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Virtual Ai Rater Jobs in Schaumburg, IL (NOW HIRING)

QAD, Inc.

AI Solutions Architect

Chicago, IL

$150K - $185K/yr

We are a virtual-first company, enabling our team to work primarily from home, while fostering a ... models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing ...

QAD, Inc.

AI Solutions Architect

Chicago, IL · On-site

We are a virtual-first company, enabling our team to work primarily from home, while fostering a ... models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing ...

QAD, Inc.

AI Solutions Architect

Chicago, IL · On-site +1

$150K - $185K/yr

We are a virtual-first company, enabling our team to work primarily from home, while fostering a ... models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing ...

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How much do virtual ai rater jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for virtual ai rater in Schaumburg, IL is $23.96, according to ZipRecruiter salary data. Most workers in this role earn between $20.05 and $26.92 per hour, depending on experience, location, and employer.

What is a Virtual AI Rater?

Virtual AI Raters are individuals who remotely evaluate and assess the accuracy, relevance, and quality of artificial intelligence outputs, such as search engine results, ads, or chatbot responses. They follow specific guidelines to rate or annotate data, helping improve AI systems' performance. This role typically requires strong attention to detail, familiarity with online search engines, and the ability to provide objective feedback. Virtual AI Raters usually work part-time and have flexible schedules, making it a popular option for those seeking remote work opportunities.

What are the key skills and qualifications needed to thrive as a Virtual AI Rater, and why are they important?

To thrive as a Virtual AI Rater, you generally need strong analytical skills, attention to detail, and proficiency in English or the target language, often supported by a high school diploma or higher. Familiarity with web browsers, online research, and rating platforms or proprietary evaluation systems is typically required. Excellent time management, reliability, and the ability to follow detailed instructions set top performers apart in this role. These skills ensure accurate and consistent feedback, which is crucial for improving AI systems and maintaining quality standards.

What are some common challenges Virtual AI Raters face when evaluating AI-generated content, and how can these be addressed?

Virtual AI Raters often encounter challenges such as maintaining objectivity, adapting to evolving evaluation criteria, and managing repetitive tasks. To address these, it's important to follow standardized guidelines closely, participate in regular calibration sessions with peers or supervisors, and utilize provided tools for efficient task management. Engaging in ongoing training and staying updated on best practices can also help raters ensure consistent and high-quality evaluations.

What are the most commonly searched types of Ai Rater jobs in Schaumburg, IL?

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Virtual Ai Rater jobs near you

Health & Benefits - AI Bot Optimization Specialist (Remote)

Inspira Financial

Oak Brook, IL • On-site, Remote

Full-time

Posted 21 days ago

Inspira Financial rating

7.8

Company rating: 7.8 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

Job description

The AI Bot Optimization Specialist owns the ongoing performance, testing, and refinement of Inspira's virtual agent experience. This role analyzes conversation-level and aggregate performance data, runs structured tests ahead of and following changes, and tunes the AI Bot configuration and conversational flows to improve resolution rate, deflection, and customer satisfaction. The Bot Optimization Specialist works in close partnership with the Content Specialist(s), translating performance data into prioritized content and configuration fixes, and shares accountability for the digital experience's overall self-service effectiveness.
  • Own day-to-day performance monitoring, testing, and refinement of Inspira AI bot, including, but not limited to, Fin Voice where applicable, targeting resolution rate, deflection, and CSAT goals.
  • Conduct weekly review of conversation transcripts, escalations, and handoffs to identify knowledge gaps, mis-routed intents, and breakdowns in bot understanding.
  • Design and execute structured test scenarios, including regression and A/B testing of flows and prompts, prior to and following knowledge base or configuration changes.
  • Tune AI bot's retrieval configuration, intents, and conversational flows based on performance data and testing outcomes.
  • Partner with the Content Specialist to translate identified knowledge gaps into prioritized content tickets, and validate that published fixes resolve the underlying issue.
  • Monitor and test configuration changes affecting AI bot's suggestions for human agents.
  • Maintain a bot performance dashboard covering resolution rate, deflection rate, CSAT, and escalation volume, reporting trends to leadership on a monthly cadence.
  • Lead root-cause analysis for significant bot performance dips or recurring failure patterns, driving remediation with the Content Specialist and platform/IT support as needed.
  • Monitor AI Insights, including CX Score, Topics Explorer, and Trends reports, to identify emerging customer topics not yet covered by the bot.
  • Make light, time-sensitive content corrections directly, such as typo fixes or quick clarifications, to resolve an active bot failure, coordinating promptly with the Content Specialist to formalize the change.
  • Support new bot use case rollouts, including test plan development and go-live monitoring for new flows or digital agent capabilities.
  • Stay current on AI platform updates and features, evaluating applicability to Inspira's use case.
  • Perform other duties as assigned.

Education & Experience:
  • 2+ years of experience in conversational AI or chatbot optimization, digital customer experience analytics, or CX systems administration; experience with Intercom Fin or a comparable AI virtual agent platform strongly preferred.
  • Experience with contact center or digital CX performance metrics, including resolution rate, deflection rate, CSAT, and NPS, required.
  • Familiarity with prompt engineering, RAG-based retrieval systems, or conversational flow design preferred.
  • Experience with A/B testing, structured QA, or data-driven experimentation in a customer-facing digital tool preferred.
  • Bachelor's degree in Business, CX, Data Analytics, Computer Science, or a related field preferred; equivalent experience considered.

Skills & Abilities:
  • Strong analytical skills; able to interpret conversation-level and aggregate performance data to identify patterns and root causes.
  • Detail-oriented and methodical approach to testing; able to design and execute structured test plans before deploying changes into a live customer-facing environment.
  • Working understanding of how knowledge base content quality drives bot performance; able to translate bot failures into clear, actionable content or configuration requests.
  • Comfortable partnering across content, platform administration, and compliance functions to resolve performance issues.
  • Effective communicator; able to present bot performance trends and recommendations to non-technical leadership audiences.
  • Comfortable operating in a fast-paced, iterative environment with frequent testing cycles and evolving platform capabilities.
  • Demonstrates the highest degree of honesty, integrity, and ethical conduct in all professional activities.

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