Virtual Alarm Technical Support Jobs (NOW HIRING)

About Us:

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

At Johnson Controls, you will help protect people, property, and business continuity by growing fire alarm solutions that support safer, smarter buildings. In this role, you will focus exclusively on L&M opportunities, with a clear separation from Construction/MAC sales so both teams can concentrate on their distinct parts of the fire alarm business.

This role is responsible for identifying, developing, and closing L&M fire alarm opportunities within assigned accounts and customer segments. You will use your technical understanding of fire alarm solutions to build trust with customers, position the right solution for their needs, and support a smooth sales process from first conversation through proposal, negotiation, and close.

• Develop and close L&M fire alarm opportunities across assigned accounts and customer relationships.
• Qualify customer needs, uncover expansion opportunities, and build a healthy sales pipeline.
• Conduct building surveys and gather the information needed to prepare accurate estimates and proposals.
• Present solutions clearly to customers, explain scope and value, and support contract negotiation through close.
• Maintain accurate sales activity, proposal backlog, account notes, and customer correspondence.
• Partner with internal teams such as account executives, business development managers, technical resources, service, and management to support customer needs.
• Support customer follow-up and account management to strengthen long-term relationships and recurring business.
• Use CRM discipline and reporting to track opportunity status, next steps, and forecast visibility.

• Own the L&M opportunity pipeline with accountability, safety, and integrity.
• Stay close to the customer's building needs, remove obstacles quickly, and keep the sales process moving.
• Use a consultative approach to translate technical fire alarm knowledge into practical, customer-focused solutions.
• Work across sales, technical, and operations partners as one team, building trust and using diverse perspectives to win business.
• Improve every day through clear follow-up, candid communication, and disciplined problem-solving.
• Keep proposals, records, and forecasts current so customers and internal partners always have a clear view of opportunity status.

• Experience in B2B sales, account development, or technical solution sales in a commercial environment.
• Knowledge of fire alarm systems and the ability to speak credibly about retrofits, upgrades, and new installs.
• Ability to conduct building surveys, prepare estimates, and support proposal development.
• Strong relationship-building, communication, negotiation, and closing skills.
• Demonstrated organization, follow-through, and time management skills.
• Ability to maintain accurate records, manage a proposal backlog, and produce timely sales reports.
• Proficiency with Salesforce.

• At least 3 years experience selling service agreements or recurring L&M work in commercial fire protection.
• Familiarity with commercial building systems such as suppression, sprinkler, security, sound, or communication systems.
• Prior experience working closely with engineering, service, estimators, or project teams.
• Knowledge of vertical markets and fire code requirements.

• Competitive salary and commission plan.
• Paid vacation, holidays, and sick time.
• Comprehensive benefits package including 401K, medical, dental, and vision care.
• Extensive product and on-the-job / cross-training opportunities.
• Encouraging and collaborative team environment.
• Dedication to safety through the Zero Harm policy.
• Company vehicle.

If you're ready to focus your technical sales expertise on L&M fire alarm opportunities, we'd like to hear from you.

HIRING SALARY RANGE: $55,400 - $78k(Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role also offers a competitive Sales Incentive Plan that will take into account volume and margin on a project, quarterly, and annual basis. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site athttps://jobs.johnsoncontrols.com/about-us

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.