Virtual Amazon Customer Service Jobs in Remote, OR

Inizio Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses. 
 

We are seeking performance-driven, proven, ambitious, and competitive sales professionals who are willing to put forth discretionary effort to go the extra mile.  

This is your opportunity to join Inizio Engage and represent a top biotechnology company!   

Why You’ll Love Working Here 

 
We believe great people deserve great support—at work and beyond. That’s why we offer a rewards experience designed to help you thrive personally, professionally, and financially: 

• Competitive pay that recognizes your experience, expertise, and impact 

• Comprehensive benefits including medical, dental, and vision coverage; accrued paid time off; 401(k) with company match; disability and life insurance; and paid maternity and paternity leave 

• Company-paid holidays so you can rest, recharge, and focus on what matters most 

• Recognition programs, contests, and awards that celebrate your contributions 

• Continuous growth opportunities through learning, leadership development, and career advancement support 

• A collaborative culture where your ideas are valued and your work makes a difference 
   

We’re also proud to be recognized for creating an exceptional employee experience: 

• Best Place to Work in BioPharma — 2022, 2023, 2025 

• Certified Great Place to Work® — 2021, 2023, 2025, 2026 

Learn more: https://www.greatplacetowork.com/certified-company/7003732 

What will you be doing?   

• Develop a sound understanding of the relevant product and disease area to facilitate detailed discussions with medical professionals.  

• Facilitate account management skills (account planning, field resource coordination; close, support customer education and promotion needs, reporting).  

• Demonstrate effectiveness working independently and in team environments.  

• Establish phone presence; commanding & disarming, ability to create rapport, network, build, and maintain productive business relationships.  

• Demonstrate clinical and technical skills.  

• Adhere to new therapeutic areas and channels of business and adapt to organizational change.  

• Leverage and use customer networks, resources and tools via phone/web to expand connectivity, reach and interest across stakeholders.  

• Identify, prioritize and drive opportunities to create access, policy, programs and processes that drive product demand.  

• Engage targeted healthcare professionals in in-depth informational/promotional communications in accordance with policies and procedures set by the client.  

• Verify and complete required data entry including details of the target’s responses, notes and any follow through actions in accordance with policies and procedures set by the client.  

• Profile and manage targeted list of healthcare professionals and provide value-added benefits to grow product volume.  

• Maintain call productivity and metrics, which are required by Inizio Engage and the client.  

• Manage daily sales call activity to optimize time and maximize the achievement of sales and market share objectives.  

• Listen and respond appropriately to customer needs and questions, thereby ensuring acceptance of, or agreement with a “call plan” objective.  

• Maintain the required product expertise including competitive product knowledge.  

• Demonstrate thorough knowledge of the Client’s products and ensure clear, concise and accurate communication of product information with target audiences using proper medical terminology.  

• Successfully complete the Client’s product training (self-study, testing, field work and classroom training at the Client’s site or electronically) and meet training expectations set by the Client in order to proceed to servicing the Client’s customers within the parameters of the program.  

• Effectively and timely communicate with the Virtual Sales Manager, Field Regional Sales Manager, and Field counterparts (as appropriate) on project’s progress.  

• Execute sales strategies in compliance with Federal Healthcare Program requirements, FDA’s promotional regulations, and Client policy. 

What do you need for this position?   

• Bachelor’s degree or equivalent experience  

• 2+ year of pharmaceutical or B2B sales experience  

• Eye care experience preferred 

• Previous virtual/contact center sales experience required 

• Strong technical acumen 

• Strong work ethic, ability to build rapport quickly  

• Positive attitude, adaptable to new situations  

• Is open to and actively solicits feedback on performance and skill development