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Virtual Assistant Customer Support Jobs in Indiana

Medasource

Customer Support Specialist

Indianapolis, IN · On-site

$17.25 - $23.25/hr

The Medasource Customer Support Specialist plays a critical role in ensuring seamless contractor ... Update contractor records for extensions, terminations, and any other operational changes. * Assist ...

Loopy Limited

Customer Support Lead

Griffith, IN · On-site

$24/hr

Customer Support Lead Griffith, IN (On-site) Starting Pay: $24/hour Loopy Cases is a family-founded ... * Assist with training and onboarding in the absence of the department trainer. * Support the ...

Loopy Cases

Customer Support Lead

Griffith, IN · On-site

$24/hr

As our Customer Support Lead, you'll be responsible for the day-to-day leadership of a team of ... * Assist with training and onboarding in the absence of the department trainer. * Support the ...

Loopy Cases

Customer Support Lead

Griffith, IN · On-site

$24/hr

As our Customer Support Lead, you'll be responsible for the day-to-day leadership of a team of ... * Assist with training and onboarding in the absence of the department trainer. * Support the ...

Loopy Cases

Customer Support Lead

Griffith, IN · On-site

$24/hr

As our Customer Support Lead, you'll be responsible for the day-to-day leadership of a team of ... * Assist with training and onboarding in the absence of the department trainer. * Support the ...

Loopy Cases

Customer Support Lead

Griffith, IN · On-site

$24/hr

As our Customer Support Lead, you'll be responsible for the day-to-day leadership of a team of ... * Assist with training and onboarding in the absence of the department trainer. * Support the ...

Verawholehealth

$18 - $27/hr

Our apree health Customer Support office is in Sandy, UT. We are looking for smart and motivated ... virtual training for the following eight weeks. Training is fully paid and benefits start on day ...

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All JobsCustomer Support JobsVirtual Assistant Customer Support JobsVirtual Assistant Customer Support Jobs in Indiana

Virtual Assistant Customer Support information

What cities in Indiana are hiring for Virtual Assistant Customer Support jobs?

Cities in Indiana with the most Virtual Assistant Customer Support job openings:

Infographic showing various Virtual Assistant Customer Support job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 86% Physical, 4% Hybrid, and 10% Remote job distribution.

Customer Support Specialist

Indianapolis, IN

Closure Systems International
Plastics Packaging Film and Sheet (including Laminated) Manufacturing • 501 - 1,000 employees
Learn more about Closure Systems Internationalexternal

$17.25 - $23.25/hr

Full-time

Re-posted 25 days ago

Closure Systems International rating

7.6

Company rating: 7.6 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

Job Description:

The customer support specialist deals with all levels of external customer contact, as well as internal contacts in other supporting business functions as appropriate (i.e., accounting, credit, transportation, planning, information technology, etc.).  The individual must be self-motivated yet function successfully within a team environment. 

Duties and Responsibilities:

  1. Function as the primary customer contact for the bottler locations
  2. Ability to use creative out-of-box thinking to ensure all customer needs are met
  3. Accountable to gather and communicate pertinent information to enable CSI to make solid business decisions
  4. Accurately input closure orders in ERP system
  5. Execute customer order changes in ERP system, and all necessary internal communication
  6. Initiate troubleshooting of customer complaints and oversee process through resolution with customer
  7. Responsible for providing input to National Account Manager regarding changes which might impact 30-day forecasting
  8. Accountable for pro-active calls to gather necessary information to enable CSI to make solid business decisions
  9. Identify volume/product demand for planning
  10. Responsible to gather information for customer credit checks
  11. Administer/monitor rebates and/or amortizations to uphold terms of contract
  12. Coordinate with AR in unadjusted item resolution and collections
  13. Identify areas for process improvements/monitor goals with supervisor
  14. Adhere to CSI’s import/export compliance policy and requirements while performing all activities of a CSS
  15. Review CSI’s compliance website for procedures/SOP/guidelines that will assist them in properly performing their function
  16. While traveling on company business, will uphold CSI’s travel policy and will report any potential problems to CSI’s Compliance Liaison
  17. Regular and reliable attendance and punctuality
  18. Use of appropriate PPE equipment/clothing when at manufacturing/bottling locations

Supervisory Responsibilities: No

Educational and Other Skills Requirements:

  • Bachelor’s degree
  • 3-5 years of experience in customer service
  • Computer skills and strong analytical skills using Microsoft Word and Excel
  • Excellent verbal and written communication skills
  • Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
  • Collaborates well with others: proactively contributes to group objectives; volunteers to help others

Additional information:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Closure Systems International, Inc., is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, veteran status, disability, sexual orientation, gender identity or national origin.

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