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Virtual Bank Jobs in Exton, PA (NOW HIRING)

Makes joint calls with Market Managers and more experienced Business Banking Relationship Managers to enhance their selling skills and uncover consumer opportunities as well. * Actively listens to ...

Makes joint calls with Market Managers and more experienced Business Banking Relationship Managers to enhance their selling skills and uncover consumer opportunities as well. * Actively listens to ...

Sr. Cloud Network Engineer

Malvern, PA ยท On-site

$102K - $139K/yr

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable ... Configure and manage Azure Virtual Networks, Network Security Groups, VPNs, ExpressRoute, and ...

Sr. Cloud Network Engineer

Malvern, PA ยท Hybrid

$102K - $139K/yr

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable ... Configure and manage Azure Virtual Networks, Network Security Groups, VPNs, ExpressRoute, and ...

Sr. Cloud Network Engineer

Malvern, PA ยท On-site

$102K - $139K/yr

Customers Bank is a super-community bank with over $22 billion in assets, dedicated to providing ... Virtual Networks, Network Security Groups, VPNs, ExpressRoute, and Application Gateways. โ€ข ...

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Virtual Bank information

See Exton, PA salary details

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How much do virtual bank jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for virtual bank in Exton, PA is $23.55, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.44 per hour, depending on experience, location, and employer.

What is a virtual bank?

A Virtual Bank job involves working for a digital-only financial institution that operates without physical branches. Employees typically handle customer service, account management, fraud prevention, and financial advising through online platforms, phone calls, or chat support. Roles can vary from customer support representatives to compliance officers and software developers. These positions often require strong communication skills, financial knowledge, and proficiency with digital banking tools. Many Virtual Bank jobs offer remote work opportunities, making them accessible to candidates in various locations.

What are the typical daily responsibilities for employees working at a virtual bank?

At a Virtual Bank, daily responsibilities often include assisting customers via digital channels, processing online transactions, managing account inquiries, and addressing technical or financial questions. Employees may also monitor for fraudulent activity, ensure regulatory compliance, and help implement new digital banking features. Collaboration often occurs virtually with team members from IT, compliance, and customer service to maintain smooth operations. Adapting quickly to new technologies and maintaining a high level of digital security awareness are also regular parts of the role. This dynamic work environment offers opportunities to learn cutting-edge banking tools and interact with clients in innovative ways.

What are the key skills and qualifications needed to thrive in the virtual bank position, and why are they important?

To thrive in a Virtual Bank, professionals need a robust understanding of financial services, digital banking operations, and customer relationship management, often supported by degrees in finance, business, or related fields. Familiarity with online banking platforms, cybersecurity protocols, and digital transaction systems is typically required, and certifications like Certified Digital Banker (CDB) can be advantageous. Excellent communication, problem-solving, and adaptability to fast-evolving technology are valuable soft skills in this environment. These competencies enable employees to deliver secure, efficient, and customer-focused banking services in an online setting.

What does a virtual bank do?

A virtual bank is a financial institution that operates entirely online without physical branches. It provides banking services such as account management, deposits, withdrawals, loans, and payments through digital platforms, often using secure apps and websites. Virtual bank employees may handle customer support, fraud prevention, and digital transactions, requiring skills in financial technology and cybersecurity.

What are the most commonly searched types of Bank jobs in Exton, PA?

The most popular types of Bank jobs in Exton, PA are:

What job categories do people searching Virtual Bank jobs in Exton, PA look for?

The top searched job categories for Virtual Bank jobs in Exton, PA are:

What cities near Exton, PA are hiring for Virtual Bank jobs?

Cities near Exton, PA with the most Virtual Bank job openings:

Infographic showing various Virtual Bank job openings in Exton, PA as of August 2026, with employment types broken down into 87% Full Time, 11% Part Time, and 2% Contract. Highlights an 32% Physical, 2% Hybrid, and 66% Remote job distribution, with an average salary of $48,980 per year, or $23.5 per hour.

Virtual Banking Relationship Advisor II

Exton, PA โ€ข On-site, Remote

Full-time

Posted 23 days ago


Job description

Job Overview

The Virtual Banking Relationship Advisor II reports to the Virtual Banking Manager and is responsible for providing an outstanding experience to Citadelโ€™s members, both existing and potential. Your main responsibilities include addressing inquiries and reviewing member relationships to ensure they benefit from our legendary products and services. Additionally, you will work collaboratively with the team to ensure smooth and efficient operations.

What will I be doing?

As a Virtual Banking Relationship Advisor II, you will address the needs of our members to ensure their experience is truly exceptional. The following tasks must be executed with high fidelity:

  • Handle member interactions through chat, email, & video calls that lead to a successful outcome and exceptional experience.
  • Successfully handle and convert sales leads via inbound phone channel from the Call Center.
  • Evaluate member scenarios through a critical thinking approach to decision-making that ensures a positive & desired outcome.
  • Perform member service activities for a broad range of products, services, and problem resolution through inbound and digital channels.
  • Promote credit union products and services, based on account review, while assisting members.
  • Maintain advanced knowledge level of Citadelโ€™s consumer and business product lines to effectively recommend appropriate products and troubleshoot Citadelโ€™s services.
  • Collaborate with team members to achieve overall contact center goals and objectives. ย 
  • Consistently achieve or exceed member experience and production metrics.
  • Continuous education on industry trends and best practices.
  • Meet and comply with all the requirements set forth in the SAFE Act including but not limited to successful completion of the required background checks.
  • Perform other duties as assigned.

ย  ย  ย  ย  ย  This position can be hybrid or remote.

What we are looking for?

The Virtual Banking Relationship Advisor II represents Citadel by working on behalf of our external and internal members. To successfully fill this role, you should meet and maintain these skills and values:

  • High school diploma; College degree preferred.
  • 2-4 years of retail and/or contact center experience is required.
  • Proficient knowledge and understanding of contact center technologies and data analysis.
  • Proven track record of delivering exceptional service.
  • Proven track record of strong goals performance. ย 
  • Exceptional communication and interpersonal skills.
  • The ability to work under pressure.
  • Integrity, Accountability, and Resiliency.
  • A fluent English-speaking person.