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Virtual Banking Jobs in Georgia (NOW HIRING)

Renasant Bank

Universal Banker

Dacula, GA · On-site

$16.50 - $20.75/hr

... banking services to meet those needs in alignment with the organization's business model, vision ... branch, virtual branch and customer experience center * Respond with a sense of urgency and ...

Renasant Bank

Universal Banker

Alpharetta, GA · On-site

$17.25 - $21.75/hr

... banking services to meet those needs in alignment with the organization's business model, vision ... branch, virtual branch and customer experience center * Respond with a sense of urgency and ...

Renasant Bank

Universal Banker

Saint Marys, GA · On-site

$16.75 - $21/hr

... banking services to meet those needs in alignment with the organization's business model, vision ... branch, virtual branch and customer experience center * Respond with a sense of urgency and ...

UHS

Virtual Intensive Outpatient Therapist

Atlanta, GA · On-site +1

Responsibilities IOP Therapist Virtual Program (Evenings) At Peachford Hospital, our mission is to ... or bank information, etc.) from you via email. The recruiters will not email you from a public ...

BANKSOUTH

Universal Banker - Lake Oconee

Greensboro, GA · On-site

$16 - $20/hr

If so, we have the perfect opportunity for you to kickstart your career in banking! About BankSouth ... Short-term disability, long-term disability, term life insurance, and Teladoc virtual care - all ...

BANKSOUTH

Universal Banker - Lake Oconee

Greensboro, GA

$16 - $20/hr

If so, we have the perfect opportunity for you to kickstart your career in banking! About BankSouth ... Short-term disability, long-term disability, term life insurance, and Teladoc virtual care -- all ...

Material Bank

Field Team Associate

Atlanta, GA

Material Bank is the world's largest material marketplace for the architecture and design industry ... Lead virtual platform demos, member onboarding, and brand rep trainings that ensure brand partners ...

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Virtual Banking information

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How much do virtual banking jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for virtual banking in Georgia is $20.60, according to ZipRecruiter salary data. Most workers in this role earn between $17.26 and $23.12 per hour, depending on experience, location, and employer.

What is virtual banking?

Virtual banking refers to financial services provided primarily or exclusively online, without the need for customers to visit physical bank branches. Virtual banks offer a range of services, such as opening accounts, transferring funds, paying bills, and applying for loans, all through digital platforms like mobile apps and websites. This model often provides greater convenience and sometimes lower fees compared to traditional banking, as overhead costs are reduced. Security and customer support are typically managed through secure online channels and call centers.

What are the key skills and qualifications needed to thrive as a virtual banking specialist?

To thrive as a Virtual Banking Specialist, you need a solid understanding of banking products, financial regulations, and customer service, often supported by a finance-related degree or relevant experience. Familiarity with digital banking platforms, CRM software, and secure communication tools is typically required. Strong soft skills like active listening, problem-solving, and clear remote communication help build client trust and resolve issues efficiently. These skills ensure effective online service delivery, compliance, and customer satisfaction in a technology-driven financial environment.

How does a virtual banking professional typically collaborate with clients and internal teams?

As a Virtual Banking professional, you will regularly interact with clients through digital channels such as chat, email, and video calls to address their banking needs, resolve issues, and help them navigate online services. Collaboration with internal teams—including IT, compliance, and product management—is essential to ensure that customer concerns are addressed efficiently and that digital banking platforms are secure and user-friendly. You’ll play a key role in gathering feedback from clients and relaying it to the appropriate teams to drive improvements. This role requires adaptability, strong communication skills, and a customer-centric mindset to succeed in a fast-evolving digital environment.

What is the difference between Virtual Banking vs Customer Service Representative?

AspectVirtual BankingCustomer Service Representative
CredentialsBanking certifications, financial knowledgeCustomer service skills, sometimes banking knowledge
Work EnvironmentRemote, online platformsCall centers, in-person or remote
Industry UsageBanking, financial servicesBanking, retail, service industries
Primary FocusManaging online banking services, financial transactionsAssisting customers with inquiries, resolving issues

Virtual Banking professionals focus on managing online banking platforms and financial transactions, often requiring banking certifications. Customer Service Representatives handle customer inquiries and support, sometimes within banking but also in other industries. While both roles involve customer interaction, Virtual Banking emphasizes financial expertise and remote digital services, whereas Customer Service Representatives may work in various settings assisting with general customer needs.

Can you work remotely for a virtual banking job?

Virtual banking jobs often offer remote work options, allowing employees to perform tasks such as customer service, account management, and financial advising from home. These roles typically require strong communication skills, familiarity with banking software, and sometimes specific certifications, with many companies providing the necessary tools for remote access.

Do virtual banking work from home?

Virtual banking jobs often allow employees to work from home, especially roles in customer service, account management, or technical support. These positions typically require a reliable internet connection, relevant skills, and sometimes specific certifications, with many companies offering remote work options as part of their employment structure.

How does virtual banking work?

Virtual banking involves managing financial transactions and accounts through online platforms or mobile apps without visiting a physical branch. Virtual banking professionals typically use digital tools, customer service skills, and security protocols to assist clients and process transactions remotely.

What are the most commonly searched types of Banking jobs in Georgia?

The most popular types of Banking jobs in Georgia are:

What are popular job titles related to Virtual Banking jobs in Georgia?

For Virtual Banking jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Virtual Banking jobs in Georgia look for?

The top searched job categories for Virtual Banking jobs in Georgia are:

What cities in Georgia are hiring for Virtual Banking jobs?

Cities in Georgia with the most Virtual Banking job openings:

Virtual Banking jobs near you
Infographic showing various Virtual Banking job openings in Georgia as of August 2026, with employment types broken down into 80% Full Time, 10% Part Time, 7% Contract, and 3% Nights. Highlights an 38% Physical, 3% Hybrid, and 59% Remote job distribution, with an average salary of $42,851 per year, or $20.6 per hour.

