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Virtual Amazon Customer Service Jobs in Edison, NJ

Amazon

Applied Scientist, Amazon Connect

New York, NY · On-site

Amazon Connect is a publicly available service based on ten years of development building the tools Amazon itself uses to provide its award-winning customer service. With Amazon Connect, businesses ...

Amazon

Applied Scientist, Amazon Connect

New York, NY · On-site

Amazon Connect is a publicly available service based on ten years of development building the tools Amazon itself uses to provide its award-winning customer service. With Amazon Connect, businesses ...

Amazon

Applied Scientist, Amazon Connect

New York, NY · On-site

Amazon Connect is a publicly available service based on ten years of development building the tools Amazon itself uses to provide its award-winning customer service. With Amazon Connect, businesses ...

Amazon

Applied Scientist, Amazon Connect

New York, NY · On-site

Amazon Connect is a publicly available service based on ten years of development building the tools Amazon itself uses to provide its award-winning customer service. With Amazon Connect, businesses ...

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Showing results 21-40

All JobsAmazon Customer Service JobsVirtual Amazon Customer Service JobsVirtual Amazon Customer Service Jobs in Edison, NJ

Virtual Amazon Customer Service information

See Edison, NJ salary details

$12

$18

$24

How much do virtual amazon customer service jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for virtual amazon customer service in Edison, NJ is $18.50, according to ZipRecruiter salary data. Most workers in this role earn between $16.15 and $19.42 per hour, depending on experience, location, and employer.

What does a virtual Amazon customer service representative do?

A Virtual Amazon Customer Service Representative assists Amazon customers remotely by handling inquiries, resolving issues, processing orders, and providing information about products and services. They communicate with customers primarily via phone, chat, or email, ensuring a positive shopping experience. Representatives are trained to troubleshoot problems, handle returns and refunds, and escalate complex issues when necessary. This role requires excellent communication skills, patience, and the ability to work independently from a home office.

What are the key skills and qualifications needed to thrive as a virtual Amazon customer service representative, and why are they important?

To thrive as a Virtual Amazon Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM systems, chat platforms, and Amazon's internal support tools is commonly required. Patience, empathy, and adaptability are crucial soft skills for managing diverse customer inquiries remotely. These skills ensure efficient, positive customer interactions and uphold Amazon’s commitment to exceptional service in a virtual environment.

What are the most common challenges faced by virtual Amazon customer service associates, and how can they be managed?

Virtual Amazon Customer Service Associates often encounter challenges like handling high volumes of customer inquiries, managing difficult or upset customers, and quickly adapting to new policies or technology updates. Effective time management, strong communication skills, and a supportive remote work environment are key to overcoming these hurdles. Amazon provides thorough training, ongoing support, and resources to help associates stay informed and perform well, even when working from home. Building strong problem-solving skills and staying organized can make the role more rewarding and less stressful.

What is the difference between Virtual Amazon Customer Service vs Virtual Live Chat Customer Support?

AspectVirtual Amazon Customer ServiceVirtual Live Chat Customer Support
Primary RoleAssist Amazon customers with orders, returns, and account issuesProvide real-time support via live chat for various companies
Work EnvironmentRemote, often within Amazon's platform or CRM systemsRemote, across multiple industries and platforms
Required SkillsCustomer service, problem-solving, familiarity with Amazon policiesCommunication skills, multitasking, technical proficiency
Employer & IndustryAmazon, e-commerceVarious companies, customer support services

Both roles involve remote customer support, but Virtual Amazon Customer Service focuses specifically on Amazon's platform and policies, while Virtual Live Chat Customer Support can serve multiple industries and companies. The core skills overlap, but the context and tools used differ.

What are the most commonly searched types of Amazon Customer Service jobs in Edison, NJ?

The most popular types of Amazon Customer Service jobs in Edison, NJ are:

What are popular job titles related to Virtual Amazon Customer Service jobs in Edison, NJ?

For Virtual Amazon Customer Service jobs in Edison, NJ, the most frequently searched job titles are:

What job categories do people searching Virtual Amazon Customer Service jobs in Edison, NJ look for?

The top searched job categories for Virtual Amazon Customer Service jobs in Edison, NJ are:

What cities near Edison, NJ are hiring for Virtual Amazon Customer Service jobs?

Cities near Edison, NJ with the most Virtual Amazon Customer Service job openings:

Virtual Amazon Customer Service jobs near you
Infographic showing various Virtual Amazon Customer Service job openings in Edison, NJ as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 19% Part Time, 3% Temporary, and 4% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $38,479 per year, or $18.5 per hour.

Senior Programmatic Solutions Consultant - Tech, Programmatic Solutions Consultants

Amazon

New York, NY • On-site

Full-time

Re-posted 4 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 7,111 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers

Job description

Amazon Advertising is dedicated to driving measurable outcomes for brand advertisers, agencies, authors, and entrepreneurs. Our ad solutions - including sponsored, display, video, and custom ads - leverage Amazon's innovations and insights to find, attract, and engage intended audiences throughout their daily journeys. With a range of flexible pricing and buying models, including self-service, managed service, and programmatic ad buying, these solutions help businesses build brand awareness, increase product sales, and more.

Within Amazon Advertising, the Ad Tech Sales and Services team is focused on developing strategic partnerships across advertising agencies and direct clients. At the center of our partnerships with customers are meaningful and scalable technology partnerships, of which services are a core constituent.
Our Amazon DSP team is looking for a Senior Programmatic Solutions Consultant - Technical to join Amazon Advertising's growing team based in New York.
In this role, you will independently resolve customer campaign execution issues and blockers by providing knowledgeable and responsive technical support to our enterprise customers: programmatic trading desks. You will have ownership for issue investigation: identifying campaign configuration and software defects, reproducing in-depth and complex cases across our DSP product and processes, and researching solutions to unblock customers

This is a complex environment, as you will own the most critical part of the customer experience and deliver on our customers' most basic need. While we obsess over incident response, in this role you will also develop tools to scale our service quality, and provide critical input for product prioritization to address root causes of why the customer experienced an incident in the first place. Our advertising customers are likely Amazon customers, and we take seriously maintaining the high customer service bar set by Amazon.
Key job responsibilities
- Independently handling complex customer issues by reproducing cases, root cause analysis, and providing prioritization input
- Demonstrating deep technical expertise and advanced problem-solving for critical programmatic advertising issues
- Serving as an escalation point, owning resolution of the most complex, cross-organizational issues
- Communicating directly with internal teams to investigate, define workarounds, and resolve defects
- Providing advanced, proactive support across Amazon's advertising tech suite, including AAT, CAPI, ADM, and AMC-AWS Clean Rooms
- Prioritizing issues using case management tools based on customer impact
- Contributing to training and documentation for internal and external users
- Automating standard procedures through scripting and data APIs to analyze high-volume transaction data
- Proactively identifying solutions, communicating trends, and suggesting customer experience improvements
- Developing and mentoring peers to enhance technical skills in programmatic advertising and troubleshooting
- Driving continuous improvement and shaping support strategy and technology approach
- Identifying emerging issues and influencing product prioritization through technical investigation

What Amazon employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate, computer and electronic product manufacturing and software development

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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