Opportunity to grow with one of Lincoln's Top producing Agencies.
  • Strong leads flow - You are not only cold calling
  • Proven Systems already in place.
  • Meaningful role with real impact.
  • Your work directly affects revenue and client success.