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Virtual Assistant Customer Support Jobs in Illinois

Customer Support

Chicago, IL ยท On-site

$20 - $23/hr

... customer-focused professional to join our Merchant Support Department ... In this role, you will assist existing merchants with questions and account concerns while building ...

Customer Support Representative

Chicago, IL ยท On-site

$16.50 - $22.50/hr

... virtual care to employers 24/7 through app, website, or phone in all 50 states. First Stop Health ... Our Customer Support team operates 24 hours a day, 7 days a week, 365 days a year to ensure ...

Customer Support Specialist

Chicago, IL ยท On-site

$18.50 - $25/hr

The Opportunity The Customer Support Specialist role is the first line of support for our ... * Assist in writing SOPs and contributing to knowledge base articles and internal documentation.

Customer Support Specialist

Chicago, IL ยท On-site

$18.50 - $25/hr

The Opportunity The Customer Support Specialist role is the first line of support for our ... * Assist in writing SOPs and contributing to knowledge base articles and internal documentation.

Customer Support Specialist

Chicago, IL

$18.50 - $25/hr

The CS1 role is the first line of support for our hospitality/e-commerce customers--triaging ... * Assist in writing SOPs and contributing to knowledge base articles and internal documentation.

Customer Support Specialist

Chicago, IL ยท On-site

$18.50 - $25/hr

The CS1 role is the first line of support for our hospitality/e-commerce customers-triaging tickets ... * Assist in writing SOPs and contributing to knowledge base articles and internal documentation.

Customer Support Specialist

Chicago, IL ยท On-site

$18.50 - $25/hr

The CS1 role is the first line of support for our hospitality/e-commerce customers-triaging tickets ... * Assist in writing SOPs and contributing to knowledge base articles and internal documentation.

Customer Support Specialist

Chicago, IL ยท On-site

$18.50 - $25/hr

The Opportunity The Customer Support Specialist role is the first line of support for our ... * Assist in writing SOPs and contributing to knowledge base articles and internal documentation.

Greet customers warmly and assist them in identifying their needs. Provide knowledgeable information about products and services to help customers make informed decisions. * Sales Support: Actively ...

Serve as a primary technical resource for customers, providing guidance via phone, email, and remote support tools. * Assist field service teams with diagnostics, root cause analysis, and corrective ...

The Customer Support Manager (CSM) provides intense and appropriate customer focus and satisfaction ... Engage as needed in the case management process to ensure proper service delivery * Assist partners ...

Customer Support Engineer

Bensenville, IL ยท On-site

$75K - $90K/yr

Serve as a primary technical resource for customers, providing guidance via phone, email, and remote support tools. * Assist field service teams with diagnostics, root cause analysis, and corrective ...

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Virtual Assistant Customer Support information

What cities in Illinois are hiring for Virtual Assistant Customer Support jobs?

Cities in Illinois with the most Virtual Assistant Customer Support job openings:

Infographic showing various Virtual Assistant Customer Support job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Customer Support

Chicago, IL โ€ข On-site

Enhanced Payment Systems
Finance and Insuranceย โ€ขย 1 - 5K employees

$20 - $23/hr

Full-time

Posted 18 days ago


Job description

MERCHANT SUPPORT

Enhanced Payment Systems — Chicago, IL
Full-Time | In-Office
Enhanced Payment Systems is looking for a confident, customer-focused
professional to join our Merchant Support Department. In this role, you will
assist existing merchants with questions and account concerns while building
strong relationships that help us earn their continued business.
This is an excellent opportunity for someone who enjoys solving problems,
communicating with business owners, and turning challenging conversations into
positive outcomes.
WHAT YOU’LL DO
• Respond to merchant questions and provide friendly, professional account
support
• Help merchants understand their processing services, equipment, statements,
fees, and account features
• Troubleshoot concerns and coordinate with other departments to reach a
resolution
• Speak with merchants who may be considering cancellation and identify the
reason for their concerns
• Present appropriate solutions, explain the value of their EPS relationship,
and work to retain their business
• Follow up with merchants to ensure issues have been resolved and expectations
have been met
• Document conversations, account updates, and retention efforts accurately
• Identify opportunities to strengthen merchant relationships and improve the
overall customer experience
• Handle sensitive or difficult conversations calmly, confidently, and
professionally
WHAT WE’RE LOOKING FOR
• Strong customer-service and relationship-building skills
• Excellent verbal and written communication
• A confident phone presence and the ability to de-escalate difficult
situations
• Strong problem-solving and negotiation skills
• The ability to listen carefully, identify the real concern, and offer
practical solutions
• Dependability, professionalism, and attention to detail
• The ability to manage multiple accounts and follow-up responsibilities
• A positive, team-oriented attitude
• Merchant-services, banking, customer-retention, account-management, or
call-center experience is preferred, but we are willing to train the right
person
THE IDEAL CANDIDATE
You are patient enough to support a frustrated customer, persuasive enough to
save an account, and organized enough to make sure nothing falls through the
cracks. You understand that successful retention is not about pressuring a
merchant—it is about listening, resolving concerns, rebuilding trust, and
showing the value of continuing the relationship.
WHY JOIN ENHANCED PAYMENT SYSTEMS?
Enhanced Payment Systems has been helping businesses with their
payment-processing needs for more than 20 years. We offer a professional,
team-focused environment where strong performance, initiative, and excellent
customer care are recognized.
If you are a natural problem-solver who enjoys helping business owners and
protecting valuable customer relationships, we would love to speak with you.
Apply today by submitting your résumé for consideration.
Enhanced Payment Systems is an Equal Opportunity Employer.