Universal Banker

Renasant Bank

Dacula, GA • On-site

$16.50 - $20.75/hr

Other

This job post has expired today. Applications are no longer accepted.

Renasant Bank rating

6.0

Company rating: 6.0 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

152nd of 171 rated banks

Job description

Overview
The Universal Banker operates in a seamless dual capacity to deliver an exceptional customer experience by seeking to understand the needs of the customer, and then providing a complete range of retail banking services to meet those needs in alignment with the organization's business model, vision, mission, core values, and behaviors. This position is responsible for performing sales, service and operational functions and executing the Renasant's customer engagement model. In this role, the Universal Banker drives engagement throughout the entire customer interaction, including routine transactions and financial counseling, while championing digital conveniences available through various delivery channels. To do this, the Universal Banker reduces the required steps to as few as possible and can supply full scale banking assistance with no need to refer the customer to another retail team member.
RENASANT BANK IS AN EQUAL OPPORTUNITY EMPLOYER
Responsibilities
  • Drive an exceptional customer experience in a branch environment through the execution of the bank's customer engagement model by deepening relationships, educating customers on the bank's products and services, offering appropriate financial solutions and guidance, opening accounts, performing teller transactions and proactively addressing emerging customer needs without the need to transfer the customer to another retail area of the branch
  • Meet established sales and service performance goals by developing and expanding new and current customer relationships, delivering a wide range of banking solutions and improving customer loyalty
  • Collaborate with lines of business partners to create a seamless customer experience to fulfill financial needs through lending groups, wealth management, treasury solutions and other financial services
  • Champion digital delivery in branch by providing our customers with the digital conveniences and on-demand solutions that meet their needs how, when and where they expect to do business
  • Provide awareness, promote and create a seamless transition across all delivery channels including online, mobile, in branch, virtual branch and customer experience center
  • Respond with a sense of urgency and intentionality to customer feedback by working to understand the root causes of customer concerns or complaints; make recommendations to improve the customer experience through various process, policy and product enhancements
  • Ensure proper documentation is obtained and properly completed for all solutions to minimize documentations exceptions
  • Maintain customer pipeline tracking, including documenting calls and other interactions with customers and referral sources, via the customer engagement platform
  • Perform teller responsibilities daily to include processing customer transactions (i.e. deposits, withdrawals, transfers, loan payments, official checks, etc.) as well as special tasks such as loan payoffs and draws, redeeming savings bonds, ordering currency and auditing teller drawers. Additionally, execute daily operations (i.e. balancing ATM and vault and performing branch capture procedures, etc.)
  • Protect the bank from unnecessary risk by following procedures in all areas including CTR, SAR, Reg CC holds, robbery procedures and fraud mitigation
  • Recognize and navigate fraud attempts and events experienced by customers and individuals attempting to defraud customers and the bank
  • Maintain confidentiality and security of customer information according to regulatory and company guidelines and policies
  • Routinely review procedures and processes and complete self-audits using provided tools and resources that are designed to prevent unnecessary risk to customer and bank
  • Represent the bank in community organizations and activities to increase the bank's outreach and foster relationships for future business development opportunities
  • Work closely with line of business partners, the Retail Experience Administration, Learning and Development to maintain a working knowledge of all bank products, services, policies, processes, procedures and systems to effectively and knowledgeably engage customers, deliver financial solutions with urgency and accuracy, and perform branch operations
  • Perform other related duties as assigned

Qualifications
  • High school diploma or equivalent, College education preferred
  • Minimum of 1 year related customer experience and sales experience required
  • Minimum of 1 year teller and/or cash handling experience preferred
  • Strong dedication and motivation to achieving sales, service, and operational results and exceeding expectations
  • Ability to follow stated bank customer sales and service standard processes to ensure achievement of necessary goals and customer standards
  • Excellent communication skills (written and verbal)
  • Attention to detail with strong record of accuracy in handling of transactions
  • Comfortable using a variety of technology software products to process transactions
  • Proven time management and organizational skills, ability to effectively handle multiple priorities and adapt effectively as business needs and pace changes
  • Aptitude to read, understand and apply all regulations, policies and procedures related to Universal Banker responsibilities and other branch operations
  • Ability to travel for training, other development opportunities, and between branches, as needed

For all Senior Universal Bankers:
  • Minimum of 2 years of successful Universal Banker experience
  • Ability to handle complex transactions and issues with limited assistance or supervision
  • Operational strength with limited to no account exceptions, outages, or operational losses
  • Proficient in all aspects of bank products and solutions, including IRA's and complex business accounts

Physical Demands
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand or sit; kneel, stoop, or squat; use hands or fingers to handle or feel objects, tools or controls; reach with hands and arms, and talk or hear. The employee is occasionally required to walk. The employee must occasionally lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to focus.
Work Environment
The Bank's professional working environment requires employees to communicate effectively, both verbally and in writing. Employees must demonstrate strong interpersonal skills when working closely with internal business partners and external clients. Employees may be exposed to confidential and propriety information within the working environment, therefore, must uphold confidentiality at all times. Due to the possibility of being exposed to high risk situations (i.e. robbery), detailed instructions and procedures are required to be followed at all times to safeguard the Bank's employees, customers, and assets.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. The principal duties and responsibilities enumerated are all essential job functions except for those that begin with the word "May".
This job description is intended to describe the normal level of work required by the person performing the work. The principle duties outlined are the essential responsibilities and duties. Other duties may be assigned as needs arise. Job requirements and/or processes may be modified to reasonably accommodate persons with a disability as required by law.
This description is not intended as a contract and is subject to change. Any written contractual agreements supersede this job description.

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