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Virtual Amazon Customer Service Jobs in Reston, VA

Amazon Architect

Alexandria, VA · Hybrid

$69.25 - $91/hr

These professional services engagements will focus on key customer solutions such as, web ... and Virtual Private Cloud infrastructure. * Managing executive Customer relationships and key ...

Amazon Architect

Alexandria, VA · On-site

$69.25 - $91/hr

These professional services engagements will focus on key customer solutions such as, web ... and Virtual Private Cloud infrastructure. * Managing executive Customer relationships and key ...

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How much do virtual amazon customer service jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for virtual amazon customer service in Reston, VA is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $19.52 per hour, depending on experience, location, and employer.

What is the difference between Virtual Amazon Customer Service vs Virtual Live Chat Customer Support?

AspectVirtual Amazon Customer ServiceVirtual Live Chat Customer Support
Primary RoleAssist Amazon customers with orders, returns, and account issuesProvide real-time support via live chat for various companies
Work EnvironmentRemote, often within Amazon's platform or CRM systemsRemote, across multiple industries and platforms
Required SkillsCustomer service, problem-solving, familiarity with Amazon policiesCommunication skills, multitasking, technical proficiency
Employer & IndustryAmazon, e-commerceVarious companies, customer support services

Both roles involve remote customer support, but Virtual Amazon Customer Service focuses specifically on Amazon's platform and policies, while Virtual Live Chat Customer Support can serve multiple industries and companies. The core skills overlap, but the context and tools used differ.

What are the most common challenges faced by Virtual Amazon Customer Service Associates, and how can they be managed?

Virtual Amazon Customer Service Associates often encounter challenges like handling high volumes of customer inquiries, managing difficult or upset customers, and quickly adapting to new policies or technology updates. Effective time management, strong communication skills, and a supportive remote work environment are key to overcoming these hurdles. Amazon provides thorough training, ongoing support, and resources to help associates stay informed and perform well, even when working from home. Building strong problem-solving skills and staying organized can make the role more rewarding and less stressful.

What are the key skills and qualifications needed to thrive as a Virtual Amazon Customer Service Representative, and why are they important?

To thrive as a Virtual Amazon Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM systems, chat platforms, and Amazon's internal support tools is commonly required. Patience, empathy, and adaptability are crucial soft skills for managing diverse customer inquiries remotely. These skills ensure efficient, positive customer interactions and uphold Amazon’s commitment to exceptional service in a virtual environment.

What does a Virtual Amazon Customer Service Representative do?

A Virtual Amazon Customer Service Representative assists Amazon customers remotely by handling inquiries, resolving issues, processing orders, and providing information about products and services. They communicate with customers primarily via phone, chat, or email, ensuring a positive shopping experience. Representatives are trained to troubleshoot problems, handle returns and refunds, and escalate complex issues when necessary. This role requires excellent communication skills, patience, and the ability to work independently from a home office.
What are the most commonly searched types of Amazon Customer Service jobs in Reston, VA? The most popular types of Amazon Customer Service jobs in Reston, VA are:
What are popular job titles related to Virtual Amazon Customer Service jobs in Reston, VA? For Virtual Amazon Customer Service jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Virtual Amazon Customer Service jobs in Reston, VA look for? The top searched job categories for Virtual Amazon Customer Service jobs in Reston, VA are:
What cities near Reston, VA are hiring for Virtual Amazon Customer Service jobs? Cities near Reston, VA with the most Virtual Amazon Customer Service job openings:
Accounting Manager, Amazon Leo, Amazon Leo, Accounting

Accounting Manager, Amazon Leo, Amazon Leo, Accounting

Amazon

Arlington, VA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.


Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 6,833 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers


Job description

In this role, you will support capital expenditure and leasing activities that power the Amazon Leo Network, partnering with global stakeholders to solve complex technical challenges, build scalable processes, and uphold the highest standards in our month-end close.
You will review commercial contracts and assess accounting treatments in accordance with Amazon Accounting Policy and US GAAP. Success in this role requires deep understanding of complex, high-growth organizations, strong analytical abilities, and excellent communication skills. This position offers the opportunity to make significant contributions to the business, while collaborating with diverse teams to solve unusually complex challenges, in a fast-paced, global environment.
Success in this role requires a strong sense of ownership and excellent communication skills. The ideal candidate is eager to drive AI and automation to streamline processes and strengthen controls, takes full ownership in fast-paced, ambiguous environments, and delivers impactful results that scale our rapidly growing infrastructure.
Key job responsibilities
• Own accounting for capital expenditures and leasing activities supporting the US Amazon Leo satellite network
• Lead month-end and quarter-end close processes, ensuring timely, accurate, and compliant financial reporting in accordance with US GAAP
• Manage complex accounting judgments related to fixed assets (ASC 360), leases (ASC 842), and research and development (ASC 730)
• Partner cross-functionally with global stakeholders on complex accounting transactions and processes
• Scale accounting processes to support rapid global growth
• Drive automation and AI enhancements to improve efficiency and reduce manual effort
• Research, conclude and memorialize technical accounting position papers.
• Support responses to audit inquiries and ensuring compliance with internal control requirements
BASIC QUALIFICATIONS
- 5+ years of finance or a related analytical field experience
- Bachelor's degree in accounting or related field
- Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.
PREFERRED QUALIFICATIONS
- CPA
- Knowledge of internal control framework (specifically COSO) to assess control design and operational efficiency
- Knowledge of GAAP research tools and the FASB codification
- Experience in accounting management in Big Four with Fortune 500 clients
- Experience researching and documenting support for accounting conclusions
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, CA, Culver City - 95,400.00 - 163,200.00 USD annually
USA, OR, Portland - 95,400.00 - 163,200.00 USD annually
USA, TN, Nashville - 85,900.00 - 146,900.00 USD annually
USA, TX, Austin - 95,400.00 - 163,200.00 USD annually
USA, VA, Arlington - 95,400.00 - 163,200.00 USD annually
USA, WA, Seattle - 95,400.00 - 163,200.00 USD annually

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US